Communications Coordinator Resume
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Resume:
OBJECTIVE
To gain an entry level position as a Communications Coordinator where I can use my proven abilities in Communications and my knowledge of Political Science. Detailed-oriented with strong work ethic, communications, interpersonal and teamwork skills.
PROFILE
- Bachelor in Communications and Political Science at Université de Montréal
- Experience in customer service to effectively identify and resolve customers’ problems using available resources
- Exceptional interpersonal skills; able to quickly establish rapport with clients and teams
- Demonstrates creativity, initiative, good judgement and the ability to communicate effectively
- Works well both independently and in a team environment
- Great organization sense, ability to handle multiple tasks and prioritize them, pays great attention to details
- Proficient in MS Office, Photoshop, social media platforms (WordPress, Myspace, Google+, YouTube, Facebook, etc.) and Weebly, a Content Management System &#;CMS&#;
- Fluent in English and French; conversational in Spanish
Achievements
- Selected by manager to coach new Customer Service agents.
- Developed and managed a website for students, which got more than visits within a few years.
SKILLS AND ABILITIES
Social Media
- Assessed website’s user-friendly usability and provided feedback.
- Designed a user-friendly website interface from idea to concept.
- Developed and maintained a website/informational resource for student preparing for their French Exam (University Level French Literature) using Weebly, a CMS platform.
- Developed and maintained a Media Communications blog and wrote articles which focused on social media including the development of Facebook, the importance of privacy within social media, etc.
Writing / Editing
- Wrote multiple essays on communications, social media (e.g. implementation and development of Facebook), political issues in Canada, sociopolitical conflicts (e.g. war in DRC).
- Proficient in proof-reading in both English and French.
- Wrote and edited all the courses and texts analysis presented on a website.
Political Science
- Analyzed political speeches.
- Planned a campaign to enlighten governments and people of different countries about an environmental and political issue (i.e. war in DRC that allows other countries to exploit its minerals illegally).
- Acquired a solid knowledge of the public sector/administration.
Customer Service
- Strong customer service skills; ability to quickly connect and build rapport with clients and teams.
- Active listener with a non-judging nature; able to quickly identify and understand the needs of customers.
- Ability to effectively resolve customers’ problems using available resources.
Photography and TV
- Technical photography using different angles and shots (full shot, close-up, high angle, low angle...).
- Created and designed artwork for a documentary film using Adobe Photoshop (DVD cover).
- Directed, shot segments, produced sets and lighting for tv programs.
- Successfully developed and integrated a communication / media plan (radio, tv, internet, newspapers…) to increase the amount of French Canadian tourists by % within a year.
Tutoring / Teaching
- Tutored other students for French, Biology and Sociology classes.
WORK EXPERIENCE
Bilingual Customer Service Agent (contract) Nov. – Jan.
Sears Canada, Montreal
- Quickly established rapport with customers.
- Effectively identified and resolved problems using available resources.
- Regularly gave updates to customers about their orders.
Bilingual Sales Agent (contract) Oct. – Nov.
Sears Canada, Montreal
- Created accounts for customers.
- Sold products and services.
- Took orders and reservations.
EDUCATION/TRAINING
Bachelor in Communications and Political Science
Université de montréal, Montreal
High School Certificate (French Baccalaureate in Economics and Social Sciences)
College International Marie de France (CIMF), Montreal
VOLUNTEER EXPERIENCE
Website Administrator – present
Website for students – Baccalauréat Préparation EAF, Montreal
- Developed and maintained a website that assists students in preparing for the French exam of their High School Certificate/French Baccalaureate (equivalent of University Level French Literature).
- Website materials include: courses about literary genres, dissertations, texts analysis and methods to write and organize dissertations and texts analysis.
Welcoming Committee Agent –
CIMF, Montreal
- Welcomed and guided visitors.
- Gave information about the services and activities available.
- Made layouts for public displays.
