Storage Administrator Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
Kim Naugle
E Muriel Dr
Phoenix AZ
Experience Summary:
I have years IT experience which includes managerial skills and an array of technical skills focused in internal (infrastructure) and external (end-user) support models in small environments and enterprise/global environments. Areas of expertise include maintenance, planning, and problem-solving.
Technical Summary:
Hardware: Storage technologies (NetApp, Isilon)
Software: Active Directory, Exchange and , mainframe applications (AS, Attachmate!), Backup solutions (ArcServe, Veritas Backup Exec, eVault), Symantec Ghost, all versions of Microsoft Office, AntiVirus (McAfee EPO and Symantec)
Languages: (VB .), HTML, Java, C++
Databases: SQL ., , and (programming and Jr. DBA)
Operating Systems: Unix/Linux, Windows Server , and R, all versions of Windows desktop OS
Technologies: Wireless, networking, TelCo (T), VoIP (Cisco CME, CM and Unity, Shoretel), firewalls, Citrix, Blackberry (BES), IIS, VMWare
Employment History:
Oct. – present Apollo Group Phoenix, AZ
Position: Storage Administrator (June – present)
Design and maintain NetApp and Isilon storage environments of ~TB of unstructured data that supports ~, worldwide users and ~ enterprise applications. Includes use of AD, NTFS, batch scripting to help with large data transfers, NetApp and Isilon.
Position: Windows Administrator (October – June )
Developed and implemented a decommission (sunset) process that required coordinating internal teams’ efforts; this reduced unnecessary maintenance costs, reduced capacity in data centers and server population being reduced by % in the first year. Build, troubleshoot and maintain ~ (physical and VM) Windows NT, , and R servers. Includes use of Windows server , and , firewalls, networking, NetBackup, IIS, McAfee EPO, VMWare, and rd party applications.
Sept. – Sept. ProNet Solutions Phoenix, AZ
Position: Technical Support Team Lead
Improved customer relationships and issue resolution time through team coaching and skills development. Managed - techs and filled in on other teams as needed. Provided tier II/III support and worked with engineers to resolve problems at any level in the environment: desktop, server, network, telecom, hardware, and backups. Includes use of Windows desktop and server Windows OS, MS Office, Cisco and Shoretel VoIP, eVault and BackupExec (troubleshooting backup failures and performing restores), AD, Exchange (adding/deleting mailboxes, mailbox restore, creating public folders, troubleshooting permissions), anti-spam, PIX firewalls, BES (adding, removing devices and troubleshooting sync issues), wireless troubleshooting, TelCo (T) troubleshooting, Citrix and installing/troubleshooting rd party applications.
Mar. - Sept. Patchlink Scottsdale, AZ
Position: Technical Support
Assisted network administrators with resolving software-related issues. Worked regularly with network communications and protocols (TCP/IP, NetBios, some NetWare, DMZ) in a variety of environments and configurations, depending on the size and type of their network. OSs supported included Windows (all desktop OSs), Windows Server and , Unix/Linux, and Novell.
Jul. - Mar. CIT Tempe, AZ
Position: Help Desk Lead
Managed desktop OS upgrade projects (NT to and to XP). Improved efficiency of several helpdesk processes. Managed all desktop images and new PC/user setups. Managed break/fix process of PCs and printers/faxes.
Managed -member helpdesk team and provided level II/III support to resolve advanced and escalated issues for ~ end users. Included use of Ghost, Windows , NT, XP, Office and , Attachmate!, Citrix, and Avaya PBX.
Education:
Bachelor of Science, IT/Networking and Telecommunications ()
University of Phoenix, Phoenix, AZ
GPA ./.
MBA program at Western International University (present)
