Senior Instructional Designer Resume
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Resume:
SUMMARY
Senior Technical Communicator with experience of . years: years in successful delivery of technology-enabled learning and technical communication projects, and . years in training center operations and technical training. Areas of specialization include:
Technical Communication Management
* years of experience leading multi-functional teams for end-to-end execution of onsite and offshore technical communication projects.
* Sound knowledge of Instructional Design Life Cycle and Document Development Life Cycle with proven ability to manage projects from conception to completion.
Technical Communication
* years of experience in eLearning instructional design and content development (CBT, WBT, ILT, and K- Education).
* years of experience creating high-quality user documentation, technical documentation, and training materials for diverse domains.
* Certified in Information Mapping. Adept at producing clear and user-focused technical documents using Information Mapping methodology.
Training and Education
* . years of experience managing entire operations of a computer training institute–Student enrollment, staff recruitment, training needs analysis, training programs, courseware design, and business development.
* year of experience conducting classroom training on short-term and career-oriented computer courses.
PROFESSIONAL EXPERIENCE
Confidential, - Present
Senior Instructional Designer
* Analyzing client requirements and project requirements during set up phase.
* Creating prototypes and storyboards for eLearning courses.
* Reviewing storyboards and integrated courses for instructional accuracy, compliance with standards, and consistency with course design strategy.
* Collaborating with content, graphics, and technical teams to create the integrated product.
* Performing comprehensive testing of prototypes, storyboards, and integrated courses.
* Executing quality plan at various levels by using an online bug-management tool to ensure zero leakage of issues to the client.
* Ensuring adherence to delivery schedules and quality processes.
* Escalating issues and risks to project management regarding delivery schedules and quality processes.
* Analyzing client inputs to prepare RCA documents and arrive at corrective actions for future deliveries.
* Analyzing bugs to identify improvement plans in storyboard production and review process.
* Contributing to template design and guideline documents for storyboard production and review process.
ibruk Consulting Pvt. Ltd., Mumbai, India, -
Senior Technical Writer – Consultant
Projects:
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Client: Thomson Reuters Financial Services
* Worked as part of a cross-functional global team to deliver user and technical documentation for a host of trading platforms and forecasting tools.
* Implemented the Information Mapping methodology to create and publish documentation in online & print formats.
* Conducted peer reviews for online help files created by other technical writers.
* Created peer review guidelines and checklists to ensure adherence to MSTP and Information Mapping standards.
Client: Nexient Learning
* Contributed towards learner analysis, course design, lesson planning, and standardization of style guidelines & templates.
* Conceptualized, designed, and developed training materials for an Instructor-led Training (ILT) course on Microsoft Office . These included instructor guides, student guides, and quick reference guides.
* Developed interactive Flash-based simulations and software demonstrations.
Client: Zycus
* Planned and managed onsite single-source user documentation for a web-based spend analysis software.
* Analyzed client requirements, designed templates, and authored documentation (user manual and online help).
* Collaborated with development and quality assurance team to gather product knowledge, report usability issues, and ensure timely technical reviews.
Achievements:
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* Recipient of the Best Performer Award for adhering to stringent metrics set for Thomson Reuters Financial Services documentation.
* Received excellent increments from top management for outstanding performance.
* Implemented a single-source methodology to create cost-effective user documentation for Zycus. This structure enabled technical writers to create user manuals in Adobe FrameMaker and distribute the information as a single website, printable manuals, or as an integral part of the product’s online help system.
Waban Software Inc. (acquired by Phase Forward), Mumbai, India, -
Lead Technical Writer
Projects:
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Clients: Genzyme, Theravance
* Led and facilitated documentation team in producing product documentation and training materials for life sciences information management solutions.
* Responsibilities included project analysis, project estimation, project plans, team management, mentoring, cross-functional communication, and project delivery.
* Collaborated with product managers and project managers to develop deliverables such as statements of work, resource plans, status reports, etc.
* Supervised creation of user manuals, administrator manuals, online help, operation qualification documents, training materials, and presentations.
Achievements:
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* Instrumental in setting up documentation team, defining documentation process, imparting training to junior technical writers, and ensuring on-time delivery of projects.
* Streamlined company’s product documentation, SOP documentation, and training materials by implementing Technical Writing and Instructional Design standards.
TASC Consulting Pvt. Ltd., Mumbai, India, -
Senior Technical Writer – Consultant
Projects:
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Client: HCL Technologies
* Planned and managed onsite user and technical documentation for a web-based management information system.
* Updated user manuals, administration guides, and design documents.
Client: I-flex Solutions
* Planned and managed onsite user documentation for a web-based banking system.
* Authored user manual and online help.
* Collaborated with development and quality assurance team to gather product knowledge, report usability issues, and ensure timely technical reviews.
Client: Patni Computer Systems
* Worked as part of a cross-functional team to deliver onsite project documentation for a blood bank donation management system.
* Authored user requirements documents and reviewed release notes & test plans.
Client: Herald Logic
* Planned and managed technical documentation for a real-time business activity monitoring system.
* Authored installation guides, configuration guides, and administration guides.
* Collaborated with development team to gather product knowledge and ensure timely technical reviews.
Achievements:
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* Spearheaded standardization of templates, style guidelines, and checklists for onsite documentation projects.
* Decreased documentation writing and development time by nearly %.
GurukulOnline Learning Solutions, Mumbai, India
-
Instructional Designer
Projects:
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Clients: ICICI Bank, Institute of Company Secretaries of India (ICSI), School of Insurance
* Developed Web-based Training (WBT) courses for:
- ICICI employees imparting training on quality management tools.
- ICSI students taking up Company Secretary Program.
- Insurance agents seeking IRDA certification.
* Conducted learner analysis, identified learning objectives, and created instructional strategy design documents & course outlines.
* Developed storyboards / scripts that included real life scenarios, practical examples, illustrations, animations, audio narrations, videos, and assessments.
* Collaborated with software developers, graphic designers, and testers to verify the content, accuracy, and scope.
Client: Birla Sun Life Insurance Company Limited (BSLI)
* Acted as a Project Manager, managing the Newsletters and Leadership Series project from conception to completion.
* Designed layout templates, conducted market research, and authored weekly newsletter articles.
* Collaborated with subject matter experts and graphic designers to verify the content, accuracy, and scope.
Client: Shahnaz Husain
* Developed interactive Computer-based Training (CBT) for customers using Shahnaz Husain Herbal Products.
* Developed storyboards that included illustrations, animations, and audio narrations.
Online Courseware: BPO Course with Fluent English, MCSE Certification, Enterprise JavaBeans, Flash .
* Conducted learner analysis, identified learning objectives, and created instructional strategy design documents & course outlines.
* Developed storyboards / scripts that included real life scenarios, simulations, practical examples, illustrations, animations, audio narrations, and assessments.
* Developed interactive Flash-based simulations and software demonstrations.
Achievements:
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* Promoted from a Junior Technical Writer to an Instructional Designer.
* Received excellent increments from top management and outstanding feedback from customers.
* Commended by management and BSLI for efficient project management, excellent project coordination, high-quality deliverables, and on-time project delivery.
Computer Station Inc., Mumbai, India
Center Manager, -
* Assisted counseling team with career counseling, course selection, and sales targets.
* Coordinated and administered scheduling of varied training programs.
* Conducted training sessions and performance reviews for trainers at regular intervals.
* Collaborated with management to develop training strategies and process improvement initiatives.
* Supervised creation of training materials, courseware, lesson plans, and question papers.
Achievements:
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* Increased sales target by % during continued expansion of Computer Station Inc.
* Ensured profitability and continued growth of the institute by formulating new training strategies, encouraging employee productivity, and providing excellent customer service to students.
Senior Technical Trainer,
* Taught technical subjects such as Ms-Office, C, C++, Visual C++, Visual FoxPro, Visual Basic, Oracle ., XML, HTML, and Unix.
* Conducted personality development workshops for students as part of the placement program.
* Assisted students in developing live projects and preparing project documentation.
* Actively participated in the development of courseware and question papers.
Achievements:
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* Promoted from a Senior Technical Trainer to Center Manager for outstanding performance and exceeding student expectations.
* Consistently achieved high appraisal ratings as a Junior Trainer and Senior Trainer.
TECHNICAL SKILLS
eLearning Authoring - Articulate, Captivate, Lectora, Macromedia Dreamweaver, Flash
LMS - Moodle
Help Authoring - Adobe RoboHelp, Adobe FrameMaker, MifGo, HTML Help Workshop, WebWorks Publisher
Web Authoring - HTML, DHTML, XML, Microsoft FrontPage, Adobe Acrobat
Graphics - Microsoft Visio, SnagIt, Paint Shop Pro, Paint.NET
Programming Languages - C, C++, Visual C++, Visual FoxPro, Visual Basic
Databases - Sybase, Oracle
Version Control - Microsoft VSS, TortoiseSVN
Other Technologies - Microsoft Project, Microsoft Office Suite , Windows XP, Linux, Unix
EDUCATION AND CERTIFICATIONS
Information Mapping® (Mapping Documentation for Web, Online, and Paper)
TecDoc, Mumbai, India
GNIIT (Systems Management)
National Institute of Information Technology, Mumbai, India
Bachelor of Commerce
M.M.K. College of Commerce & Economics, Mumbai University, Mumbai, India
PROFESSIONAL MEMBERSHIPS
* The eLearning Guild, Associate Member, - Present
* Instructional Designers Community of India (IDCI), Editor, - Present
* Toastmasters International, Member, - Present
PUBLICATIONS
* Rachana Khatri. “Mapping Information for Online Learning”. IDConnect. Instructional Designers Community of India. October .
* Rachana Khatri. “Are Pause Fillers…ah…Crutch Words…um…Okay?”. Expressions. Mumbai Toastmasters. April .
LANGUAGE PROFICIENCY
English - Proficient, German and French - Beginner
Hindi - Proficient, Sindhi - Fluent, Marathi - Intermediate
KEY SKILLS
* Analytical and organizational skills
* Interpersonal and presentation skills
* Client interfacing skills
* Attention to detail
* Mentoring
* Team management
* Project management
