Customer Service
Posted on: 2011-03-17
Kenyetta bibb
404 NorthBend Rd.• Baltimore, MD 21229•
Home (410)525-0592• 443-468-9421 (Cell)
To Whom It May Concern:
I am writing to express my interest for any current openings for a position and would very much like to be considered as a strong candidate. Throughout my 9+years as a customer service professional I have demonstrated proficiency in a multitude of skills and I would like to continue my growth with your company.
The extent of my knowledge is significant and covers a broad range of administrative and technical skills in several key areas including database applications, automated phone systems and negotiation techniques. I am seeking a professional opportunity to influence my skill level and demonstrate my experience at a progressive company that is positioned for strong growth.
Enclosed is a resume outlining my qualifications. Some of my strengths include:
Customer satisfaction and service excellence
Goal achievement
Vast knowledge of products and services
Problem solving
Leadership and staff training
In addition to my extensive customer service experience, I have excellent interpersonal skills. I always maintain a mature, gracious and professional manner when communicating with others, even when difficulties arise. Given the opportunity, I am confident that my experience and personable disposition would be an asset to your company.
For your convenience, I have attached my resume for your review. Realizing the limitations of the written page, I would welcome the opportunity to participate in a personal interview to answer any of your questions and better present my qualifications. Thank you for your time and consideration. I look forward to speaking with you soon.
Sincerely,
Kenyetta Bibb
Kenyetta Bibb
404 NORTHbEND rD.• Baltimore, MD 21229•
Home (410)525-0592 • 443-468-9421 (cell)
objective
Detailed, good-natured and resourceful customer service professional seeking a challenging position where my experience and unique abilities will be further developed and utilized.
SUMMARY OF QUALIFICATIONS
Extremely productive in a high volume, high stressed environment
Self-motivated, highly trustworthy, discreet and ethical
High level of energy and enthusiasm
Solid interpersonal skills, phone manners and office etiquette
Work well with others in both supervisory and support staff roles
Experience Includes:
Remarkable ability to determine customer needs and recommend appropriate solutions
Known for my ability to think quickly and successfully handle difficult clients
Excellent with developing and training new team members
Excellent written and verbal communication skills
Consistently exceed production goals
Effective negotiator
Work experience
Wells Fargo Bank 03/2010 -02/2011 Mortgage Collector Columbia, MD
• Processed mortgage payments via inbound and outbound telephone calls from Fannie Mae, Freddie Mac, FHA and VA homeowners.
• Evaluated borrower’s financial situations and negotiated terms of repayment to bring mortgages current.
• Coached new employees and provided floor support to ensure employee knowledge, understanding and compliance of dept regulations.
Vetcentric Pharmacy 08/2008 - 03/2010 Customer Service Agent Glen Burnie, MD
• Assisted with high call volume from veterinarians and pet owners for prescription orders.
• Resolved customer complaints and complex service issues for prompt follow up.
Citizens Lending Group 02/2004 - 08/2008 Service Team Leader Towson, MD
• Reviewed homeowners for loan refinancing and processed mortgage applications.
• Monitored telephone calls to evaluate quality of employee servicing and procedural team adherence.
• Prepared daily reports of inbound call volumes, staffing issues, concerns and team goals.
Knox Financial 05/2002 - 02/2004 Customer Service/Floor Team Leader Baltimore, MD
• Responsible for assisting homeowners with refinancing mortgage loan processing.
education
1989 Laguardia High School Queens, New York
SKILLS
Microsoft Office, Windows 2000, Internet Explorer, Telephone Techniques, Keyboarding 40 NWPM, Alphabetical & Numeric Filing, Records Management
REFERENCES
Furnished upon request
| My Resume Word Doc |