Experienced and Successful Sales Account Manager Resume
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Resume:
Nicole Dunham Sales Account Manager
Persistent, innovative, and outgoing Sales Manager with + years’ management and business strategy experience. Confident, curious, and collaborative leader with strong analytical skills, attention to detail, and passion for building relationships and influencing client sales strategies. Articulate, creative, and strong communication skills with apt emotional intelligence, empathy, and ability to negotiate merchandising plans while championing process improvement.
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SKILLS & COMPETENCIES Sales Development – Account Management – Leadership Skills SALES OPERATIONS RETAIL STRATEGY INFLUENCE KEY PERFORMANCE INDICATORS (KPI) |
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SUPPLY CHAIN MANAGEMENT |
PLANOGRAMS AND DISPLAYS |
CONSUMER PACKAGED GOODS (CPG) |
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DATA SOURCES |
RETAIL MARKETING INITIATIVES |
CRM APPLICATIONS |
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MICROSOFT OFFICE SUITE SOFTWARE |
TIME MANAGEMENT SKILLS |
SALESFORCE ADMINISTRATION |
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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
Gateway Services, Inc.
Sales Account Manager / Account Manager
Maintain portfolio of + accounts across FL, GA, and AL. Manage client relationships and outreach initiatives with focus on expansion and retention. Strategize and implement continuous improvement initiatives.
CORE COMPETENCIES: PORTFOLIO MANAGEMENT, SALES GOALS, CLIENT RELATIONSHIPS, TERRITORY SALES STRATEGIES, CATEGORY SALES GOALS, FINANCIAL
DATA, BUDGET CONTROL, WRITTEN SKILLS, SALESFORCE ADMINISTRATION, OFFICE , MICROSOFT EXCEL
− Increased book of business revenue by $.M over -year timeframe; built customer relationships to support and maintain existing accounts; drove continuous communication with clinics; delivered educational presentations; led systems and operations trainings; develop and execute strategic sales plans according to corporate goals.
− Facilitated %+ client retention across -year timeframe; headed client relationship management and communications for + accounts; conducted monthly and bi-monthly clinical visits; provided support materials
− Supported integration projects including K+ new clients; drafted and presented service changes with clients; oversaw virtual and in-person training covering ordering system; supported facility go-live operations; upsold products
− Supervised new ordering system launch for company facility; researched new operations system; trained clinic staff prior to go-live; coordinated leadership meetings; outlined client requirements and project parameters; provided training and support efforts for facility staff; maintained post-launch communications and follow-up outreach
− Managed report documentation and database maintenance as certified Salesforce Administrator; monitored accounts; spearheaded communications to convey changes or resolve issues; performed user account maintenance; generated reports; controlled dashboard; managed data feeds; mapped client routes
− Assisted in Rebrand of + accounts; attended upper management meetings to outline changes, discuss feedback, and align products; ensured accuracy; created marketing materials; launched clinics’ online portals increasing revenue %
Premium Retail Services
Retail Sales Merchandiser
Headed product inventory management and marketing initiatives for multiple retail locations. Pursued and facilitated sales growth for premium clients within Walmart retailer chain of suppliers. Partnered with department managers to identify, outline, and execute impactful merchandising projects.
Arctic Zero, Inc.
Southeast Territory Sales Manager
Drove product sales and strategic planning efforts to influence product integration in retailers statewide. Coordinated and oversaw account management, client relations, and marketing initiatives. Controlled sales reports and budgets.
CORE COMPETENCIES: MARKETING INITIATIVES, PRODUCT LAUNCH, INVENTORY MANAGEMENT, REPORTING SKILLS, RETAIL BEST PRACTICES, CRITICAL
THINKING SKILLS, HOLISTIC TEAMWORK, INTERPERSONAL SKILLS, CLIENT INFLUENCE
− Launched new product line in states; leveraged client relationships; gained commitments to new line; researched and visited retailers; worked with major distributor account managers; communicated distribution opportunity
− Created + new accounts within assigned territory; traveled to retail sites; coordinated buyer meetings; provided instore product demonstrations; partnered with regional sales management to identify and pursue sales opportunities
− Outlined and executed several projects with critical big box retailers; maintained product inventory levels; ensured accurate pricing and signage; liaised with management; coordinated distribution and sale of additional displays and marketing tools; promoted new product line launch across all associated retailers
Advantage Sales and Marketing Retail Sales Merchandiser
Controlled sales and marketing operations. Maintained retail client relationships and liaised with management teams. Tracked and maintained product inventory levels while championing process improvement efforts.
− Achieved recognition as part of top % of nationwide sales within -month timeframe; worked with retail clients to service and sell products; gathered requirements; assessed client standards; piloted client inventory management
− Ensured continued compliance with client standards and federal product regulations; used consultative selling tactics; worked with client leaders to formulate and implement product strategies
− Spearheaded marketing and inventory control operations to maximize sales metrics; tracked secondary product placements per client; conducted site visits; reviewed and followed schematics; set up product marketing displays
OTHER RELEVANT EXPERIENCE
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ASPEN DENTAL, TAMPA / ST. PETERSBURG, FL |
BUSINESS OFFICE MANAGER |
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SWATCH GROUP, US INC., TAMPA, FL |
STORE MANAGER |
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BABIES “R” US, CITY, FORT MYERS, FL |
STORE MANAGER |
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BS, Bachelor of Science – Retail Management, Florida State University, Tallahassee
Certifications: Certified Salesforce Administrator (, Gateway Services, Inc)
