Second Time Around Resume
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Resume:
OBJECTIVE
To obtain employment that will utilize my computer knowledge, customer service skills, and professional experience. Administrative Assistant years (I want to return to this field; help with the challenge(s) of assisting within an office environment), Customer Service years, Data Entry years, Microsoft Office , wpm typing and , keystrokes.
SKILLS:
Computer Knowledge
Software: Data Entry-AS, Barracuala App, Zendesk App, Hipchat, Five, Datatool, MMP, Okta, Einstein, ASCR databases, Avaya Phone Systems, IT Certification Prep Program from Clayton State Continuing Education Program
EXPERIENCE
Customer Service Representative: Arise/Disney Customer Service Agent -
- Accomplished One Call Resolutions Access database to complete vacation bookings and financial account payable. Managed customers’ expectations.
- Maintained inbound log matrix to ensure efficiency and productivity.
Customer Service Representative: Arise/Agero Roadside Agent
- Accomplished One Call Resolutions.
- Some calls I have start new cases and follow all the protocol according to the articles/resources we use daily. Some calls are (callbacks checking on the Service Provider) that agreed to the services the customers need.
- I entered customers credit card payments when needed from customer for services render, send an email receipt to the customer; sometime the customers must pay the Service Provider directly if they are not covered by their insurance company.
- The main goal is never to leave a customer stranded! Of course, we get upset customer that what to speak with Supervisor because they are waiting three-four hours for service (when this happens, I must alert a PF in the chat room to get permission to escalate using different forms depending on the situation BUT most time I try to handle the situation before bringing in a
- Sometimes by transferring or escalating to another department, which that department will do their research and reach out to the Service Provider to get the customer the roadside assistance they need As Soon As Possible.
Customer Service Representative: Arise/Dick’s Sporting Goods
- Accomplished One Call Resolutions. Some calls were placing new orders/using coupons on sale items, if applicable, reshipping lost or damage items, and escalating calls to Supervisor sometimes by transferring or escalating to another department, which that department will do their research and reach out to the Athlete was the matter was resolved.
Customer Service Consultant: Network Global Logistics -
- Provide timely corrective accuracy, based communication to ensure a satisfactory resolution of customer complaints. Provided customers with accurate information in accordance with NGL Standard Operating Procedures (SOP).
- Confirm and communicate financial reconciliation daily and maintain regular communication with shift Managers.
EDUCATION AND TRAINING University of Phoenix (Psychology) Associate of Arts
