MANAGING DIRECTOR & VICE PRESIDENT Financial Stewardship | Business Development Resume
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MANAGING DIRECTOR & VICE PRESIDENT Financial Stewardship | Business Development | Organizational Leadership Executive leader with expertise in all facets of sales, financial management, training and development, business analysis, and team leadership within profitable organizations. Skilled in collaborating with all organization members to achieve business and financial objectives. Instrumental in streamlining and improving processes, implementing innovative growth strategies, and achieving ambitious goals within competitive sales environments. Honed skills in utilizing technical advantages to drive sales, control costs, and promote brand awareness. Well-versed in market expansion, store growth, and new store launch using proven methodologies. ? Interpersonal Communication ? High-Level Sales Proficiency ? Strategic Planning/Analysis ? Leadership Development ? Growth Strategies ? Budget Development ? Competitive Intelligence ? Startups & Store Openings ? Training & Development ? Relationship Management ? Conflict Management ? Negotiations ? Marketing/Branding ? Sales Support ? BB and BC PROFESSIONAL EXPERIENCE RICOH USA, INC., Columbus, OH — Present Managing Director, Vice President, US Direct Sales ? Aligned direct sales organization objectives to business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting. ? Created sales organization design; including sales roles, sales engagement strategy, channel design, and resource deployment. Partnered with Marketing and Support functions to set strategy and goals. ? Led and developed sales leaders and actively participated in the organization’s People Strategy. Inspired and cultivated a culture of excellence. ? Met all assigned targets for profitable sales volume, market share, and other key financial performance objectives. Oversaw the transformation of the sales organization from equipment led to a services-led sales strategy. ? Collaborated with Human Resources to establish learning objectives for the sales organization's success; spearheaded development initiatives, worked to assess the value of training, and continuously monitored ROI. ? Established sales organization change initiatives; continuously analyzed the need for organizational change, championed change initiatives, and removed any obstacles impeding change. ? Developed and maintained relationships with Ricoh Canada customers and prospects. JUMP CONSULTING SOLUTIONS, Columbus, OH — Present Leadership Coach ? Provided collaborative, innovative, and advanced coaching to entry through executive-level leadership. Assisted in elevating leadership skills with key principles resulting in significantly elevated profits. ? Worked with leaders in the organization to provide equity-focused coaching for those looking to maximize their potential within high-energy work environments. ? Created strategic coaching plans based on a holistic review of data and coachees’ self-identified growth goals. ? Documented coaching interactions effectively within required timelines. Provided feedback for ways to expand talent as necessary. LISA ODIERNA Resume, Page CELLUCOM GROUP, Columbus, OH — Senior Director of Sales ? Using sound business acumen, developed and implemented business strategies, P&L plans, and the overall structure for company growth. ? Maintained responsibility for driving sales and profitability for specialty retailers and inside sales teams by developing and implementing innovative growth strategies. ? Handled hiring and staffing of passionate, high-performance Leaders, Territory Managers, and Inside Sales professionals. Hired leadership teams covering states with a structure under each ? Led customer service, training, and marketing teams and created actionable, executable, and measurable plans. ? Hired leadership teams covering states with a structure under each Regional Manager based on sales and size. Developed monthly targets and commissions aligning with targets. VERIZON WIRELESS/RUSSELL CELLULAR, Manhattan, NY — Area Sales Director ( – ) ? Promoted to direct three regional sales managers with team members, covering states in the Northeast and Midwest. Tasked with growing stores, launching new stores, and expanding into new markets and regions. ? Remained accountable for P&L across multiple stores; achieved or surpassed assigned sales revenues and volume growth goals. ? Developed and implemented processes that increase productivity while identifying opportunities to reduce costs. Leveraged technical skills with financial and business expertise to control costs while promoting brand awareness. Achievements: ? Expanded region from $M to $M. Scouted locations for expansion, selecting areas for new stores. Built region from one to states, from three to district sales managers, and added three regional sales managers encompassing + employees. ? Launched profitable stores in states across the Eastern Seaboard; including NY, VT, CT, MA, and PA. Performed real estate market analysis to identify customer traffic and select store locations. ? Built teams from the ground up; including store managers, district managers, and regional sales managers. Regional Sales Manager (-) ? Managed, directed, and motivated six district sales managers and up to employees. Expanded region from one to six states and from three to six district sales managers. ? Conducted monthly regional sales meetings and orchestrated regular staff training and development. Created comprehensive training programs and detailed roadmaps to groom managers. ? Hired, trained, and developed high-performing teams and outstanding managers. Identified needs and collaborated with leaders to develop their skills; coached on proactive conflict management. ? Developed a positive culture of accountability with effective coaching, tracking and reporting progress, and employee and leadership development. Led board meetings and delivered compelling presentations. Achievements: ? Recognized as the year’s # Regional Sales Manager (RSM) in the US, doubling sales and exceeding quota. Led teams to exceed sales targets three consecutive years, building a profitable region. Applied hands-on coaching to consistently achieve and exceed sales quota. First RSM in company history to achieve # for two consecutive years. ? Achieved the highest percentage (%) of store manager promotions and reduced average turnover by %. SPRINT NEXTEL, Columbus, OH — Account Executive III Wireless, General Business Public Sector ? Cultivated relationships with senior-level government leaders; aligned appropriate products and services with their needs and provided training on all products and services. ? Managed all government contracts including wireless, data, landline, VoIP, and other data communication applications. Met sales revenues and volume growth goals. Achievements: ? Won quantity -year agreements valued at $M; achieved % of government market quota. LISA ODIERNA Resume, Page VERIZON WIRELESS, Columbus, OH — General Manager ? Managed employees and oversaw the full scope of daily operations; including staffing, coaching, customer service, sales management, and inventory control. ? Directed, motivated, and managed a team of technicians, customer service staff, sales reps, inventory staff, and managers. ? Hired and trained quality teams as well as leadership. Worked closely with team members on career development, growth, and mentorship. ? Successfully held team members accountable; identified under-performers and seamlessly transitioned them in more effective directions. Achievements: ? Promoted to oversee # store in Central Ohio due to team consistency in exceeding sales goals. ? Chosen to lead several critical projects and develop new training methods and processes. ? Cultivated and led teams to achieve between %-% of sales quota. MCI WORLDCOM, Columbus, OH — Central Ohio Market Director ? Created structure and processes in order to increase team efficiencies and productivity while meeting goal-focused expectations. ? Cultivated relationships with top-level decision-makers to acquire government and public company contracts. ? Managed all aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition using sound business acumen. ? Collaborated with other departments at all levels; including sales support, marketing, branding, human resources, and financials-P&L statement accountabilities. ? Developed an enterprise segment of team members based on the volume of sales each team leader delivered, and the skills each member had acquired. Achievements: ? Promoted from Sales Manager to the newly created position of Central Ohio Market Director, overseeing the entire program. ? Served as an organizational leader of the Central Ohio Region growing the business from one direct sales team of twelve sales executives to three direct sales teams and one enterprise sales team. ? Increased sales by % year-over-year while growing additional teams and leadership. EDUCATION & AFFILIATIONS Bachelor of Arts, Speech/Communication, University of Hawaii, Honolulu, HI Vice President, Stonewall Columbus Board of Trustees, Member of WELD, Columbus, OH, -MANAGING DIRECTOR & VICE PRESIDENT Financial Stewardship | Business Development | Organizational Leadership Executive leader with expertise in all facets of sales, financial management, training and development, business analysis, and team leadership within profitable organizations. Skilled in collaborating with all organization members to achieve business and financial objectives. Instrumental in streamlining and improving processes, implementing innovative growth strategies, and achieving ambitious goals within competitive sales environments. Honed skills in utilizing technical advantages to drive sales, control costs, and promote brand awareness. Well-versed in market expansion, store growth, and new store launch using proven methodologies. ? Interpersonal Communication ? High-Level Sales Proficiency ? Strategic Planning/Analysis ? Leadership Development ? Growth Strategies ? Budget Development ? Competitive Intelligence ? Startups & Store Openings ? Training & Development ? Relationship Management ? Conflict Management ? Negotiations ? Marketing/Branding ? Sales Support ? BB and BC PROFESSIONAL EXPERIENCE RICOH USA, INC., Columbus, OH — Present Managing Director, Vice President, US Direct Sales ? Aligned direct sales organization objectives to business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting. ? Created sales organization design; including sales roles, sales engagement strategy, channel design, and resource deployment. Partnered with Marketing and Support functions to set strategy and goals. ? Led and developed sales leaders and actively participated in the organization’s People Strategy. Inspired and cultivated a culture of excellence. ? Met all assigned targets for profitable sales volume, market share, and other key financial performance objectives. Oversaw the transformation of the sales organization from equipment led to a services-led sales strategy. ? Collaborated with Human Resources to establish learning objectives for the sales organization's success; spearheaded development initiatives, worked to assess the value of training, and continuously monitored ROI. ? Established sales organization change initiatives; continuously analyzed the need for organizational change, championed change initiatives, and removed any obstacles impeding change. ? Developed and maintained relationships with Ricoh Canada customers and prospects. JUMP CONSULTING SOLUTIONS, Columbus, OH — Present Leadership Coach ? Provided collaborative, innovative, and advanced coaching to entry through executive-level leadership. Assisted in elevating leadership skills with key principles resulting in significantly elevated profits. ? Worked with leaders in the organization to provide equity-focused coaching for those looking to maximize their potential within high-energy work environments. ? Created strategic coaching plans based on a holistic review of data and coachees’ self-identified growth goals. ? Documented coaching interactions effectively within required timelines. Provided feedback for ways to expand talent as necessary. LISA ODIERNA Resume, Page CELLUCOM GROUP, Columbus, OH — Senior Director of Sales ? Using sound business acumen, developed and implemented business strategies, P&L plans, and the overall structure for company growth. ? Maintained responsibility for driving sales and profitability for specialty retailers and inside sales teams by developing and implementing innovative growth strategies. ? Handled hiring and staffing of passionate, high-performance Leaders, Territory Managers, and Inside Sales professionals. Hired leadership teams covering states with a structure under each ? Led customer service, training, and marketing teams and created actionable, executable, and measurable plans. ? Hired leadership teams covering states with a structure under each Regional Manager based on sales and size. Developed monthly targets and commissions aligning with targets. VERIZON WIRELESS/RUSSELL CELLULAR, Manhattan, NY — Area Sales Director ( – ) ? Promoted to direct three regional sales managers with team members, covering states in the Northeast and Midwest. Tasked with growing stores, launching new stores, and expanding into new markets and regions. ? Remained accountable for P&L across multiple stores; achieved or surpassed assigned sales revenues and volume growth goals. ? Developed and implemented processes that increase productivity while identifying opportunities to reduce costs. Leveraged technical skills with financial and business expertise to control costs while promoting brand awareness. Achievements: ? Expanded region from $M to $M. Scouted locations for expansion, selecting areas for new stores. Built region from one to states, from three to district sales managers, and added three regional sales managers encompassing + employees. ? Launched profitable stores in states across the Eastern Seaboard; including NY, VT, CT, MA, and PA. Performed real estate market analysis to identify customer traffic and select store locations. ? Built teams from the ground up; including store managers, district managers, and regional sales managers. Regional Sales Manager (-) ? Managed, directed, and motivated six district sales managers and up to employees. Expanded region from one to six states and from three to six district sales managers. ? Conducted monthly regional sales meetings and orchestrated regular staff training and development. Created comprehensive training programs and detailed roadmaps to groom managers. ? Hired, trained, and developed high-performing teams and outstanding managers. Identified needs and collaborated with leaders to develop their skills; coached on proactive conflict management. ? Developed a positive culture of accountability with effective coaching, tracking and reporting progress, and employee and leadership development. Led board meetings and delivered compelling presentations. Achievements: ? Recognized as the year’s # Regional Sales Manager (RSM) in the US, doubling sales and exceeding quota. Led teams to exceed sales targets three consecutive years, building a profitable region. Applied hands-on coaching to consistently achieve and exceed sales quota. First RSM in company history to achieve # for two consecutive years. ? Achieved the highest percentage (%) of store manager promotions and reduced average turnover by %. SPRINT NEXTEL, Columbus, OH — Account Executive III Wireless, General Business Public Sector ? Cultivated relationships with senior-level government leaders; aligned appropriate products and services with their needs and provided training on all products and services. ? Managed all government contracts including wireless, data, landline, VoIP, and other data communication applications. Met sales revenues and volume growth goals. Achievements: ? Won quantity -year agreements valued at $M; achieved % of government market quota. LISA ODIERNA Resume, Page VERIZON WIRELESS, Columbus, OH — General Manager ? Managed employees and oversaw the full scope of daily operations; including staffing, coaching, customer service, sales management, and inventory control. ? Directed, motivated, and managed a team of technicians, customer service staff, sales reps, inventory staff, and managers. ? Hired and trained quality teams as well as leadership. Worked closely with team members on career development, growth, and mentorship. ? Successfully held team members accountable; identified under-performers and seamlessly transitioned them in more effective directions. Achievements: ? Promoted to oversee # store in Central Ohio due to team consistency in exceeding sales goals. ? Chosen to lead several critical projects and develop new training methods and processes. ? Cultivated and led teams to achieve between %-% of sales quota. MCI WORLDCOM, Columbus, OH — Central Ohio Market Director ? Created structure and processes in order to increase team efficiencies and productivity while meeting goal-focused expectations. ? Cultivated relationships with top-level decision-makers to acquire government and public company contracts. ? Managed all aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition using sound business acumen. ? Collaborated with other departments at all levels; including sales support, marketing, branding, human resources, and financials-P&L statement accountabilities. ? Developed an enterprise segment of team members based on the volume of sales each team leader delivered, and the skills each member had acquired. Achievements: ? Promoted from Sales Manager to the newly created position of Central Ohio Market Director, overseeing the entire program. ? Served as an organizational leader of the Central Ohio Region growing the business from one direct sales team of twelve sales executives to three direct sales teams and one enterprise sales team. ? Increased sales by % year-over-year while growing additional teams and leadership. EDUCATION & AFFILIATIONS Bachelor of Arts, Speech/Communication, University of Hawaii, Honolulu, HI Vice President, Stonewall Columbus Board of Trustees, Member of WELD, Columbus, OH, -MANAGING DIRECTOR & VICE PRESIDENT Financial Stewardship | Business Development | Organizational Leadership Executive leader with expertise in all facets of sales, financial management, training and development, business analysis, and team leadership within profitable organizations. Skilled in collaborating with all organization members to achieve business and financial objectives. Instrumental in streamlining and improving processes, implementing innovative growth strategies, and achieving ambitious goals within competitive sales environments. Honed skills in utilizing technical advantages to drive sales, control costs, and promote brand awareness. Well-versed in market expansion, store growth, and new store launch using proven methodologies. ? Interpersonal Communication ? High-Level Sales Proficiency ? Strategic Planning/Analysis ? Leadership Development ? Growth Strategies ? Budget Development ? Competitive Intelligence ? Startups & Store Openings ? Training & Development ? Relationship Management ? Conflict Management ? Negotiations ? Marketing/Branding ? Sales Support ? BB and BC PROFESSIONAL EXPERIENCE RICOH USA, INC., Columbus, OH — Present Managing Director, Vice President, US Direct Sales ? Aligned direct sales organization objectives to business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting. ? Created sales organization design; including sales roles, sales engagement strategy, channel design, and resource deployment. Partnered with Marketing and Support functions to set strategy and goals. ? Led and developed sales leaders and actively participated in the organization’s People Strategy. Inspired and cultivated a culture of excellence. ? Met all assigned targets for profitable sales volume, market share, and other key financial performance objectives. Oversaw the transformation of the sales organization from equipment led to a services-led sales strategy. ? Collaborated with Human Resources to establish learning objectives for the sales organization's success; spearheaded development initiatives, worked to assess the value of training, and continuously monitored ROI. ? Established sales organization change initiatives; continuously analyzed the need for organizational change, championed change initiatives, and removed any obstacles impeding change. ? Developed and maintained relationships with Ricoh Canada customers and prospects. JUMP CONSULTING SOLUTIONS, Columbus, OH — Present Leadership Coach ? Provided collaborative, innovative, and advanced coaching to entry through executive-level leadership. Assisted in elevating leadership skills with key principles resulting in significantly elevated profits. ? Worked with leaders in the organization to provide equity-focused coaching for those looking to maximize their potential within high-energy work environments. ? Created strategic coaching plans based on a holistic review of data and coachees’ self-identified growth goals. ? Documented coaching interactions effectively within required timelines. Provided feedback for ways to expand talent as necessary. LISA ODIERNA Resume, Page CELLUCOM GROUP, Columbus, OH — Senior Director of Sales ? Using sound business acumen, developed and implemented business strategies, P&L plans, and the overall structure for company growth. ? Maintained responsibility for driving sales and profitability for specialty retailers and inside sales teams by developing and implementing innovative growth strategies. ? Handled hiring and staffing of passionate, high-performance Leaders, Territory Managers, and Inside Sales professionals. Hired leadership teams covering states with a structure under each ? Led customer service, training, and marketing teams and created actionable, executable, and measurable plans. ? Hired leadership teams covering states with a structure under each Regional Manager based on sales and size. Developed monthly targets and commissions aligning with targets. VERIZON WIRELESS/RUSSELL CELLULAR, Manhattan, NY — Area Sales Director ( – ) ? Promoted to direct three regional sales managers with team members, covering states in the Northeast and Midwest. Tasked with growing stores, launching new stores, and expanding into new markets and regions. ? Remained accountable for P&L across multiple stores; achieved or surpassed assigned sales revenues and volume growth goals. ? Developed and implemented processes that increase productivity while identifying opportunities to reduce costs. Leveraged technical skills with financial and business expertise to control costs while promoting brand awareness. Achievements: ? Expanded region from $M to $M. Scouted locations for expansion, selecting areas for new stores. Built region from one to states, from three to district sales managers, and added three regional sales managers encompassing + employees. ? Launched profitable stores in states across the Eastern Seaboard; including NY, VT, CT, MA, and PA. Performed real estate market analysis to identify customer traffic and select store locations. ? Built teams from the ground up; including store managers, district managers, and regional sales managers. Regional Sales Manager (-) ? Managed, directed, and motivated six district sales managers and up to employees. Expanded region from one to six states and from three to six district sales managers. ? Conducted monthly regional sales meetings and orchestrated regular staff training and development. Created comprehensive training programs and detailed roadmaps to groom managers. ? Hired, trained, and developed high-performing teams and outstanding managers. Identified needs and collaborated with leaders to develop their skills; coached on proactive conflict management. ? Developed a positive culture of accountability with effective coaching, tracking and reporting progress, and employee and leadership development. Led board meetings and delivered compelling presentations. Achievements: ? Recognized as the year’s # Regional Sales Manager (RSM) in the US, doubling sales and exceeding quota. Led teams to exceed sales targets three consecutive years, building a profitable region. Applied hands-on coaching to consistently achieve and exceed sales quota. First RSM in company history to achieve # for two consecutive years. ? Achieved the highest percentage (%) of store manager promotions and reduced average turnover by %. SPRINT NEXTEL, Columbus, OH — Account Executive III Wireless, General Business Public Sector ? Cultivated relationships with senior-level government leaders; aligned appropriate products and services with their needs and provided training on all products and services. ? Managed all government contracts including wireless, data, landline, VoIP, and other data communication applications. Met sales revenues and volume growth goals. Achievements: ? Won quantity -year agreements valued at $M; achieved % of government market quota. LISA ODIERNA Resume, Page VERIZON WIRELESS, Columbus, OH — General Manager ? Managed employees and oversaw the full scope of daily operations; including staffing, coaching, customer service, sales management, and inventory control. ? Directed, motivated, and managed a team of technicians, customer service staff, sales reps, inventory staff, and managers. ? Hired and trained quality teams as well as leadership. Worked closely with team members on career development, growth, and mentorship. ? Successfully held team members accountable; identified under-performers and seamlessly transitioned them in more effective directions. Achievements: ? Promoted to oversee # store in Central Ohio due to team consistency in exceeding sales goals. ? Chosen to lead several critical projects and develop new training methods and processes. ? Cultivated and led teams to achieve between %-% of sales quota. MCI WORLDCOM, Columbus, OH — Central Ohio Market Director ? Created structure and processes in order to increase team efficiencies and productivity while meeting goal-focused expectations. ? Cultivated relationships with top-level decision-makers to acquire government and public company contracts. ? Managed all aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition using sound business acumen. ? Collaborated with other departments at all levels; including sales support, marketing, branding, human resources, and financials-P&L statement accountabilities. ? Developed an enterprise segment of team members based on the volume of sales each team leader delivered, and the skills each member had acquired. Achievements: ? Promoted from Sales Manager to the newly created position of Central Ohio Market Director, overseeing the entire program. ? Served as an organizational leader of the Central Ohio Region growing the business from one direct sales team of twelve sales executives to three direct sales teams and one enterprise sales team. ? Increased sales by % year-over-year while growing additional teams and leadership. EDUCATION & AFFILIATIONS Bachelor of Arts, Speech/Communication, University of Hawaii, Honolulu, HI Vice President, Stonewall Columbus Board of Trustees, Member of WELD, Columbus, OH, -MANAGING DIRECTOR & VICE PRESIDENT Financial Stewardship | Business Development | Organizational Leadership Executive leader with expertise in all facets of sales, financial management, training and development, business analysis, and team leadership within profitable organizations. Skilled in collaborating with all organization members to achieve business and financial objectives. Instrumental in streamlining and improving processes, implementing innovative growth strategies, and achieving ambitious goals within competitive sales environments. Honed skills in utilizing technical advantages to drive sales, control costs, and promote brand awareness. Well-versed in market expansion, store growth, and new store launch using proven methodologies. ? Interpersonal Communication ? High-Level Sales Proficiency ? Strategic Planning/Analysis ? Leadership Development ? Growth Strategies ? Budget Development ? Competitive Intelligence ? Startups & Store Openings ? Training & Development ? Relationship Management ? Conflict Management ? Negotiations ? Marketing/Branding ? Sales Support ? BB and BC PROFESSIONAL EXPERIENCE RICOH USA, INC., Columbus, OH — Present Managing Director, Vice President, US Direct Sales ? Aligned direct sales organization objectives to business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting. ? Created sales organization design; including sales roles, sales engagement strategy, channel design, and resource deployment. Partnered with Marketing and Support functions to set strategy and goals. ? Led and developed sales leaders and actively participated in the organization’s People Strategy. Inspired and cultivated a culture of excellence. ? Met all assigned targets for profitable sales volume, market share, and other key financial performance objectives. Oversaw the transformation of the sales organization from equipment led to a services-led sales strategy. ? Collaborated with Human Resources to establish learning objectives for the sales organization's success; spearheaded development initiatives, worked to assess the value of training, and continuously monitored ROI. ? Established sales organization change initiatives; continuously analyzed the need for organizational change, championed change initiatives, and removed any obstacles impeding change. ? Developed and maintained relationships with Ricoh Canada customers and prospects. JUMP CONSULTING SOLUTIONS, Columbus, OH — Present Leadership Coach ? Provided collaborative, innovative, and advanced coaching to entry through executive-level leadership. Assisted in elevating leadership skills with key principles resulting in significantly elevated profits. ? Worked with leaders in the organization to provide equity-focused coaching for those looking to maximize their potential within high-energy work environments. ? Created strategic coaching plans based on a holistic review of data and coachees’ self-identified growth goals. ? Documented coaching interactions effectively within required timelines. Provided feedback for ways to expand talent as necessary. LISA ODIERNA Resume, Page CELLUCOM GROUP, Columbus, OH — Senior Director of Sales ? Using sound business acumen, developed and implemented business strategies, P&L plans, and the overall structure for company growth. ? Maintained responsibility for driving sales and profitability for specialty retailers and inside sales teams by developing and implementing innovative growth strategies. ? Handled hiring and staffing of passionate, high-performance Leaders, Territory Managers, and Inside Sales professionals. Hired leadership teams covering states with a structure under each ? Led customer service, training, and marketing teams and created actionable, executable, and measurable plans. ? Hired leadership teams covering states with a structure under each Regional Manager based on sales and size. Developed monthly targets and commissions aligning with targets. VERIZON WIRELESS/RUSSELL CELLULAR, Manhattan, NY — Area Sales Director ( – ) ? Promoted to direct three regional sales managers with team members, covering states in the Northeast and Midwest. Tasked with growing stores, launching new stores, and expanding into new markets and regions. ? Remained accountable for P&L across multiple stores; achieved or surpassed assigned sales revenues and volume growth goals. ? Developed and implemented processes that increase productivity while identifying opportunities to reduce costs. Leveraged technical skills with financial and business expertise to control costs while promoting brand awareness. Achievements: ? Expanded region from $M to $M. Scouted locations for expansion, selecting areas for new stores. Built region from one to states, from three to district sales managers, and added three regional sales managers encompassing + employees. ? Launched profitable stores in states across the Eastern Seaboard; including NY, VT, CT, MA, and PA. Performed real estate market analysis to identify customer traffic and select store locations. ? Built teams from the ground up; including store managers, district managers, and regional sales managers. Regional Sales Manager (-) ? Managed, directed, and motivated six district sales managers and up to employees. Expanded region from one to six states and from three to six district sales managers. ? Conducted monthly regional sales meetings and orchestrated regular staff training and development. Created comprehensive training programs and detailed roadmaps to groom managers. ? Hired, trained, and developed high-performing teams and outstanding managers. Identified needs and collaborated with leaders to develop their skills; coached on proactive conflict management. ? Developed a positive culture of accountability with effective coaching, tracking and reporting progress, and employee and leadership development. Led board meetings and delivered compelling presentations. Achievements: ? Recognized as the year’s # Regional Sales Manager (RSM) in the US, doubling sales and exceeding quota. Led teams to exceed sales targets three consecutive years, building a profitable region. Applied hands-on coaching to consistently achieve and exceed sales quota. First RSM in company history to achieve # for two consecutive years. ? Achieved the highest percentage (%) of store manager promotions and reduced average turnover by %. SPRINT NEXTEL, Columbus, OH — Account Executive III Wireless, General Business Public Sector ? Cultivated relationships with senior-level government leaders; aligned appropriate products and services with their needs and provided training on all products and services. ? Managed all government contracts including wireless, data, landline, VoIP, and other data communication applications. Met sales revenues and volume growth goals. Achievements: ? Won quantity -year agreements valued at $M; achieved % of government market quota. LISA ODIERNA Resume, Page VERIZON WIRELESS, Columbus, OH — General Manager ? Managed employees and oversaw the full scope of daily operations; including staffing, coaching, customer service, sales management, and inventory control. ? Directed, motivated, and managed a team of technicians, customer service staff, sales reps, inventory staff, and managers. ? Hired and trained quality teams as well as leadership. Worked closely with team members on career development, growth, and mentorship. ? Successfully held team members accountable; identified under-performers and seamlessly transitioned them in more effective directions. Achievements: ? Promoted to oversee # store in Central Ohio due to team consistency in exceeding sales goals. ? Chosen to lead several critical projects and develop new training methods and processes. ? Cultivated and led teams to achieve between %-% of sales quota. MCI WORLDCOM, Columbus, OH — Central Ohio Market Director ? Created structure and processes in order to increase team efficiencies and productivity while meeting goal-focused expectations. ? Cultivated relationships with top-level decision-makers to acquire government and public company contracts. ? Managed all aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition using sound business acumen. ? Collaborated with other departments at all levels; including sales support, marketing, branding, human resources, and financials-P&L statement accountabilities. ? Developed an enterprise segment of team members based on the volume of sales each team leader delivered, and the skills each member had acquired. Achievements: ? Promoted from Sales Manager to the newly created position of Central Ohio Market Director, overseeing the entire program. ? Served as an organizational leader of the Central Ohio Region growing the business from one direct sales team of twelve sales executives to three direct sales teams and one enterprise sales team. ? Increased sales by % year-over-year while growing additional teams and leadership. EDUCATION & AFFILIATIONS Bachelor of Arts, Speech/Communication, University of Hawaii, Honolulu, HI Vice President, Stonewall Columbus Board of Trustees, Member of WELD, Columbus, OH, -MANAGING DIRECTOR & VICE PRESIDENT Financial Stewardship | Business Development | Organizational Leadership Executive leader with expertise in all facets of sales, financial management, training and development, business analysis, and team leadership within profitable organizations. Skilled in collaborating with all organization members to achieve business and financial objectives. Instrumental in streamlining and improving processes, implementing innovative growth strategies, and achieving ambitious goals within competitive sales environments. Honed skills in utilizing technical advantages to drive sales, control costs, and promote brand awareness. Well-versed in market expansion, store growth, and new store launch using proven methodologies. ? Interpersonal Communication ? High-Level Sales Proficiency ? Strategic Planning/Analysis ? Leadership Development ? Growth Strategies ? Budget Development ? Competitive Intelligence ? Startups & Store Openings ? Training & Development ? Relationship Management ? Conflict Management ? Negotiations ? Marketing/Branding ? Sales Support ? BB and BC PROFESSIONAL EXPERIENCE RICOH USA, INC., Columbus, OH — Present Managing Director, Vice President, US Direct Sales ? Aligned direct sales organization objectives to business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting. ? Created sales organization design; including sales roles, sales engagement strategy, channel design, and resource deployment. Partnered with Marketing and Support functions to set strategy and goals. ? Led and developed sales leaders and actively participated in the organization’s People Strategy. Inspired and cultivated a culture of excellence. ? Met all assigned targets for profitable sales volume, market share, and other key financial performance objectives. Oversaw the transformation of the sales organization from equipment led to a services-led sales strategy. ? Collaborated with Human Resources to establish learning objectives for the sales organization's success; spearheaded development initiatives, worked to assess the value of training, and continuously monitored ROI. ? Established sales organization change initiatives; continuously analyzed the need for organizational change, championed change initiatives, and removed any obstacles impeding change. ? Developed and maintained relationships with Ricoh Canada customers and prospects. JUMP CONSULTING SOLUTIONS, Columbus, OH — Present Leadership Coach ? Provided collaborative, innovative, and advanced coaching to entry through executive-level leadership. Assisted in elevating leadership skills with key principles resulting in significantly elevated profits. ? Worked with leaders in the organization to provide equity-focused coaching for those looking to maximize their potential within high-energy work environments. ? Created strategic coaching plans based on a holistic review of data and coachees’ self-identified growth goals. ? Documented coaching interactions effectively within required timelines. Provided feedback for ways to expand talent as necessary. LISA ODIERNA Resume, Page CELLUCOM GROUP, Columbus, OH — Senior Director of Sales ? Using sound business acumen, developed and implemented business strategies, P&L plans, and the overall structure for company growth. ? Maintained responsibility for driving sales and profitability for specialty retailers and inside sales teams by developing and implementing innovative growth strategies. ? Handled hiring and staffing of passionate, high-performance Leaders, Territory Managers, and Inside Sales professionals. Hired leadership teams covering states with a structure under each ? Led customer service, training, and marketing teams and created actionable, executable, and measurable plans. ? Hired leadership teams covering states with a structure under each Regional Manager based on sales and size. Developed monthly targets and commissions aligning with targets. VERIZON WIRELESS/RUSSELL CELLULAR, Manhattan, NY — Area Sales Director ( – ) ? Promoted to direct three regional sales managers with team members, covering states in the Northeast and Midwest. Tasked with growing stores, launching new stores, and expanding into new markets and regions. ? Remained accountable for P&L across multiple stores; achieved or surpassed assigned sales revenues and volume growth goals. ? Developed and implemented processes that increase productivity while identifying opportunities to reduce costs. Leveraged technical skills with financial and business expertise to control costs while promoting brand awareness. Achievements: ? Expanded region from $M to $M. Scouted locations for expansion, selecting areas for new stores. Built region from one to states, from three to district sales managers, and added three regional sales managers encompassing + employees. ? Launched profitable stores in states across the Eastern Seaboard; including NY, VT, CT, MA, and PA. Performed real estate market analysis to identify customer traffic and select store locations. ? Built teams from the ground up; including store managers, district managers, and regional sales managers. Regional Sales Manager (-) ? Managed, directed, and motivated six district sales managers and up to employees. Expanded region from one to six states and from three to six district sales managers. ? Conducted monthly regional sales meetings and orchestrated regular staff training and development. Created comprehensive training programs and detailed roadmaps to groom managers. ? Hired, trained, and developed high-performing teams and outstanding managers. Identified needs and collaborated with leaders to develop their skills; coached on proactive conflict management. ? Developed a positive culture of accountability with effective coaching, tracking and reporting progress, and employee and leadership development. Led board meetings and delivered compelling presentations. Achievements: ? Recognized as the year’s # Regional Sales Manager (RSM) in the US, doubling sales and exceeding quota. Led teams to exceed sales targets three consecutive years, building a profitable region. Applied hands-on coaching to consistently achieve and exceed sales quota. First RSM in company history to achieve # for two consecutive years. ? Achieved the highest percentage (%) of store manager promotions and reduced average turnover by %. SPRINT NEXTEL, Columbus, OH — Account Executive III Wireless, General Business Public Sector ? Cultivated relationships with senior-level government leaders; aligned appropriate products and services with their needs and provided training on all products and services. ? Managed all government contracts including wireless, data, landline, VoIP, and other data communication applications. Met sales revenues and volume growth goals. Achievements: ? Won quantity -year agreements valued at $M; achieved % of government market quota. LISA ODIERNA Resume, Page VERIZON WIRELESS, Columbus, OH — General Manager ? Managed employees and oversaw the full scope of daily operations; including staffing, coaching, customer service, sales management, and inventory control. ? Directed, motivated, and managed a team of technicians, customer service staff, sales reps, inventory staff, and managers. ? Hired and trained quality teams as well as leadership. Worked closely with team members on career development, growth, and mentorship. ? Successfully held team members accountable; identified under-performers and seamlessly transitioned them in more effective directions. Achievements: ? Promoted to oversee # store in Central Ohio due to team consistency in exceeding sales goals. ? Chosen to lead several critical projects and develop new training methods and processes. ? Cultivated and led teams to achieve between %-% of sales quota. MCI WORLDCOM, Columbus, OH — Central Ohio Market Director ? Created structure and processes in order to increase team efficiencies and productivity while meeting goal-focused expectations. ? Cultivated relationships with top-level decision-makers to acquire government and public company contracts. ? Managed all aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition using sound business acumen. ? Collaborated with other departments at all levels; including sales support, marketing, branding, human resources, and financials-P&L statement accountabilities. ? Developed an enterprise segment of team members based on the volume of sales each team leader delivered, and the skills each member had acquired. Achievements: ? Promoted from Sales Manager to the newly created position of Central Ohio Market Director, overseeing the entire program. ? Served as an organizational leader of the Central Ohio Region growing the business from one direct sales team of twelve sales executives to three direct sales teams and one enterprise sales team. ? Increased sales by % year-over-year while growing additional teams and leadership. EDUCATION & AFFILIATIONS Bachelor of Arts, Speech/Communication, University of Hawaii, Honolulu, HI Vice President, Stonewall Columbus Board of Trustees, Member of WELD, Columbus, OH, -
