Operations Leader | Directing sales strategy, change management, and process imp Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
Executive Summary
Operations leader with + years of experience directing sales strategy and driving change management and process improvement efforts for mission-driven organizations. Committed team builder, results-driven project manager, and trusted mentor, supporting sustainable growth at tech start-ups, nonprofits, and educational institutions.
Professional Experience
Operations Consultant
Remote | February – Present
Consultant to nonprofits, including creating CRM and sales process for platform using TV broadcast signals to send data in remote areas, supporting growth into K-, incarceration education, and public health spaces.
Director of Programs & Operations | Squash Haven
New Haven, CT | –
Head of operations and squash programming for nonprofit (~$.M annual revenue) providing + low-income, underrepresented youth with academic, athletic, and career & college readiness support each year.
- Directed all strategic programming (i.e., community engagement, health & wellness, academic support, squash); oversaw scheduling, program compliance, and staff & family communications.
- Led Salesforce integration of donor, volunteer, student, and alumni data; established single source of truth, designed dashboards, and set KPIs (e.g., college placement, retention rate by ethnicity and race).
- Managed assistant coaches and oversaw professional development of Youth@Work participants.
Sales Operations Manager | Veoci
New Haven, CT | –
Hired as first sales operations employee at leading emergency management SaaS start-up, working with Fortune companies, municipal governments, and top state and private universities. Reported to VP of Sales.
Sales Leadership
- Increased yearly recurring revenue (YRR) from % of ACV to % over years; helped close $M revenue with ~$M in YRR in and $.M with $.M in YRR in .
- Presented quarterly to Board on sales strategy, team planning, sales leads, and financial forecasts.
- Managed strategic initiatives of -member SaaS sales team, including account executives, business development reps, customer service reps, data analysts, and operations professionals.
- Served as interim head of higher education, leading product strategy and managing -member team.
Team Building & Go-to-Market Strategy
- Set sales strategy across all business verticals: led monthly strategy sessions with vertical heads and coordinated go-to-market plan across marketing, sales, and customer service teams.
- Drove creation of and managed outsourced sales and data teams; led vendor negotiations and stood up new sales training department, helping drive ~% increase in lead generation.
Change Management & Process Development
- Rebuilt CRM to track sales journey from first touchpoint through - to -month sales cycle on simple dashboard; oversaw data transfer of K+ organizations, K+ contracts, and K+ workflows.
- Oversaw purchase, customization, and user adoption of sales software (e.g., Act-On, Salesloft, Vidyard).
- Built solutions and workflows that streamlined financial reporting and commission calculations, saving - hours/quarter.
- Automated forecasting of sales leads and growth goals with ~% accuracy.
Assistant Squash Coach | LifeTime Fitness
Harrison, NY | –
Created dedicated squash program for members, helping increase department’s revenue by % in st month.
Co-founder & Director | Bulldog Coaches
New Haven, CT | –
Advised middle and high school student athletes, helping place them at Stanford, Navy, Cornell, Penn, and Trinity. Launched program to develop students’ academic, athletic, and life skills prior to athletic recruitment.
Owner & Director | Elm City Squash
New Haven, CT | –
Hosted youth squash academy at Yale University, building program into largest camp in the U.S. ( – ).
- Grew camp enrollment by %+ in years and achieved % returning camper rate.
- Oversaw + staff every summer and directed camp operations, including website development, budget management, NCAA and state/federal compliance, marketing, communications, logistics, and educational materials (e.g., educational videos, online coach feedback).
Associate Head Coach, Men’s and Women’s Squash | Yale University
New Haven, CT | –
After joining as an assistant squash coach, promoted in to support Head Coach Dave Talbott.
- Coached teams to national championships and Ivy League championships, including first men’s national team championships in years.
- Coordinated facility upgrades, including installation of $K+ video system and $.M+ air conditioning system, conversion to sustainable LED lighting, and design of new entryway to Brady Squash Center.
- Managed squash budget and oversaw scheduling, equipment inventory, and NCAA compliance.
Head Squash Coach | Mount Holyoke College
South Hadley, MA | –
Rebuilt program, taking team from # in U.S. to # in seasons. Recipient of Clarence C. Chafee Award, given to coach whose team has demonstrated the qualities of competitiveness and court demeanor.
Education
Cornell University
Performance Leadership Certificate (online program),
Smith College
Master of Sport and Exercise Studies (M.S.), with a concentration in Pedagogy,
Trinity College
Bachelor of Science in Psychology (B.S.), with honors, May
- -time All-American in Squash; member of National Championship squash team (, ).
Community Leadership
Meetup Organizer | LGBTQ+ Meetup | – Present
Member, School Governance and Equity Council | West Woods Elementary School | – Present
Member, Treasurer & Chair, Team Rankings Committee | College Squash Association (CSA) | –
Chair & Instructor, Coaching Certification Panel | US Squash | –
Personal
Former member and captain of Zimbabwe’s Junior National Squash Team. Proud single parent to son, .
