Motivated IT / Technical Project Manager Resume

PROFILE

Passionate, dedicated, and results-driven IT project manager with over years of successfully delivering IT logistics in diverse technical roles to help achieve the corporate mission.  Distinctively quick to understand business processes and driven to deliver results that exceed expectations. Proven success in desktop support, technical training, telecommunications, hardware/software integration, business analysis, and project management.

CAREER

• Delivered global IT logistics for complex concurrent multi-staged projects. Motivate, influence, and encourage diverse cross-functional teams to proactively work together to meet aggressive timelines. Facilitated meetings, communicated global updates, documented project deliverables, scheduled resources, supported data migration efforts, led and participated in major implementations, trained and supported staff, and regularly stepped into roles outside of business analyst and project management responsibilities.

• Successfully executed IT logistics for confidential projects such as management services, acquisitions, and divestitures from initiation to closure for major healthcare systems throughout the country.

• Managed and helped execute objectives that impacted critical operations throughout the enterprise. Communicated company-wide changes timely, prepared technical support from all divisions, scheduled testers, and prepared back-out strategy. Projects included desktop and window O/S deployments, software application implementation/upgrades, server, and firewall migrations.

• First team to introduce and support Agile processes within the organization. Exercised SDLC processes to improve services, products, and applications using MS Azure DevOps. Routinely performed QA/QC testing for bugs, enhancements, and new requests.

• Authored IT documents, such as the IT Project Request form, Modality DICOM Communication form, Project Charter template, Statement of Work template, and Managements Services Intake survey.  Regularly created content for training and forms.

• Acted as liaison between client area and technical division through planning, conducting, and operational analysis of complex problems.  Provided technical expertise in identifying, evaluating, and developing cost effective solutions to meet business requirements.

 • Created and implemented the first functional and technical specification template for the new IS PMO.  Maintained assignments using JIRA.

 • Manage HRMS (Ultimate Software / Ultipro) by managing and monitoring access and creating and publishing detailed user training documentation in Ultipro.  Troubleshot daily system challenges and provided overall project management for Human Resources.

• Promoted from HRIS Coordinator (HR) to Business Analyst (IS) within one year.

• Led the desktop and telecommunications support team in Gannett’s first Center of Excellence.

• Supervised and participated in daily operations of complex help desk, including identify, research, resolve, install, educate, maintain, test, troubleshoot and repair hardware, software/applications, telephony and server problems in a timely manner.

• Provided account management across numerous systems for up to employees. Developed guidelines for Human Resources to improve the onboarding and termination processes.

• Promoted from IT Specialist to IT Project Leader within three weeks of hire.

• Provided senior level desktop support and systems education to + end-users. Trained, troubleshot, installed, upgraded, repaired and maintained desktop services, telephony equipment and applications (e.g., PCs, laptops, run and punch down CAT cable, configured LAN, system password resets). Handle personal employee data with highest degree of confidentiality.

• Facilitated lengthy systems training to new employees during onboarding.

• Successfully managed telephony assignments, including reviewed, analyzed, monitored, maintained, and reported on the ROLM CBX/Phone mail ../MicroCall/ACD systems.

• Project manager for successful implementation of two company-wide automated attendants: / and -SOLD / .

• Promoted three times during tenure with The State Newspaper.

• Provided support to major hospital systems throughout Columbia and surrounding areas.  Provided support to staff and VP of IT by managing schedules, payroll, and travel.  Worked on scientific abstracts with lead scientists in the Molecular Genetics and Bone Marrow Transplant divisions.

• Promoted four times during tenure with Richland Memorial Hospital.