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Professional Summary
STRATEGIC AND RESULTS-ORIENTED BUSINESS DEVELOPMENT MANAGER with vast experience collaborating through internal and external networks to prioritize and penetrate critical accounts by quickly developing relationships with key stakeholders driving new business and retaining current client base. Building customer loyalty through strong customer-centric focus, exceptional listening, consultative relationship building, resourcefulness, and strong written and spoken communication. Reputed resilience balancing performance to meet a variety of metrics, remaining positive in difficult situations, and a superior ability to adapt communication style to a wide variety of personalities and situations.
SKILLS
Business Development | Startup Environment | Convert Leads | Nurture Relationships | Success Metrics
Self-Initiating | Collaborative | Time and Task Management | Written and Verbal Communication | Remote
EXPERIENCE
BUSINESS DEVELOPER/CO-OWNER | % REMOTE / - Present
Melting Point Bronze, Prescott, Arizona
-Driving business by proactively promoting product visibility through effective online marketing and proactive outreach to potential customers
-Drafting all collateral and coordinating acceptance/participation in national juried fine-art shows
-Analyzing, examining, and interpreting accounting records by successfully compiling financial in-formation and reconciling reports and financial data
-Efficiently and accurately completed all accounts payable and receivable activities, processed journal entries and performed accounting corrections to ensure accurate records
-Implementing strategic diversification which provided opportunities for the business to not only sur-vive but thrive within recessed market
HOSPICE CARE CONSULTANT | % REMOTE / - Present
Compassus, Prescott Valley, Arizona
-Skillfully orchestrating challenging, fact-finding conversations with key decision makers to help sen-ior citizens take advantage of hospice benefits of which they are entitled
-Achieving the Compassus Hospice Care Consultant Excellence Award for Q within first year in field by expertly developing rapport with a wide variety of customers and stakeholders. Used out-of-the-box thinking to earn the Excellence and Achievement awards Q and Q of during a pan-demic
-Expertly leveraging collateral to strategize influence and build loyalty with the referral sources in per-sonal network of business including hospitals, skilled nursing facilities, primary care and specialty providers, and assisted living communities
-Successfully growing the positive reputation of hospice Compassus as seven new hospices opened their doors within local market
COMMUNITY RELATIONS MANAGER | % REMOTE / - /
Glassford Place, Prescott Valley, Arizona
-Consistently worked pipeline to create opportunities to tour families and subsequently converted to move-ins
-Unswervingly retained a % census by effectively creating relationships with potential residents and their families along with trusted providers/referrals in the area to support direct referrals
-Commended for effectively collaborating with team and referral base to meet and exceed admission metrics
ACCOUNT EXECUTIVE | % REMOTE / - /
Angels Care Home Health, Prescott Valley, Arizona
-Exceeded expectations within assigned territory by successfully securing six admits during the first month and increasing to admits within fifth and final month
-Proficiently planned, coordinated, and held six community classrooms, two support groups, and one pastoral breakfast per month in addition to visiting and working the sales process with contacts per day
PROGRAM COORDINATOR | % REMOTE / - /
Arizona’s Children Association, Prescott, Arizona
-Consistently exceeded First Things First grant requirements through effective marketing and provid-ing a high level of service and communication with multiple agencies
-Assumed responsibility to build the Yavapai County Parents as Teachers program from the ground up by training new Parent Educators, designing promotional materials, and selling voluntary program to at-risk area families
-Actively assisted in the successful launch of the Parents as Teachers program at Arizona's Children Association
-Completed Department of Child Safety-contracted assessments leading to home studies necessary for safe placement of children in foster, kinship, and adoptive placements
TECHNICAL SKILLS
REMOTE COLLABORATION: Zoom, Skype, GoToMeeting, GoToWebinar, email, telephone
DOCUMENT CREATION: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Drive (Docs, Slides, Sheets)
ADDITIONAL: Salesforce, HomeCareHomeBase, SAP Concur
Adeptly learning new technologies quickly and independently
EDUCATION
BACHELOR OF SCIENCE | INTERDISCIPLINARY STUDIES: HUMANITIES, Northern Arizona Uni-versity, Flagstaff, Arizona
- Summa Magna Cum Laude
- Previous work from home (before COVID-) experience, ability to be pro-active .Design, develop and execute a world-class success skills development program to help CSMs master fundamentals and ramp into their role
-Develop rep performance of key competencies and behaviors that maximize customer growth across the end-to-end customer experience
-Work with Success leaders to identify CSM skill gaps, develop training and coaching opportunities to address them, and support managers on long term adoption
-Partner with our Learning & Development Team to ensure continuity and reinforce goals throughout the employee lifecycle
-Keep pace with HubSpot’s long term strategy to ensure skill development supports our future goals