Top Notch Executive Assistant Seeking a New Opportunity Resume

Qualifications

Summary

Analytical administrative professional with established capacity to deliver executive-level support without compromising quality. Dedicated communicator and colleague with excellent communication skills, adept at establishing long-term relationships with internal and external customers and colleagues. Proficient at implementing confidential and complex administrative processes that improve efficiency and achieve objectives. Proficient user of MS Office, Salesforce, CRM, SharePoint, Zoom, Google Docs, Evernote, Trello, and Slack.

Career

Experience

Executive Assistant – Independent Contractor – Part time, Remote                                 Current Position

·               Working with various startups and independent business owners in an administrative capacity to create various business templates, such as letterhead, invoices, PowerPoint templates, and employee handbooks. Design workflow charts to create efficient business processes as well as reduce errors and omissions. 

Executive Assistant, Catasys, Inc., Santa Monica, CA – Remote Position to

Served as executive assistant for the chief commercial officer at a healthcare technology organization. Coordinated daily schedule and calendars, addressed daily needs, managed email, scheduled meetings, and conference calls, and handled daily logistics. Coordinated travel arrangements, prepared detailed itineraries, and tracked expenses. Acted as point of contact for administrative staff and external partners to ensure accurate and prompt communication in-person and via telephone and email communication. Managed highly confidential and sensitive materials, completed research, and administered databases. Onboarded, trained, and mentored administrative staff to ensure accuracy and efficiency of work, promote professional development, and increase retention.

·  Oversaw onboarding of sales and marketing staff in partnership with HR departments, ensuring access to organizational systems and software, scheduling trainings, and addressing questions.

·  Redesigned Salesforce database, redesigning contact, opportunity, and account pages to increase efficiency and accuracy.

·  Applied AIS database access to enable continual updates of Salesforce, developing new pipeline reports and dashboards for sales and marketing team.

Strategic Services Coordinator, United HealthCare, Hartford, CT  to

Delivered high-level administrative support to a senior leadership. Coordinated schedules and assisted with preparation and distribution of documentation to promote organizational growth and increase revenue. Managed Outlook calendar, contacts, and email, and coordinated meetings, and appointment schedules. Maintained accurate records, tracked expenses, and completed invoice processing. Created content for newsletters and partnered with stakeholders to complete customer projects.

·  Owned onboarding processes and collaborated with HR to complete hiring and training processes for temporary employees, utilizing E-Verify, facilitating trainings, and ensuring appropriate access.

Executive Assistant, LIMRA/LL Global, Windsor, CT                          to

Operated as executive administrative support for the vice president of international business. Provided a variety of functions while managing confidential information, supporting projects and processes, and meeting deadlines. Facilitated communications, prepared presentation materials, coordinated special events, corporate agendas, itineraries, and domestic and international travel arrangements. Managed databases and completed expense reporting and reconciliation processes.

·  Partnered with Salesforce consultant to design contact and opportunity pages for international account representatives and created country and area specific reports for each account representative.

Executive Administrative Assistant, METLIFE, Bloomfield, CT        to

Served as the executive assistant for the officer of independent distribution and national accounts and oversaw administrative staff to maintain smooth office operations. Onboarded new staff, coordinated internal and external meetings, and managed Outlook calendars, contacts, and email. Prepared, reviewed, and approved expense reports, coordinated travel arrangements, created detailed itineraries, completed research, and produced reports while maintaining confidentiality and ensuring accurate and efficient completion of tasks.

·  Decreased application downtime and reduced technology related costs by spearheading the implementation of a support program for both remote and onsite employees.

·  Managed town halls and other meetings/conferences/events including budgets, venue selection, AV and related responsibilities.

·  Introduced managed print services program, telephonic support services, and office-wide equipment moves by partnering with vendors.

Education

B.S. in Business Management Administration

Lesley University, Cambridge, MA

A.S. in Paralegal Studies

North Shore Community College, Beverly, MA