Customer Service Specialist Resume
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Resume:
SUMMERY
Articulate and versatile individual whom is driven to succeed. Having many examples of strategic planning and customer relations management expertise under my belt, I am results-oriented, with years in the retail industry, most of which at department management level. Exceptional people skills specializing in customer service and the operational aspects of retail day to day. Looking for a challenging new role within your company.
SKILLS
Operations management
Financial records and processing
Computer proficient
File/records maintenance
Time management skills
Quick learner
EXPERIENCE
Bed Bath & Beyond Inc | (Henderson, NV, Las Vegas NV, Vacaville CA)
Customer Service/Receiving Lead
/ – /
Managed personal on the front end( I.E. Cashiers); their lunches, breaks, and what registers assigned to, in order to insure all customers got the most help during peek hours. Resolved customer order issues including arranging any expedited orders or transfers needed to maintain company SOP and customer service expectations. Arranged merchandise according to plan-o-grams on the register bays, when applicable. When no plan-o-gram was given, merchandised products in a fashion that would promote sales. Arranged daily and weekly truck deliveries through the back end of the building. Processed on average pallets (roughly cartons) of freight a day including unboxing, pricing, and organizing for the freight put away team. Managed operational paperwork balancing incoming inventory, freight claims, and transfers. Kept upper management aware of upcoming freight quantities, personal needed to accomplish % processing, and any possible issues before they came to pass.
Home Depot | Vacaville, CA
Garden Dept Manager
/ - /
Wrote department employee schedules to insure floor coverage. Ordered both hard line items as well as plants to prevent any product out of stocks.. Forklift certified, received palatalized merchandise off trucks and placed in racking overheads. Performed weekly High Shrink Item walks to protect company assets. Worked alongside vendors to facilitate company relations and increase sales margins. Assisted customers in their landscaping needs up to and including the reading of contractor blueprints. Placed special orders for customers when needed.
PROFESSIONAL REFERENCES
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