Area Manager & Trainer Resume

Posted on: 2019-04-25

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P R O F E S S I O N A L P R O F I L E

Manager and trainer with + years of experience of flawless preparation of training materials and activities, for
individuals and employees of all ages.
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks as part of a
team or individually.
Adept at coordination and communication of groups of over + individuals.
Possess comprehensive knowledge of Microsoft Word, Excel, and Outlook

P R O F E S S I O N A L E X P E R I E N C E

Hertz Car Rental DENVER, CO
Area Damage Manager, July – March

Manage all damage incurred in the Colorado area for Hertz RAC airport locations
Process based development to ensure reduction of controllable losses.
Assessment of yearly budgets and reporting goals to all locations
Process all damage claims and ensure all adjustments and insurance documents were collected
Development and implement training programs focused on customer service and accurate reporting.
Work with location Directors and General Managers to ensure company standards are upheld at all times.

Hertz Car Rental DENVER, CO
Location Function Manager, October – July

Supervise location operations at Denver international airport focusing on membered services
Staff the building according to forecasted sales and move inventory based on needs
Implement new training programs for all departments and on-board new employees
Develop and implement sales focused contests and monitor revenue growth.
Coaching and development focused on individual growth potential
Ensure customer service was above company standards

BBs Cafe, HOUSTON, TX
Assistant Manager, January – October

Supervise front and back of house during restaurant hours and maintain excellent customer service.
Schedule and staff the building according to labor forecasts
Development and implementation of training programs for all departments and locations.
Data entry including payroll, inventory, invoicing, and product order placement.
Human Resource work at the store level.
Filing and verifying all employee information is accurate and up to date.

Chili's, HOUSTON, TX
Server/ Key Hourly/ Trainer, March - February

Maintain a high level of customer satisfaction
Manage and maintain functionality and cleanliness of the restaurant at all times
Implement new polices and training for all staff members.
Lead trainer at the store level and corporate trainer for management development.

A D D I T I O N A L S K I L L S

Proficient in Microsoft Office products, Adobe Photoshop, and Adobe Light Room
Organizational skills focused in part on streamlining operation functions and reduction of spend
Sensitivity and Cultural Diversity Training
- Focused on the ability to build rapport with a diverse workforce in multicultural settings.
Proficient with scheduling on Excel as well as using web based services such as HotSchedules

E D U C A T I O N

UNIVERSITY OF HOUSTON, HOUSTON, TX
Bachelor of Fine Art in Sculpture December

GPA: .
Organization of Art Gallery Openings

HOUSTON COMMUNITY COLLEGE, HOUSTON, TX
Associates of Arts December

GPA: .
Dean’s List
Student Government, Treasury Chair
President of Out Students and Allies

V O L U N T E E R W O R K

PARKS AND RECREATIONS HOUSTON TX
Studewood Park Community Center, April – September

T-Ball, Basketball, & Baseball Coach
Coordinator of youth book club and book swap
Teacher and Head of youth summer arts program
Coordination and fundraising for all holiday events (i.e. Christmas, Easter, Halloween)

MUSEUM OF NATURAL SCIENCE HOUSTON TX
Assistant Activities Volunteer, July – December