customer service - call center Resume
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Resume:
Sonia Owens
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CORE SKILLS
Ability to Handle Pressure Accounting/Bookkeeping Administrative Client Relations Computer Skills & troubleshooting skills Conflict Resolution Contract Writer Corporate, Client Relations CPR/First-Aid Certified CRM Software Customer Service Development Excellent Communication Skills-Written and Verbal Engagement with local university training systems Excellent Interpersonal Skills Experience using Google Maps Flexible Schedule Fundraising Front Desk Receptionist Internet Savvy and Website Invoice Microsoft Office (Word, Excel, Power point, Outlook and Share point) Non-Profit Operations Operations and Event Management Process Improvement Proposal Writer Quantitative and Qualitative Research and Marketing Analysis SPSS Statistics Data Sets Strong people skills Social media applications Team Player Teach technical novices Time Management Training systems in Health Management
Various web-based applications Willingness to Learn
HIGHLIGHTS Fundraising/Event Management -year Proven Sales Growth Awarded Management Education Grant Health and Wellness Programs Customer Service - Won Quarterly Incentives for “Caring” (one of the Corporation’s visionary goals) Volunteer Fundraiser for Sponsorship and Grant Writing for Non-profit Organizations Over hours of Professional Development Courses, Topics Included: Effective Performance Management, Healthcare Department’s Operations Manual, and Corporation’s Policy and Procedures
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PROFILE SUMMARY_________________________________________________
A highly accomplished, talented and competent professional with proficient experience in large and small corporation business operations, (non-profit/profit administration, development and operations). Developed and managed administrative offices with additional experience in customer service, HR, events management Collaborated with management on developing departmental operation’s manuals for support staff procedures in to servicing clients and departmental agencies. Collaborated with IT to leverage transformational change implemented from on-the-job training. I have a willingness to engage in useful business and educational practices with the current corporation’s operations. My skill set engages me with current business agendas and helps me to identify and utilize resources to benefit the organization’s vision and mission.
PROFESSIONAL AND VOLUNTEER EXPERIENCE
Happy Face Temporary Agency, ATL, GA Oct. – Dec.
Worked temporarily for the and for Fulton County Early Voting as Assistant Manager. Processed early voters for Fulton County elections, as part of customer service represent for Fulton County, Atlanta. Technical troubleshooting skills.
Zen Body Wrap & Medical Spa, ATL, GA Apr. – Dec.
Administrative Assistant / Receptionist - Part-time
Temporary position - managing the spa of daily operations and marketing events approved by owner. Quantitative and qualitative Research and marketing analysis before and after new events and product. CRM software. Teach and train employees at the spa regarding procedures and products.
Focus/Georgia Department of Community Affairs, ATL, GA
Administrative Assistant –Portfolio Management Jan. – June,
Temporary position to assist management in daily operations and developing, updating procedures on operations within the Portfolio Management Department at Georgia Department of Community Affairs. Researching property information. Developing office operations binders for department. Created and maintained a cohesive and productive work and ITS environment, ensuring timeliness and efficiency of staff personnel. Experience adhering to compliance standards in a heavily regulated work environment with assisting Asset/Finance Manager. Experience coordinating the preparation of documents such as budgets, financial reports, generating check requests for contract auditors for upper management approvals. Technical troubleshooting skills.
National Western Saddle Club Assoc., Peachtree City, GA.
Director of Corporate Relations, Volunteer Mar. – Jan.
Volunteer position at Non-profit organization and I collaborated with owner of small business to find sponsorships for annual events. Funds provided for Non-profit events for educational scholarships. Processing, tracking and reporting grant payments Accounting, grant-making, CRM software. Built strong strong client relations and event sponsors.
Anthem Companies, Denver, CO
Senior Health Program Representative Jun. – Aug.
Call Center customer service and administrative environment in collaborating with medical management and health professionals in engaging members with chronic illnesses with additional health. Technical troubleshooting skills.
City of Hope Medical Center, Duarte, CA
Assistant Director of Development and External Affairs May – Dec.
Designed and executed over special events, including golf tournaments, dinner galas and fashion shows which raised of $. million annually for the organization with a team of four professionals and several volunteers. Recruited and managed the work of up to volunteers and interns for eight on-going promotional events held each campaign year within the Southern California Food Industries Circle. Wrote foundation and corporate proposals to potential donors for funding opportunities with a % successful funding rate. Special event planning with Raiser’s Edge database. Identify, build and cultivate relationships with corporate entities and community leaders to promote sponsorship growth and corporate / community partnerships. Consistently achieved and or exceeded % of goals for annual fundraising which supported Cancer programs for the City of Hope. Experience in managing CRM program for coordination and collaboration with marketing resources. Prepared budgets and financial plan for setting goals in executing annual events. Focus and encouraged smart growth to meet campaign goals through meetings, emails, web-conferencing and telephone. Quantitative and qualitative research and marketing analysis before and after new events and product. Processing, tracking and reporting grant payments Accounting, grant-making, CRM software.
EDUCATION
Bachelor of Science – Business – -Graduated -UPHOX
MBA – Sports Management – – Graduated - USW
AFFILITIONS AND MEMBERSHIPS
The Morehouse College Parents Association – Atlanta, GA -Volunteer Fundraiser
The Potter's House of Denver, Aurora, CO - Hospitality Ministry
Cornerstone Baptist Church, Fayetteville, GA - Women Ministry, Golfing
Harvest Rain Church, Fairburn, GA - Event Consultant
Nationwide Western Saddle Club Associations (NWSCA), Peachtree, GA- Corporate Relations Manager -Volunteer
