18+ years of experience in increasing efficiency and revenue, problem-solving, t Resume

Skills:

Microsoft Office Suite, Google Suite, PowerPoint, Monsoon, IBS Shipping Software, Observant, detailed, insightful, problem-solver, creative, cooperative, and adaptable to change.

Work:

Open Books ?Chicago, IL ?Operations Manager ?-
? Increased overall operations efficiency and revenue by %
? Managed and trained rotating volunteer staff of + people as well as regular staff of five ? Created, cultivated and managed an adult book grant program to boost grant numbers
and create awareness of Open Books
? Coordinated with and actively ?assisted other departments to achieve goals
? ?Built rapport with contacts from USPS, recycling company, shipping software and listing software, as well as high-profile donors to ensure continued flow of donations and operations ? ?Managed bookstore, needed repairs, customer complaints, PTO, event staffing, online systems, overall logistics of warehouse
? Successfully negotiated terms with bulk buyers and tv shows to provide books for sets
? C?reated templates for shipping, receiving, scanning, listing and adjusted as needed

ComPsych Corp. C? hicago, IL ?International Network Recruitment Manager, ?-
? Augmented an international network of mental health, legal and financial professionals, adding + persons in + countries in three years.
? Organized and maintained quarterly stipends, managed int’l network contract negotiations, consistently exceeded expectations for development and target reimbursement goals

Thresholds C? hicago, IL ?Mental Health Professional ? -
? Supervised eight adults in home setting, motivated and assisted residents in completing daily tasks and performance goals
? Consistently exceeded billing goals for house to retain funding through fee-for-service plan
? Developed forum to increase self-advocacy and self-awareness through Recovery, Art Medication Education, and Women’s Issues groups
? Created board to prevent medication errors, which was later implemented in all residential facilities and listed as a “Best Practice”
? Trained other staff on new billing and communication programs within agency

Education: ?Bachelor of Arts in English Literature, Houghton College