Customer Service Resume
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Resume:
Desiree LeFlore
Objective
To develop a long term career with a professional organization through the use of my communications training, dedication, and professionalism.
Work Experience
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TRX Training/Fitness Anywhere
Customer Service Representative
Work directly with logistics and freight to ensure that all orders are shipped out correctly.
Responded to customer inquiries regarding orders, billing inquiries, returns, and technical problem notifications via phone, chat, email and Netsuite.
Assisted in navigating website helping customers to better utilize our features.
Effectively analyzed information and performed detailed in-depth research to provide quick and accurate decisions for resolution.
Administrative duties including scanning, printing and arranging files, invoices and purchase orders.
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Inland Empire Job Corps
Career Transitions Specialist
Assisted in quality placement efforts for all assigned students.
Acted as a liaison with Center placement staff to place students prior to separation.
Established personal contact with prospective area employers to expand job development efforts for employment opportunities.
Arranged for job interviews for students.
Assists students with transitional services, i.e., housing, transportation, etc.
Provided continuous follow-up with all separated students.
Performed other duties as assigned.
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j Global Communications, Inc.
Technical Customer Service Representative
Responsible for answering customers’ technical calls efficiently, accurately and in a professional manner using excellent customer service skills.
Responsible for contacting customers regarding customer service issues specifically with a view to retaining customers or checking for potential fraud
Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.
Maintain client work schedule and service level requirements.
Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
Report accurately on calls inbound and outbound, record calls and call details on company systems
Other duties as assigned.
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Southern California Edison
Customer Specialist II (Lead Pool)
Answer escalated calls and create effective solutions that meet the needs of the customer and the company
Extensive customer service interaction with ability to work effectively with a variety of personality styles
Negotiate and problem solve with internal and external customers
Customer Service Representative II
Answered an average of calls per day
Process customer payments and deposits
Received phone calls from customers in order to research, analyze and reconcile inquiries and transactions
Negotiating credit arrangements
Provided excellent customer service during disaster and outage situations
Punctual and reliable in attendance for scheduled shifts
Used computer programs to resolve customer issues and answer customer inquiries, such as reconciling payments and accounts, and processing and scheduling customer requests
Handled sensitive or difficult customer issues
Participated in special projects and coordinating activities, such as scheduling and interacting with cash management
Performed other duties and responsibilities as assigned.
Dispatcher
Assisted Field Service Representatives with order organization utilizing the Advantex Wireless System and the Customer Service System, including but not limited to Disconnect at Pole orders, Meter Sets, and Reconnection Orders
Supported our outsourcing call center GC Services by processing orders they are unable to complete
Completed Automated Turn off, Streetlight, and Brochure Requests issued via the Voice Response System
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Bloomingdale’s
Sales Associate
Greeting all walk-in customers promptly and delivering "friendly and attentive service"
Developing and maintaining my own clientele including phone contact, letters, and phone calls
Remained current and knowledgeable on register systems and procedures
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Opportunities Industrialization Center, Inc.
Public Relations Intern
Promoted the center’s Annual Community Banquet
Wrote commercial scripts and public service announcements
Developed advertisements for classes and jobs offered at the center
Liaison between Center and guest speakers and vendors for the banquet
Headed public relations committee responsible for community outreach
General office responsibilities including filing, faxing, answering phones and data entry
Education
[ ] Grambling State University Grambling , Louisiana
Software
Microsoft Office, CSS, CIS, Advantex, SAP, PL, SalesForce, NetSuite
