Motivated Development/Advancement/Fundraising/Research Professional Resume
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Resume:
EXECUTIVE SUMMARY:
A compassionate and dedicated Trust Manager with over years of experience managing the general circulation operations of a local public library while serving diverse constituents. A respected leader who values the power of active listening in order to provide optimal value to internal and external stakeholders. Additional skills and areas of expertise include:
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• Relationship Management |
• Resourceful Multi-Tasking |
• Solution-Based Customer Care |
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• Online Research Specialist |
• Creative Pinterest Strategist |
• Proof-Reading & Editing |
PROFESSIONAL EXPERIENCE:
CIRCULATION SERVICES MANAGER, July – May
Clarendon Hills Public Library, Clarendon Hills, Illinois
- Managed the day-to-day operations of the Circulation Desk, which included the checking-in and out of over , books, periodicals and media items, monitoring and collecting fees and fines, while maintaining the library’s inventory management system
- Built solid relationships with a vast array of children, youth and elderly populations, including a variety of community-based organizations and non-profits, such as: Salt Creek Quilters Guild, Family Farm Fest at Church of the Holy Nativity, People’s Resource Center, Humanitarian Service Project and The Clarendon Hills Historical Society
- Provided leadership and take initiative to solve frequently lost book variety complaints and discrepancies, by relying upon deep knowledge of the library system and potential gaps
- Leveraged strength in social media to build, design and execute a full Pinterest Board, promoting seasonal activities and events, and increasing the reputation of the library
- Applied discretion and leadership in the supervision and delegation of tasks to one part-time employee and a diverse group of six volunteers
- Displayed strong organizational skills by applying best practices in the management of expiration dates on all periodicals and library cards
- Ran daily reports to identify, locate and pull more than two dozen items off the shelf to guarantee availability, utilizing the SWAN system, a consortium of Chicagoland area libraries
- Arranged, scheduled and set-up reservations for conference room usage, proxied exams for over students enrolled in The Real Estate Institute, and overseeing the registration of voters during election years
FUNDRAISING/DEVELOPMENT ASSISTANT, May -January
Society of the Little Flower, Darien, Illinois
- Managed Circle of Roses monthly giving program
- Used -key Kills to count donations and other monies
- Data Entry from mailed donor appeals
- Entered new Automatic Recurring Billing accounts using Authorize.net and Paypal.com
- Maintained Donor Masterlist using Microsoft Excel
- Answered donor phone inquiries using mail, phone, and email
- Developed -page manual for Circle of Roses software training
- Trained back-up employee on Circle of Roses procedure
- Edited monthly Circle of Roses email newsletter using MadMimi software
- Edited public responses on forms using AmericanEagle software
- Responded to donor inquiries and requests on Facebook in a timely manner
CLASSIFIED SALES REPRESENTATIVE, June – June
Wednesday Journal, Inc., Oak Park, Illinois
- Create a strong pipeline of business leads for the weekly newspaper to sell ads in the following Chicago areas: Austin area of Chicago, Chicago Loop, Oak Park, River Forest, Forest Park, Brookfield, Riverside and North Riverside
- Built a client base by consistently conducting research and favorably calling upon prior classified clients in service oriented industries, such as handymen, painters, concrete masons, local businesses and garage sale
- Researched more than prospective companies, developed contact strategies and employed persuasive sales language to generate new business on an ongoing -week cycle
- Utilized marketing and sales phone scripts to call upon local businesses with no prior affiliation to gain new business for the Wednesday Journal, converting at a % sales rate
- Developed meaningful relationships through a detailed discovery, leveraging inbound strategies to close deals on a tight publication schedule
- Exercised a great measure of copy editing and proofreading for submitted ads, checking for accuracy, punctuation and spelling
EDUCATION
Master of Library and Information Science
Dominican University
River Forest, IL
Bachelor of Arts, Sociology
Elmhurst College
Elmhurst, IL
SKILLS AND TRAINING
Millennium Circulation
SirsiDynix Workflows
LEADERSHIP
Manager Developer, Woodridge Jaycees, Month, November – Present
Secretary, Woodridge Jaycees, August – December
Secretary, Brookfield Jaycees, January – March
