Experienced Administrative Assistant Resume
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Resume:
ELIZABETH CANDACE ORR
SKILLS AND BACKGROUND
? Dedicated administrative professional with over years of experience.
? Ability to work independently while maintaining a varied and fluctuating workload.
? Advances cooperative, professional, and supportive relationships with colleagues and outside
departments.
? Experience addressing student, customer and internal staff concerns in a sensitive and
respectful manner to ensure issues are resolved promptly.
? Detail-oriented with strong organizational skills and an aptitude for problem solving.
? Proficiency in MS Office, Adobe Acrobat, and Adobe Suite.
? Driven to continuously seek ways to increase effectiveness and efficiency of departmental
operations.
PROFESSIONAL EXPERIENCE
Student and Alumni Services Administrative Assistant II - Enrollment Services
UCLA Extension, –
? Handling a multi-line telephone system while also helping customers and department staff
in-person.
? Maintaining confidential employee files for enrollment requests both in electronic and hard
copy form.
? Facilitating recharge and billing enrollments for companies and departments within UCLA
Extension and throughout the campus.
? Supervising part-time staff in absence of manager to keep them informed of policies, new
department practices, and to delegate daily activities.
? Directing students to the appropriate office for further assistance: Advisory Service,
Financial Aid, Program Departments, International Student Office,and other offices.
? Supporting the Registration Coordinator by creating PowerPoint presentations, distributing
memos, and information forms in preparation for Student and Alumni Service meetings.
? Reviewing enrollment applications and verifying accuracy of information submitted for payment
while ensuring appropriate documentation is maintained at all times.
? Completing special assignments and projects along with everyday office dutie
Special Assignments
Website Mailboxes
? Overseeing the main public mailboxes by troubleshooting customer login issues and responding
through email and by phone to various inquiries submitted through the UCLA Extension website. Often
responding to over emails daily.
? Created file system within Outlook for email communications from UCLA Extension website.
? Maintaining and verifying accuracy of Excel database of eligible graduates and courses, and
assisting with free course enrollments for UCLA graduates by email.
Refund Coordinator Support
? Providing backup assistance to the Refund Coordinator in reviewing, responding, and processing
refund requests submitted by students and internal staff (web, phone, and in---person).
? Advising students on methods of obtaining refunds on textbooks and parking, and determining
the appropriateness of waiving any non--refundable restriction.
? Reviewing transaction histories, researching claims of lost refund checks, directing stop
payments, preparing and forwarding refund decision letters.
? Explaining refund policy and informing students of eligibility and correct procedure to
petition for exception.
Budget & Financial Services Administrative Assistant II - Cashier’s Office
UCLA Extension, –
? Provided information, direction and policy interpretation to students regarding enrollment,
grading, parking permits, returned checks, health insurance, visa counseling, and more.
? Enrolled students in UCLA Extension courses by mail and in person via ECARS.
? Applied wire payments to appropriate sundry debtor invoices and/or student accounts.
? Resolved and researched issues with duplicate charges and declined student payments.
? Assisted in training, supervision, and direction of new and temporary employees.
? Served as backup for the preparation of the daily bankdeposit.
? Entered scholarship payments into Student Accounts.
Special Assignments
American Language Center
? Reviewed and processed email enrollments received in the ALC enrollment mailbox.
? Provided backup information to facilitate creation of agentbillings.
? Assisted international students with enrollment and course payments.
? Trained co---workers to process special enrollments based on agreed upon procedures between
the Cashier’s Office and the American Language Center.
Pathway Program
? Processed promissory notes, applications, and invoice payments for rent and tuition from
special needs students and their parents.
? Addressed concerns of parents and students and directed them to the proper resources.
? Collaborated with Budget and Financial Services to set up payment plans.
? Acted as a liaison for questions and concerns about payment guidelines for Pathway's yearly
program.
Budget & Financial Services Assistant I - Cashier's Office
UCLA Extension, -
? Updated student records and enrollments, requests for transcripts, parking permits, and
payments.
? Assisted students in person with enrollments andpayments.
? Verified and resolved enrollment and payment issues by contacting students and departments.
? Supported Cashier Assistant II with ALC enrollments and rejected credit card payments.
AWARDS & RECOGNITION
Exceptional Service Award - , , , , , & UCLA Extension
EDUCATION
University of California, Los Angeles ~ Bachelor's degree in Art History,
UCLA Extension ~ Design Communication & Photography
Mt. San Antonio College ~ Design, Photography, Art & General Education,
