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Customer Service

Posted on: 2017-10-24

     Lennette M. Goodman                                                                        

[email protected] · 848-459-1260 (C)

Education and Credentials

 

Bachelor of Business Admin. w/Legal Studies (2014-2017/121.5 credits)

STRAYER UNIVERSITY, Willingboro, NJ

 

Associate of Applied Science in Paralegal Studies (2012-2014)

Kaplan University Online

Certificate in Paralegal Studies

Fairleigh Dickinson University, Eatontown, NJ

                                      

Professional Experience

 

Special counsel, florham park, NJ, 7/2013-9/2013

temporary paralegal

Asbestos document review

 

State of New Jersey, office of attorney ethics, Trenton, NJ, 2009-2012

Judiciary Clerk 3

Maintain and update Central Attorney Management System (CAMS). Input, research, review, verify, and prepare attorney and court data, forms and Internet submissions. Answer and resolve attorney concerns. Substitute for receptionist as needed. Advise callers on grievance procedures and attorney disciplinary histories.

  • Earned rapid progression from temporary to permanent position due to exceptional performance.

 

State of New Jersey, Superior Court, Trenton, NJ, 3/2009-7/2009

Clerical Assistant - Foreclosure Processing Services

Docketed pleadings, recorded court orders, and reviewed / approved default judgment requests surrounding foreclosure proceedings.

  • Reduced need for paperwork by devising and implementing an innovative spreadsheet tool.
  • Developed data entry procedures for departmental training use.
  • Promoted to full-time Judiciary Clerk position on the basis of exceptional work and dedication.

          

State of New Jersey, Municipal Court,  Trenton, NJ,      7/2008 – 3/2009

Paralegal Intern

Conducted legal research on traffic and criminal statutes and regulations.

  • Prepared 2008 Mandatory Minimum Penalty Schedule for judicial use.
  • Promoted from unpaid to paid Intern within one months’ time on the basis of exceptional performance and dedication.

 

 

Robert Jones, Esq / Ostrowitz & Ostrowitz, Esqs, Eatontown & Manalapan, NJ, Winter/Spring 2008

Paralegal Intern

Summarized transcripts and performed other legal support functions for bankruptcy and personal injury attorneys.

 

Cannon Cochran Management Services, Neptune, NJ, 2001-2007

General Liability Representative

Applied technical and interpersonal skills to evaluate and investigate cases. Analyzed data to effect targeted loss ratio. Conferred with legal counsel regarding pending litigation and drafted legal documents.

  • Advised and adjusted reserves in compliance with corporate policies.

 

Humana Healthcare, Louisville, KY, 2000-2001

Billing & Enrollment Representative

Handled and resolved Medicare customer service and billing concerns.

  • Played key role in design of policyholder letter templates.

 

CNA Insurance / Liberty Mutual Insurance Group, Monmouth Junction & Somerset, NJ, 1998-2000

Automobile Insurance Adjuster

Investigated and settled cases.

  • Suggested and adjusted reserves in compliance with corporate policies.
  • Recommended and pursued subrogation and arbitration against responsible parties.
strengths & skills

 

  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Excellent attendance and punctuality record.
  • Strong communications skills, organizational skills, and proven ability to multi-task.