Transportation Security Officer (TSO) Resume

Work Experience

Guardian Dental Insurance/ Premier access , Sacramento , CA

Payment Analyst, DTC Enrollment , Jan – Present

      Address and assist Members and Brokers with questions regarding enrollment, terminations, billing inquiries and financial transactions (primarily e-mail and phone inquiries).

       Keep track and process accounts and incoming payments in compliance with financial policies and procedures.

      Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.

      Respond to phone and e-mail inquiries from internal and external customers in effective, efficient and courteous manner, overall providing outstanding service.

      Identify discrepancies and resolve clients billing issues.

Guardian dental insurance/ Premier ACCESS, Sacramento, CA

Bilingual Customer Service Representative, Mar – Dec

      Responsibilities include taking incoming calls assisting members with benefits, assigning primary care dentist in area, making out bound calls returning voicemail's or emails and offering further assistance. Assist providers with faxing eligibility, co-pay information, information on benefits and eligibility. Provided members with basic knowledge on procedures, basic knowledge on claims and referrals. Notes of every account are taken and saved.

Western Dental Services , Roseville , CA

Receptionist, Nov – Feb

      Duties included checking in patients, completing and inputting the information and contacting the medical insurance carrier , taking payments . Reaching out to customers and translating in Spanish for the dentist and patient care coordinator .

      Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

      Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Randstad Temp Agency / Maximus , Folsom, CA

customer service representative, Aug – Nov

      Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

      Answer applicants' questions about benefits and claim procedures.

Apple One/ Teledirect, Sacramento, CA

Customer Service Representative, Sep – May

      Greeting customers in a timely manner an complete the lead with amazing customer service as if I were to work directly in the clients business for whom we captured the lead, We captured leads for multiple companies who we work for if needed .As well as gather information needed to send a message to clients. I also complete quizzes to educate myself on the upcoming calls of the month.

Slim- ( All Natural Herbs for weight loss ), Sacramento, CA

Kiosk Supervisor / Sales Representative , Aug – Jun

      Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

      Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

      Inventory stock and reorder when inventory drops to a specified level.

      Instruct staff on how to handle difficult and complicated sales.

      Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

      Describe merchandise and explain use, operation, and care of merchandise to customers.

Birreria Bugambilias, Sacramento, CA

Server / Hostess, Aug – Jul

      As an all-around employee I did everything from hosting, serving, and assisting the restaurant manager in all administrative roles for the restaurant.

Education

Natomas High School, Sacramento, CA

High School Diploma, Jun

Additional Skills

      Fast Learner, Bilingual (Spanish) , Excellent Customer Service , Extremely Punctual, Great Office Skills, Great Team/ Solo Worker, Great at Multi-Tasking, Great Experience with Word , Excel, Infinity, PowerPoint, Web, and Basic Computer Programs , Will get every job done professionally and on time. High Achiever and Hard worker