Luisa Headtke Resume
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Resume:
Luisa F. Headtke
SUMMARY OF QUALIFICATIONS
Energetic, results-driven professional with experience in both the real estate and customer service arena. Utilize diverse property sales tactics, including qualification, persuasion, strategy, proposal, and closing. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Expert in taking or entering orders, creating/canceling accounts, and addressing complaints. Comprehensive knowledge of administrative procedures such as word processing, handling files/records, and maintaining databases. Military spouse of years and speaks English/Spanish fluently.
WORK HISTORY
Security Guard Aug to Jan
Department of the Army, Fort Belvoir, VA
- Maintained safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
- Imposed access control, admit personnel, deny entry, and arranged for escorts when appropriate.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles onto Fort Belvoir.
- Conducted vehicle searches and inspections; to include cargo areas, engine compartments, and under all vehicles.
- Maintained and evaluated traffic and pedestrians during emergency and accident situations.
- Certified in combative, baton, -gauge shotgun, mm handgun, first aid, and cardiopulmonary resuscitation (CPR) training.
Real Estate Agent July to Aug
Prudential-Pen Fed, Alexandria, VA
- Relocation specialist for the Fort Belvoir/Alexandria area; helping Military Members and DOD Civilians integrate into the local community.
- Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
- Interviewed clients to determine what kinds of properties they are seeking.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Promoted sales of properties through advertisements, open houses, and participated in multiple listing services.
- Compared a property with similar properties that had recently sold in order to determine its competitive market price.
- Coordinated appointments to show homes to prospective buyers while adhering to their schedules and needs.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Accompanied buyers during visits and inspections of property; advised them on the suitability and value of the homes they are visiting.
- Rent or lease properties on behalf of clients within the terms of the contact.
Security Guard May to Mar
GS Government Solutions, Inc., Fort Belvoir, VA
- Managed operations as Gate Sergeant, duties included maintaining the break schedule, vehicle inspections, and access of authorized personnel.
- Monitored and controlled incoming traffic to prevent unauthorized access and the transportation of prohibited items onto Fort Belvoir.
- Watched for and reported irregularities such as safety hazards and security breaches to ensure security of property and personnel.
- Informed and provided warnings to violators of Fort Belvoir policies and procedures.
- Interviewed witnesses and violators, prepared incident reports, and testified in court when summoned.
- Preformed periodic checks of emergency call boxes, vehicle barrier systems, security equipment, and area spot lights to ensure functionality and a constant state of readiness.
Sales Associate Jun to Apr
Appliance Builders Wholesalers, Ashburn, VA
- Assisted clients, designers, and builders with the purchasing of appliances for their renovations and building projects.
- Marketed Appliance Builders Wholesalers in the Northern Virginia, Maryland and Washington DC areas through client site visits and networking events.
- Visited prospective clients and informed them of special programs and incentives.
- Maintained a record of client payments, shipments, and service calls.
- Organized special showroom training event for designers and builders on new products, features, and services.
- Planned board meetings, luncheons, and special events by preparing a budget, coordinating resources, and allocating funds to ensure event success.
- Scheduled client appointments and showroom viewings; prepared presentation materials of products and current discounted items.
- Contributed to team efforts by accomplishing team monthly goals and provided new sales strategies.
- Provided information by answering questions and requests on products and services that are offered.
Broker Associate Nov to Dec Keller Williams Reality, Colorado Springs, CO
- Studied property listings, interviewed prospective clients, accompanied clients to property site, discussed conditions of sale, and drew up real estate contracts.
- Arranged meetings between buyers and sellers when details of transactions needed to be negotiated.
- Coordinated property closings, oversaw the signing of documents, and the distribution of funds.
- Assisted clients with the purchasing and selling of homes and commercial properties.
- Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
- Educated clients on the current real estate market and answered any questions they had.
- Worked with home inspectors and appraisers to determine any and all actions that needed to be taken prior to closing.
- Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Played integral role in marketing, advertising, sign placement, client interaction, and retention.
Administrative Assistant /Customer Service Apr to May Appliance Builders Wholesalers, Silver Spring, MD
- Handled the coordination of all outgoing mail and parcels; researched best methods of delivery that was the most cost efficient.
- Received incoming mail, logged items into tracking system, and distributed parcels to appropriate sections.
- Accustomed to fast pace offices, able to juggle multiple tasks simultaneously without breaking stride.
- Inventoried and maintained the supply closet; researched, ordered, and recorded workplace supplies and costs.
- Answered telephone and electronic enquiries and forwarded telephone calls and messages to appropriate person.
- Greeted visitors, determined the nature of their business and sent visitors to correct personnel or department.
- Maintained copier supplies, performed user maintenance, and called for warranty services and repairs.
- Performed various duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Assistant Supervisor/Customer Service Jan to Jan Mammoth Golf, Jessup, MD
- Handled customer inquiries, complaints, billing questions, payments, and service requests.
- Calmed angry callers, repaired trust, and located resources for problem resolution by designing the best solution with the customers’ needs in mind.
- Provided product information, company services, and solved difficult customer related issues with Spanish-speaking customers.
- Directed the handling of purchase orders and the workflow of data entries on all Internet orders.
- Maintained and organized purchase orders for day-to-day analysis of Internet orders for evaluation of product and sales trends.
- Interfaced daily to coordinate actions with internal partners in Accounting, Field Services, New Business, Operations, and Consumer Affairs divisions.
Reservation Specialist Aug to Nov Carnival Cruise Lines, Miami, FL
- Direct liaison for Carnival Cruise lines between various travel agencies and tour companies from around the world.
- Handled booking reservations and encouraged package upgrades and services for a better vacation experience.
- Responsible for making new reservations or to verify existing reservations, including the handling of special requests, changes, or additional arrangements.
- Obtained financial information, reviewed it to ensure accuracy in relation to the customers booking and travel agent agreement.
- Accepted and kept records of advanced deposits on reservations and upgrades.
- Adept at client counseling; routinely found money-saving deals on cruise packages.
Customer Service Representative/Tele-Marketer Apr to Jul
AT&T, Miami, FL
- Responsibilities included customer service, answering questions, problem solving, and interfacing with the sales force.
- Worked with new customers to implement AT&T long distance services and plans.
- Contacted businesses or private individuals by telephone in order to solicit sales for goods or services.
- Explained products, services, and prices, and answered customers' questions.
- Obtained customer information such as name, address, and payment method for order input into computer system database.
- Conducted client and market surveys in order to obtain information about potential customers.
- Delivered prepared presentations to describe products and services in order to persuade potential customers to make a purchase.
- Followed up on the customers’ feedback about the company services and offerings, reported finds to supervisor and marketing department.
EDUCATION and TRAINING
Moseley Real Estate School Fairfax, VA
Virginia Real Estate Salesperson Licensing Course / Credit Hours approved by the Virginia Real Estate Board
Jones Real Estate College Colorado Springs, CO
Colorado Real Estate Broker Associate Course / Credit Hours approved by the Colorado Real Estate Commission
Anne Arundel Community College Arnold, MD
Some College Coursework Completed / Major: Paralegal
City College of Fort Lauderdale Ft. Lauderdale, FL
Some College Coursework Completed / Major: Business Administration
CLEARANCE
Holds a DOD Secret Clearance since August .
SKILLS
Property Sales / Marketing Contracts / Leases Negotiation / Mediation
Client Analysis Market Research Adaptable / Flexible
Quick and Eager Learner Dependable Customer Service
Microsoft Word Microsoft Excel Microsoft PowerPoint
