Transportation Security Officer (TSO) Resume
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Resume:
Anthony Owusu
CAREER SUMMARY
A vibrant leader and extraordinary team player with great customer service skills with excellent interpersonal and communication skills, highly skilled with problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Recognized for the ability to lead and learn fast to adapt to changes in the working environment. Relevant skills include:
- Staff Training and Development
- Bank Secrecy Act
- Marketing/Sales Strategies & Product Demonstration
- Productivity and performance gains
- Corporate Governance
- Branch IT support
- Anti-Money Laundering Act
- Account Management
- Back Office Data Entry
- Project Management
- E –Banking management
EMPLOYMENT HISTORY
USAA, Richmond, VA
Member Support Rep. / TeleBanker Sept - date
- Demonstrates appropriate knowledge of all USAA policies and procedures related to the members confidentiality and integrity, including Security and Information Security
- Meets member needs by maintaining appropriate knowledge of all USAA products and services
- Appropriately transfer members to correct departments in need of USAA products and services
- Performs Credit and Debit cards cash limit increase functions, with accurate balancing and reporting, including but not limited to fees reversal, Funds and wire transfer, signature verification, assist to locate nearest financial center, loan payments, cash advances, etc.
- Handles each transaction proficiently, exercising good judgment and seeking approval for any transaction exceeding level of authority.
- Ascertain and verify member funds and helps issue Official checks, Check books and ATM cards
- Assists in reconciling errors on member accounts or discrepancies.
- Meets member expectations in all areas including accounts update and quality service delivery
- Accurately perform all Bank Secrecy Act (BSA) functions related to transaction processing including, but not limited to, Currency Transaction Reporting (CTR), recording monetary instrument purchases, reporting suspicious activity to the Fraud Risk Management Department, and completing all required training.
- Perform other duties assigned by supervisor
Consumer Loan Collector Officer III – Dec - Sept
SunTrust Bank, Inc. – Richmond, VA.
- Contacting installment loan/line customers whose accounts are past due and making arrangements with the customer to bring the account current.
- Negotiating payments, recommending accounts for repossession and legal action
- Inputting data into system, performing skip - tracing functions, and accurately completing any paperwork.
- Act as a Team Leader, coordinating daily workflow and providing on the job training.
- Negotiating the collection of the larger more complex high risk, high balance past due loans.
- Work on specialty teams negotiating reduce payment plans, etc. for customers
- Multi-tasking between monitors in problem solving customer concerns.
- Correspondence between Inbound and Outbound calls.
- Ensures bank collection policies and procedures are followed.
- Represents workgroup on departmental project teams.
NCR – Atlanta, GA
Systems Technician II - Virtual Employee (Richmond Territory) – Feb – Nov
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory—with the goal of keeping our customers completely assured and satisfied.
- Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
- Exhibit manual technical skills on products like large system printers, Peripherals, plotters, enterprise level servers, communications equipment, POS terminals, networking, and item processing sorters like Token-Ring, StarLAN, NetBIOS, X., SQL Servers.
- Provide web-based solutions that integrate with real-world devices such as Programmable Logic Controllers (PLCs), barcode scanners, weigh scales, and industrial printers.
- Build great working relationships among colleagues and customers based on our Customer Service Level Agreements (SLAs).
- Prompt response to issues affecting clients and handling them, or by pulling in the proper associate, team member, or territory manager who can.
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).
- Ensures preventative measures are taken to correct any and all technical problems before they happen.
- Work directly with the customer to analyze, derive, and document solution requirements
- Troubleshooting errors on ATM, Hardware parts replacement and testing.
- Field and manage technical customer issues via phone, chat and email
- Strong multi-tasking skills
- Demonstrated proficiency in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN)
Some projects handled for NCR includes:
- RIC Int’l Airport – TSA self-service kiosk maintenance and update of software and Airline self-service kiosk installation and update of software
- Bank of America - APTRA EDGE . Software installation and network set-up
- CapitalOne - APTRA EDGE software update and patch
- SunTrust Bank – Aptra Edge software update and testing
- Cardtronics – Atm software update and firewall patches
- VA Waste Management – Cisco routers installation and firewall implementation
- CITIBANK – Update of ATM software and firewall patch
- Navy Federal – AIM Multifactor Token and Safe Dongle-key implementation
- Wells Fargo – ATM Software installation and firewall implantation
- Union Bank – ATMS software installation and setup
- Sams Club - Zebra printer’s member installation and firewall update
- Wal-Mart – Self Checkout deployment, installation and firewall update
- VACU - ATM device interface deployment
- On call hour support services
Agricultural Development Bank, Ghana Apr – Dec
Loan Officer /Support Service Officer
Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
- Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.
- Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories with our Bank (Branches) and verifying from other Banks
- Worked in a dynamic office processing loans for Conventional Loans and Seasonal loans, Lines of Credit, Group loans and Overdrafts
- Responsible for Locating and Assessing borrowers assets and liabilities and pre-approve for Credit limit
- Review of guidelines to assure applicants credit profile and desired loan matched the lenders guidelines. Application intake, ordering of appraisal, ordering of verification documents.
- Review of Banks Rate and interest vis a vis interbank borrowing rate
- Review of sales contracts, credit approvals to assure closing and funding of loans is done in a timely manner and within the necessary deadline.
- Review of documents to assure compliance with BOG (Central Bank Of Ghana) and Banks regulations.
- Worked with the Senior Processor and Head Of Credit as contact between Client. Responsible for review and verification of documents such as pay stubs, benefit accounts, etc.
- Responsible for liaising with Client in Bank rate changes and also apply to the loan
- Responsible for monitoring loan repayment period and any issue arising there-of
- Effective usage of Oracle UBS loan calculator to ascertain loan repayment period, years and total portfolio
- Review of guidelines to assure applicants credit profile and desired loan matched the lenders guidelines.
- Main responsibilities were assisting the Project Manager with all office activities including payroll, accounts payable, and accounts receivable.
Agricultural Development Bank, Ghana
Teller / Customer Service Officer Jan – Mar
- Evaluated client identification before providing information on client account
- Maintained knowledge of all customer requirements and provided appropriate responses
- Being prepared to jump on a call and take necessary action recommended
- Ensuring the development of your direct and indirect reports and manage them as you continue to exhibit self-esteem and raise the bar on customer service delivery and talent
- Managing workflow, escalations and effectively delegating across your leadership team
- Help decrease walk-in transfers into accounts-to-accounts transfers and Holder’s
- Volunteered and participated in the issue of Government cashless card in various road shows
- Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
- Assist in other duties assigned by my supervisors
- Processing customers transactions efficiently, effectively and timely
- Customers daily transfers and Tran-flows database were dutifully carried out
- Monthly Assets and liability ledgers accounts were duly reconciled
- ATM Custodian replenishing of Cash and Daily service reconciliation, service debit cards and scheduling of captured cards of customers to their respective Banks
- Assist in Cash-in-Transit schedule and bulk cash transfers
EDUCATIONAL BACKGROUND
BSc. Business Administration – July – Methodist University, Ghana
Professional Development
AWS Solution Architect Certification - Ongoing
Computer Concepts and Literacy - Aug.
Ghana Securities Industries - Member ()
Chartered Institute Of Bankers, Ghana - Member ()
Business Management ()
