Transportation Security Officer Resume
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Resume:
Work Experience
November - March Albuquerque,New Mexico
Molina Healthcare calling center- Member service rep
- respond to incoming calls from members and providers excluding provider claim calls.
- achieve individual performance goals as it relates to call center objectives.
- engage and collaborate with other departments as applicable.
- comply with work place and safety standards.
- accurately record all calls in QNXT as applicable.
- respond to internal and external customers in a timely manner, treating them with respect and courtesy.
- advice callers of outstanding HEDIS services needed.
- assist callers with web portal registration and utilization.
June -october Albuquerque, New Mexico
Mandy's Farm- Direct support staff
- Help individuals with their activities of daily living (ADLs)
- provide transportation to clients
- assist other clients with different needs.
- provide advocacy to clients in different settings.
- assist clients with taking their medications.
- using my bilingual skills I help interpret between clients and staff when needed.
April -June Albuquerque, New Mexico
SITEL - call center rep
- answer phone calls in a timely manner.
- resolve customer complaints.
- answer billing questions.
- sales.
- retention.
July - April Albuquerque, New Mexico
Subway - Assistant manager/ sandwich artist
- in charge of employees.
- provide training to new hires.
- in charge of the inventory.
- in charge of opening and closing the restaurant.
- involved in the interview process of new hires.
- provide great customer services to clients from different ethnic backgrounds.
- used my bilingual skills to provide culturally appropriate services to clients.
December - April Albuquerque, New Mexico
Weinerschnitzel - Cashier
- work fast and efficient in drive thru and counter.
- kept lobby clean at all times.
- help cook prepared foods before shifts.
- help cover shifts when needed.
- used my bilingual skills to provide customer service to spanish speaking customers.
- took orders over the phone.
- answer the phone.
Other Skills
- bilingual fluent in English and Spanish
- Fast learner
- Responsible
- Team player
- Self Starter
Education
High school Diploma from Aztec Homeschooling.
