2017 Resume Resume

Rhea d. Thornton HDI,ITIL,bba,mis

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https://www.linkedin.com/in/rhea-thornton-mis-bba-a-network-hdi-iti-

OBJECTIVE

To obtain a position with a combined technical and business leadership role in an innovative company. Where through complex projects, I can use my hands-on experience with PMI, Agile, SCRUM, technical, and process improvement skills.

EDUCATION

University of Phoenix

M.I.S., Master’s in Information Systems

Langston University

B.B.A., Bachelor of Business Administration in Management Information Systems

Oklahoma State University

A.A.S., Associate of Applied Science in Management

EXPERIENCE

Business Systems Administrator                                                                                               May - Present

Museum of the Bible

• Manages applications, integration's, data quality, business processes related to systems, and is the front-line support to the business.
• Manage, configure, and train users on NetSuite.
• Stay abreast of new developments, upgrades, enhancements and best practices in NetSuite and suggest to leadership how these will benefit the organization.
• Set up policies, procedures, and building technical requirements to support the identification of data issues
• Manages data involved working with multiple business applications across the organization including NetSuite ERP.

Quality Assurance Manager                                                                                                September -May

QualityLogic

• Leads workflow on projects by estimating and meeting project schedules
• Develops test plans and cases, test matrix, scripts, and defect reports
• Generate and review defect reports and submit to both Project Manager and Customer
• Interact with customer’s technical contacts and attend customer meetings
• Act as a technical resource for project scoping and scheduling
• Support and communicate company goals and customer expectations
• Implement and demonstrate support of company standards and policies
• Build and maintain customer relationships
• Assist with interviewing and staff development

IT Business Analyst                                                                                                                             July -August

Chickasaw Nation Enterprises

·         Identifies, analyzes, and documents business requirements for presentation to key stake holders and developers

• Serves as liaison with other areas of IT to implement approved technology strategies and systems ensuring compatibility with existing systems, standards compliance, and consistency with long term business needs, strategies and policies.
• Partner with QA group for assurance testing and reporting for Point of Sales applications.
• Manage Point of Sale related IT projects through the full product life cycle.
• Document detailed descriptions of user needs, program functions, and procedures to develop or modify applications to support the hospitality business.
• Perform analysis of existing hospitality applications to evaluate effectiveness and make recommendations on changes and updates to improve production and workflow.
• Develop, manage, and conduct training sessions for end-users and system support staff of the hospitality applications.
• Implemented a Point of Sale from the ground up
• Key communicator in running SQL scripts, reports, error finding, and data management.
• Implemented EMV technology, credit and debit payment systems, transaction processing systems, smart card technologies.

Helpdesk Analyst                                                                                                              March -July

Chesapeake (Contractor)

·         Answers, prioritizes and resolves incoming requests (via e-mail, telephone, web, and in-person) for end users experiencing problems with computer-related technologies including; hardware and software, printing, application installation, word processing, electronic mail, applications and operating systems.

·         Escalates issues as needed and works with other IT staff to ensure all help desk cases are resolved in a timely, effective and professional manner. 

·         Documents all end users requests/problems using standard procedures and follow-up actions taken to meet end user expectations.

·         Monitor infrastructure applications and notify IT personnel and affected customers of system outages.

Systems Analyst                                                                                                              July -February

Agio (Contractor)

• Maintain and support systems for data warehouse and business intelligence (BI) initiatives, including software, servers, and networks.
• Perform data analysis, testing, debugging, audits, disaster recovery, and problem resolution.
• Research and evaluate technology solutions and present recommendations for improved system operations.
• Create data verification methods and comply with standard system procedures.

Helpdesk Specialist                                                                                                      January -July

L- Communications (Federal Contractor for FAA)

• Provide phone and hands on support to end users at domestic and international locations on a variety of computer related issues
• Performs imaging builds and configuring Windows
• Configure and troubleshoot printer hardware and software
• Document, maintain, analyze, troubleshoot and replace computer hardware and software
• Configure and troubleshoot Lotus Notes Application

Helpdesk Analyst II                                                                                          September – July

Teleflora, Oklahoma City, OK

·         Provide hardware/software support to internal end users

·         Identifies, researches, and resolves technical problems

·         Responds efficiently to calls, emails, and in-person requests for technical support

Skills

Type wpm

,kps

Systems

Server //

Windows

Windows

MAC OSX 

iOS

SQL Server /

Oracle db c

Linux

Point of Sale

Retail Pro

Infogenesis

iSeries

ISO

POS

V Golf

Dove POS

Dove Plus

NetSuite

Project Management Tools:

MS Project

MS Visio

Waterfall

Agile techs

Jira

Confluence

Software

MS Office //

Exchange

Lync

iTunes

Lotus Notes

Microsoft Outlook

Cisco VPN

IMAC tickets

Remedy Action

Web Helpdesk

VMWare

Active Directory

SharePoint

Citrix XenApp

SCSM

SSIS

SSRS

NetSuite

Bronto

Cvent

Better Impact

Shopify

Big Commerce

Hardware

Genius CED device

Handheld scanners

Dell OptiPlex

Dell Precision

Dell Cdn

Lexmark Xde

Xerox Phaser/DT

Networking

Ethernet

Firewalls

 Routing

TCP/IP

Certifications

PMP (in progress)

Computer Applications I

Computer Applications II

CompTIA A+

CompTIA Network+

ITIL

HDI

Languages

HTML/XHTML

Java

JavaScript

SQL

XML/XSL

Visual Basic