customer service Resume
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Resume:
OBJECTIVE: I consider myself to be a self- starter who is a team player that can multitask, and is very detailed orient and, is very organized. I am seeking a position that I can utilized and enhance my computer, and, clerical skills.
EDUCATION:
ECPI UNIVERSITY MAY-PRESENT
UNIVERSITY OF PHOENIX APRIL-
LAKELAND UNIVERSITY AUG-APRIL
ZAMA HIGH SCHOOL DEC-MAY
EXPEREIENCE: NAVY EXCHANGE: CUSTOMER SERVICE SALE CLERK (APRIL-JUNE )
(NAS Lemoore, California)
Duties: Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers in retail store such as tobacco shop, drug store, candy store, or liquor store: Stocks shelves, counters, or tables with merchandise. Sets up advertising displays or arranges merchandise on counters or tables to promote sales. Stamps, marks, or tags price on merchandise. Obtains merchandise requested by customer or receives merchandise selected by customer. Answers customer's questions concerning location, price, and use of merchandise. Totals price and tax on merchandise purchased by customer, using paper and pencil, cash register, or calculator, to determine bill. Accepts payment and makes change. Wraps or bags merchandise for customers. Cleans shelves, counters, or tables. Removes and records amount of cash in register at end of shift. May calculate sales discount to determine price. May keep record of sales, prepare inventory of stock, or order merchandise. May be designated according to product sold or type of store. Takes special orders for authorized merchandise including items from mail order catalog; assists customers in selecting merchandise, preparing required forms, and determining cost and shipping charges. Coordinates with procurement personnel; maintains appropriate files and follow-up, as required. In cases of delayed merchandise, notifies customers of new arrival date and coordinates delivery of merchandise. Upon receipt of merchandise, checks for agreement with original order and, as required, makes necessary computations with regard to shipping charges and markup; notifies customers of merchandise arrival and coordinates delivery. Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP, as required. Provides layaway services which include identifying items to be laid away as well as determining, in accordance with prescribed policies and procedures, the amount of deposit required and schedule of payments. Follows-up with customer on delinquent payments. Cancels layaways, refunds monies and returns merchandise to sales area when payments are not made. Resolves customer complaints and is authorized to make refunds or adjustments for goods returned; checks merchandise for damage or ticket switching. Ensures that sales receipts accompany refund or exchange requests; contacts authorized personnel to return merchandise to sales floor or back-up storage area. As necessary, provides assistance to customers on product warranty and related problems. Takes orders in connection with the repair of items such as electrical appliances and gardening equipment. Maintains log of items sent to designated companies indicating name of individual, serial number of item, date brought in, and other pertinent information. Follows up with companies and notifies customer when repair is made. Maintains inventory stock cards on furniture and/or appliances to reflect the warehouse inventory balance. Posts to appropriate records the number and category of merchandise sold from documentation provided by sales personnel. As required, posts merchandise transfers and reports of goods received to ensure proper inventory balance. Documentation includes transfer of furniture and appliances to various locations of the Exchange. As required, checks merchandise transfers and ensures requested items are boxed and shipped out. Arranges for necessary transportation to branches/locations. Completes merchandise transfers including extending cost and totaling amounts. Maintains appropriate records and logs relating to customer services transactions. Maintains catalogs and price sheets of authorized items in a current status. Operates cash register in accordance with established cash control procedures and is responsible for own cash change fund. May be required to perform such duties as preparing chargebacks, maintaining number controls for documentation required by various exchange departments and requisitioning supplies needed for the store. Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered. Performs other related duties as assigned
COMMISSARY: BAGGER (JAN-JUNE)
(NAF Atsugi, Japan)Baggers who work in commissaries on military installations around the world are self-employed individuals who work under a license agreement with the installation commander, who can suspend or revoke their license at any time if baggers do not conform to the license agreement.
BABYSITTING (DEC-PRESENT)
(NAF Atsugi, Japan)
-Control and care for kids at the employer’s residence Prepare bottles and snacks for infants and children respectively Bathe, dress and groom infants and children Arrange formulas and change diapers Teach basic language and math lessons Organize and take part in leisure activities such as games, crafts, comics, outings and exercise Discipline children in keeping with the methods requested by the parents Maintain a clean and healthy environment inside the home Keep an eye on children’s activities during meals and rest periods, as told by parents Teach children regarding personal cleanliness and social interaction Keep records of everyday activities and health information about each child Take care of the emotional comfort of children Observe children and arrange reports for parents and babysitting agency Carry out light housekeeping duties Perform basic ground-keeping and pet care tasks
Computer skills: Microsoft, Word, Excel, PowerPoint, Photoshop, and Outlook
Certified: Western Union
Reference:
Estrelitta- Main Store Manager
Rachel Lopez- Supervisor
