Quality Improvement Resume
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Resume:
Quality Improvement Coordinator
Focusing on process; working with internal and external stakeholders and setting up system for good performance
Areas of Expertise
Project Management | Quality Improvement | Planning | Control | Execution
Microsoft Word | Excel | Outlook | PowerPoint| Publisher | Tableau
Bilingual Vietnamese and English
Professional Work Experience
Currently assisting with the facilitation of the Quality Program including activities; such as, monitoring, data collection, quality/performance improvement initiatives, reporting, and coordinating/monitoring patient complaints investigation. Administer support and assistance to providers, clinical and administrative staff, and County Health Improvement Organizations (CHIOs) through achieving peak performance by % on the ABCS (Aspirin, BP Control, Cholesterol Control, and Smoking Cessation) of cardiovascular disease risk reduction. This led to Oklahoma primary care practices to implement changes with a focus in optimizing patient care and meeting the new requirements for accurate reimbursement and incentive payments.
- Worked with clinics using EMR: Athena, Office Ally, NextGen, E Clinical Works, Cerner
- Lead the design, measurement, and implementation of actions to improve patient care in practices (Internal Medicine, Family Practice, Federally Qualified Health Centers)
- Collaborated with members of the medical staff and other clinical department staff to focus on workflow and improving EMR documentation for ABCS measures
- Trends were evaluated and compared with benchmark measures using Tableau in MyHealth to reach %
- Served as a resource to staff regarding the quality improvement process by bringing in ABCS resource materials and leaving them in exam rooms and waiting rooms
- Documented activities, recording information such as details about site-visits, meetings, communication, presentations conducted and providers assisted; maintains databases, mailing lists, telephone networks and other information to facilitate effective ongoing communication in Electronic Practice Record – OPHICSHARE Point using DMAIC (Define, Measure, Analyze, Improve and Control)
- Demonstrated problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals using PDSA (Plan, Do, Study, Act)
Community Outreach and Healthcare Reform Navigator Aug. – Mar.
Health Insurance Marketplace / Affordable Care Act
Community Health Connection, Tulsa, OK
Coordinated all events related to Healthcare Reform and Community Health Connection. Act as a liaison between all staff and the stakeholders regarding enrollment, promotions and social media. CHC is a Federally Qualified Health Center serving the uninsured and many with private insurance.
- Lead ACA projects and coordinated Healthcare Reform regulations
- Knowledge of health insurance benefits: PPO & HMO
- Accountable for $, outreach budget for community events annually
- Managed and monitored $, health promotion budget using Excel spreadsheet, overseeing all project costs to ensure that funds are expended in alignment with the budget and eligible uses as outlined in the grants application
- Engaged in community events (Claim Your Coverage-Tulsa Health Department) to increase participation – event committee, teams, and sponsors
- Created opportunities in the diverse community with booth displays and presentations to reach and educate the community about CHC and Health Insurance Marketplace to build enrollment
- Ensured all contractual requirements are met and required reports are prepared and submitted in a timely manner, consistent with CMS, OKPCA and Navigator Grant deadline
Outreach Coordinator Aug. – Aug.
Insure Oklahoma
Oklahoma Health Care Authority (State Medicaid Agency), Oklahoma City, OK
Coordinated, monitored and evaluated options and services to meet an employer or individual’s health care premium needs through communication and resources through the Insure Oklahoma program funded by the state tobacco tax.
- Lead multiple projects and coordinated Insure Oklahoma regulations and changes
- Trained - new staff performing administrative and outreach work
- Identified, screened and assisted + eligible subscribers in enrolling into premium assistance program
- Responsible for increasing awareness and ongoing coordination and evaluation of Insure Oklahoma programs by marketing to internal and external stakeholders. Assisted in design phase of health promotion campaigns based on uninsured population and data. Enrollment had increased %
- Provided readiness counseling, education and support in collaboration with internal members
- Worked collaboratively with the members; documented all service contact and monitors account
- Compiled quarterly outreach data and interpret performance reports to the Federal Government (Centers for Medicare and Medicaid Services) using Excel spreadsheet
- Participated and organized presentations to stakeholders on IO statewide over Employer Sponsored Insurance (ESI) and Individual Plan (IP) audience ranging from -+
- Coordinated group improvement activities such as brown bags, hour CE, marketing letters and working trade shows in the community and plan meetings
- Provided mentoring and education regarding IO programs to all levels of the organization by actively listen, using logic to identify strengths, weakness and solutions; treating stakeholders with respect and dignity
- Prepared $, budgets for area events to include event giveaways and materials needs
- Performed email data marketing by sending out email blast to + insurance agents and employers
Education and Professional Development
- Masters of Business Administration | Oklahoma City University, OKC, OK
- Bachelor of Fine Arts in Graphic Design | Oklahoma State University, Stillwater, OK
- Practice Facilitator Certificate Program | University at Buffalo, The State University of New York
- Lean / Six Sigma White/Yellow Belt | Enrolled September
- University of Oklahoma, Norman, OK
- Lean / Six Sigma Green Belt | Enrolled October
- University of Oklahoma, Norman, OK
