Computer and Network Support Analyst Resume
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Resume:
Objective: To enhance my career with a company where my work ethics and customer service skills can be utilized effectively and efficiently.
Skills/Ablilties: Software/Programs: MS Office , ,& ,Oracle i, SAP, SQL
Agvance .,Incident Monitor, MS Configuration Manager , Active Directory, Internet Explorer
Kodax, Adobe Pro Standard and Professional, Support System
VNC Viewer, VPN, Microsoft Lync
AT&T Connect, Symantec Endpoint Protection
Remote Desktop, Hyena, MS Visio
Microsoft Deployment Server, COGNOS, Citrix, SAP, Heat, MARC, POS
Operating Systems: Windows NT, XP,, , , AS
Hardware: Copier, printers, fax, multi line phones, RF devices, desktops, laptops, tablets, and mobile devices
Job History:
August –present - Porter Leath IT Analyst/Technician
- Analyze system issues to evaluate root cause and design/develop solutions
- Provide preventive maintenance, troubleshooting and root cause analysis
- Research, develop and recommend technical alternatives
- Train staff on existing technology
- Maintain current and accurate inventory in database
- Set Up networks to include running lines and routers/wireless Wi-Fi
- Ability to successfully utilize technical troubleshooting methodologies illustrated by work experience
September – August - U.S. Postal Service Sales and Distribution Clerk/Carrier
- Open post office and distribute mail
- Work as window clerk using POS system
- Run weekly and daily reports using the computer system
- Close post office and accomplish PM duties
- Perform duties as office PC support
- Deliver mail and other mail related items on various routes throughout the city.
- Walk, bend, stoop, climb steps and lift up to lbs. Sort and case mail/packages.
August - August - ATOS/Nike Helpdesk Analyst(contract)
- Provide computer analytical support and customer service along with printer support
- Identify, fix, and resolve hardware and software issues.
- Assist all users on all aspects of the computer and perform other office/admin duties.
- Knowledge of WMS, COGNOS, SAP, CITRIX, AS Windows NT and other warehouse data tools.
March - September - Nike Quality Control Specialist
- Receive in return shipments from various customers, vendors and stores.
- Function as lead for a group of employees whose duties were to process/ repack returns.
- Accomplish paperwork and entered all information/data in the AS system using SAP
- Created and updated WMS with all returned product information.
- Reconcile shipments to fulfill orders by using the WMS computer system.
- Update, change and correct product inventory in the database.
August-March - Helena Chemical Co Helpdesk Analyst II
- Provide computer analytical support and customer service.
- Identify, fix, and resolving hardware and software issues.
- Setup and install PCs, printers and other computer related items on the network.
- Install, test, debug and implement new software and software upgrades.
- Created databases and prepared special reports from a variety of sources.
July -August …Shelby Co. Corrections Officer
- Performed dispatcher duties, accomplish written reports and complete daily logs.
- Provide care and custody of male and female inmates.
- Escort, monitor, and search inmates.
December -March - U.S. Air Force Security Forces
- Performed law enforcement desk dispatcher duties and operator.
- Accomplished daily written reports.
- Provide safety and security of all military and nonmilitary personnel.
- Did base patrol, conduct traffic stops, respond to accidents, incidents, emergencies, alarms etc.
Education/Training/Awards
Univ. of Memphis -- current Bachelor’s Degree/Business Information Systems
Southwest Tenn. Comm. College-- AAS/Unix Programming December
New Horizon Technology Center Internetworking with Microsoft TCP/IP January
Member of Phi Theta Kappa (Honor Society)
