Motivated Quality Analyst Mortgage Resume
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Resume:
Candice K. Kibsgaard
Bedford, Texas
Phone:
PROFESSIONAL SUMMARY
Finance Professional with extensive experience in the Mortgage Industry. Highly organized with the ability to use strategic planning to tackle conflicting priorities and administrative duties. Strong grasp of quality control, deep dive forensic analysis, with an emphasis on detail. Cross-collaborate with both vendors and internal teams to meet departmental goals. Skilled in coaching and training employees. Core competencies include:
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· Compliance · Training/Coaching · Quality Assurance |
· Vendor Management · Production Support · Job Aid development |
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PROFESSIONAL EXPERIENCE
JP MORGAN CHASE, Lewisville, TX -Present
Mortgage Banking Bankruptcy Specialist I
Mortgage Banking Quality Control Analyst
Mortgage Banking Operations Specialist I
- Review and validate pay history, borrower stipulations, court documents, and other internal data. Research payment history for Chapter Agreed Orders.
- Participation as a Quality Control Analyst for loans subject to Payment Change Notification litigation with the Department of Justice.
- Analyze Chapter and plans to determine how Chase will be protected in the Bankruptcy. Reconcile information submitted by the Trustee to the National Data Center, with information in both Pacer and JPMorgan Chase systems. Verify that lender required Payment Change Notifications resulting from post-petition payment changes, were received by Pacer. Verify payment history for submissions of Motion for Relief to proceed with foreclosure, when payment plan efforts are not successful.
- Determine the validity of documents requested for USDA claim submission.
- Complete USDA submission package, including required documentation such as origination documents, invoices, and relocation program offered, while complying with USDA timelines.
- Consistently exceed productivity requirements by %.
FANNIE MAE, Dallas, TX –
Underwriter Support Specialist
Assigned appraisal reviews and tracked file inventory. Performed administrative duties required to facilitate the daily operations of National Underwriting Center Appraisal Review teams.
- Collaborated with Appraiser Team Lead to create Scorecards used to manage speed and accuracy of outsourced Appraisers.
- Drafted uniform job aids for various Appraisal Review Team functions. Monitored continuing education requirements for each internal Appraiser. Developed a SharePoint site used to publish both job aids, and continuing education tracking.
- Recommended and implemented process changes that both increased the detail and reduced the time required to generate Vendor production reporting.
FIRST AMERICAN CORPORATION, Westlake, TX - Sr. Compliance Analyst
Monitored photos and reports submitted by property preservation vendors. Analyzed work completed by field agents, and provided continuous feedback required to properly manage each vendor. Approved vendor pricing, and monitored vendor performance against deadlines:
- Reviewed Property Preservation payment requests with a demonstrated adherence to departmental policy to prioritize the reduction of loss to the company.
- Composed job aids for consistent training of new personnel on the Property Preservation team.
WELLS FARGO HOME MTG., Des Moines, IA -
Title Processor III
Researched compliance issues for accuracy on HUD Demand Letters. Tracked title packages received. Submitted Deeds to applicable Recorder’s Office, additionally, submitted Reverse Mortgage Claims to HUD. .
- Located and verified data utilizing multiple systems and records significantly reducing response time to under the day HUD Demand Letters regulation; contributing to avoidance of government offsets.
- Overhauled a severely backlogged title package response system. Implemented written process structure to reduce future delays. Collaborated in the automation of departmental processes and work functions.
DAVID J. STERN, P.A., Plantation, FL -
Bankruptcy Paralegal
Prepared Bankruptcy documents including but not limited to Proof of Claim, Motion for Relief, Notice of Default, and Dismissal. Observed statutory deadlines to maintain compliance with Bankruptcy Law.
CITIFINANCIAL MORTGAGE, Coppell, TX -
Bankruptcy/Foreclosure Specialist
Managed caseloads to comply with Foreclosure Law and Bankruptcy Law
EDUCATION
B.S. in Psychology – Iowa State University
Technical Skills: MS Word, Excel, Access, Sharepoint, FHA Connections, Lexis-Nexis, Pacer, AACER, Loansphere, Vendorscape, MSP Lenstar, FNMA Condo Project Manager, FNMA Quality Assurance, FNMA Investor Reporting System, FNMA Credit Loss Management System
Professional Development Training
ADA Functional, Anti-Trust and Competition Law, Change Ready Leader, Complaints Overview,
Cyber-Security Awareness, FACT Act - ID Theft Prevention, Fair Housing Act (FHA)
Fair Lending for Mortgage Lending, Fraud Prevention & Awareness, Preventing Workplace Harassment
Privacy Awareness, Real Estate Settlement Procedures Act (RESPA)
AWARDS
Chase Key Award Recipient - nd Quarter of
VOLUNTEER ACTIVITY
Culture Fair Volunteer, Dallas Habitat for Humanity, Reading Buddies
SERVE Steering Committee and Checkpoint Committee member
