Experienced Professional Resume
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Resume:
Objective
To acquire a position that will allow me to utilize my people skills as well as the practical theoretical business and accounting skills
Experiences
- Prudential Iselin, NJ
Financial Analyst /Command
- Transfer of Assets/IRA/K/B/Retirements
- Processing incoming and outgoing requests, approvals and denials
- Communicating with FP’s to process the clients request at a timely fashion
- Dish Network Roseland, NJ
Accounts Manager/Broadband Specialist
- Handled large percentage of inbound calls in a prompt professional manner, obtaining all information for resolution of transaction
- Educating customers with product knowledge, explaining features and benefits
- Consultative selling ( including up-selling)
- Performing troubleshooting techniques
- Magellan HealthCare Parsippany, NJ
Member Advocate
- Handled large percentage of inbound calls in a prompt and professional manner, obtaining all information for resolution of transaction
- Educating customers about insurance benefits/co-pays and deductibles
- Providing provider lists to customers as per request while thoroughly noting every interaction
- Processing insurance claims with insurance company-Horizon Blue Cross and BlueShield
- Comcast Cable Union, NJ
Customer Account Executive
- Handled large percentage of inbound calls in a prompt professional manner, obtaining all information for resolution of transaction
- Answered questions regarding billing/adjustments and proration’s, products and features
- Consultative selling ( including up-selling)
- Performed customer retention/recovery activities
-Present Strayer University Online Courses
Fluent in speaking English and Creole (French)
References available upon request
