Angelina L Huang Resume
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Resume:
Angelina L. Huang
Cedar ST #E, Alhambra, CA T: E:
CAREER OBJECTIVE
+ years of experience in customer services and airline airport operations. Career goal is acquiring
a position where my excellent interpersonal, communication, analytical, team-work, and problem
solving skills could assess an organization achieve their goals.
PROFESSIONAL EXPERIENCE
CHINA EASTERN ARILINES, LOS ANGELES, CA
CUSTOMER SERVICE DUTY MANAGER, APR ’ - PRESENT
? Supervise and oversee operations of over + employees
? Assure safety, quality of customer service, and on-time performance of station
? Coordinate and accomplished hiring and interview of airport employees
? Training new hires
? CRO – Conflict Resolution Officer for China Eastern Airlines at LAX
? Verify daily station sales income
? Responsible for local and federal government monthly and quarterly reports
? Control of operations with handling companies to assure smooth daily operations
? Accomplished network, computer, and software set up for current station’s office
? In contact with headquarters in USA and in Shanghai for emergency or irregular operation
situations
? Assure high level priority customer are satisfied with our services
? VIP escorts
PACIFIC AVIATION, LOS ANGELES, CA
PASSENGER SERVICE AGENT, MAR ’- MAR ’
? Customer service agent for China Eastern Airlines & Cathay Pacific Airways
? Departure duties included, check-in, boarding, reassuring passengers legal and valid travel
documentation
? Arrival duties included escorting VIPs, translating and interpreting for non-English speakers
? Enforce safety and security while duties are being executed
? Lounge services – greeting priority passengers and assisting in cases where needed
? Teamwork – + people
HALLMARK AVIATION SERVICES
PASSENGER SERVICE AGENT, LOS ANGELES, CA
? Departure duties included, check-in, boarding, reassuring passengers legal and valid travel
documentation
? Arrival duties included escorting VIPs, translating and interpreting for non-English speakers
? Enforce safety and security while duties are being executed
? Lounge services – greeting priority passengers and assisting in cases where needed
LOW COST & FUN TRAFFIC SCHOOL, MONTEREY PARK, CA
EDITOR, MAY ’ – MAR ’
? Coordinate traffic school legal issues: permits and programs
? Translation of legal documents – traffic school books, pamphlets, and ENG/CHI – ENG/SPA
? Cash handling and credit/debit transactions
? Transmitted the completion of traffic school paperwork to the court.
? Notify customers of their clearance of traffic violations
EDUCATION
CALIFORNIA STATE UNIVERSITY – LOS ANGELES, CA SEPT ’ – DEC ’
B.S. INTERNATIONAL BUSINESS
B.S. AVIATION ADMINISTRATION
EVANS HIGH SCHOOL – EVANS, GA
ACADEMIC/PROFESSIONAL ACHIEVEMENTS
HIGH PERFORMANCE PROFESSIONAL SKILL – ECOMMERCE MARKETING PLAN
? Researched accomplished on hair studio and beauty industry.
? Created an e-commerce marketing plan
? Worked on break-even point analysis, budget schedules, and balance sheet
statement forecasts
? Accomplished leadership training
SBA – MARKETING CONSULTANT HAIRCUT ETCETERA, PICO RIVERA, CA
? Analyzed data and market trend for the business
? Suggested different ways of promoting and strategies to increase sales
? Created a marketing portfolio for Haircut Etcetera along with its budget analysis and
break-even analysis.
LANGUAGE SKILLS
? CHINESE/MANDARIN – WRITE, SPEAK, READ [FLUENT]
? CHINESE/CANTONESE – SPEAK, READ [FLUENT]
? SPANISH – WRITE, SPEAK, READ [FLUENT]
COMPUTER SKILLS
? MicrosoftOffice/Word/Excel/Power Point/Access/Outlook/Publisher/SharePoint
? QuickBooks – Basic sales inventory knowledge
? PDF – EDITOR/CREATING
? AIR CARRIER REVERSATION SYSTEM – TRAVELSKY/ETERM/DCS
PROFESSIONAL SKILLS
Through + years of airport, airline, and customer service experience, I have learned a lot more
about myself. Through the years, I developed and increased in level of expertise these professional
skills such as multicultural awareness, adaptability and flexibility, greater work ethic, growth of selfconfidence, learning pace and willingness to learn. I believe that my skills can assist in achieving a
greater goal of any success driven organization.
