Customer Service Resume
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Resume:
OBJECTIVE:
To obtain a long-term position in the Customer/Professional Services Field; that will afford me opportunities to learn, grow and become an effective worker as well as team member.
QUALIFICATIONS:
- Excellent communication/customer service skills; +yrs Experience
- Proficient in Windows Software: Excel, PowerPoint, Word Perfect
- Proficient in handling large cash amounts, IE $,+
- Type WPM
- Able to work in large/diverse groups
- First Aid Certified (CPR)
WORK EXPERIENCE:
Customer Service Rep
/-/ Groupon Chicago,IL
- Take inbound calls from customers inquiring about tracking a package, making orders, or calling for a refund.
- Able to assist customers with any questions about their account as needed.
CSR
/-/ Alta Staff Chicago,IL
- Make outbound and take inbound calls to sign Medicaid recipients up for health plans through the State of Illinois.
Recruiter
/-/ PeopleScout Chicago,IL
- Interview candidates for jobs over the phone for companies such as Delta, AT&T, Waste Management, Asurion, etc.
- Also make outbound jobs to candidates about their candidate profile.
Receptionist
/ – / Harris Construction Chicago, IL
- Acted as receptionist; answered routine inquiries: Requisitions, took detailed messages, typed letters, forms, regulations and records.
- Sorted and delivered incoming mail
- Performed data entry of client information
- Scheduled client appointments
- Answered and directed over incoming calls daily
- Ordered office equipment as needed
CERTIFICATIONS:
- Certified by Kennedy King Community College as Cardiopulmonary Resuscitation (CPR) (Current)
SKILLS:
- Excellent at problem solving
- Ability to conform to rules and structure
- Ability to learn with advance training
- Ability to work under pressure and meet deadlines
- Ability to multi task and prioritize
- Leadership/Team building skills
- Sense of responsibility and attitude for dealing graciously with the public
- Telephone operations skills
