Transportation Security Officer TSO Resume
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PROFESSIONAL SUMMARY
I was a surveillance operator who monitored casino activities to detect theft, cheating and suspicious activities. I was specifically in charge of protecting Casino and the Casino properties and assests.
SKILLS
Monitoring the performance of myself, my fellow team members, or organizations to make proper improvements or take corrective actions. Critical thinking-using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and/or approaches to problems. Using the correct judgement and decision making to make sure the correct decision is made, active learning and listening giving my full attention to what others are saying, taking time to understand the points being made. Instructing others how to do something. Negotiating problems that may surface. Persuading others to change their minds or behavior if needed.
WORK EXPERIENCE
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Potawatomi Hotel and Casino
Milwaukee, Wisconsin
Surveillance Operator
• Act as oversight or security agents for management or customers.
• Monitor establishment activities to ensure adherence to all state gaming
regulations and company policies and procedures.
• Observe casino or casino hotel operations for irregular activities such as
cheating or theft by employees or patrons, using audio and video
equipment and one-way mirrors.
• Report all violations and suspicious behaviors to supervisors, verbally or
in writing.
• Supervise or train surveillance observers.
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Potawatomi Hotel and Casino
Milwaukee, Wisconsin
Security Line Officer
• Answer alarms and investigate disturbances.
• Answer telephone calls to take messages, answer questions, and provide
information during non-business hours or when switchboard is closed.
• Call police or fire departments in cases of emergency, such as fire or
presence of unauthorized persons.
• Circulate among visitors, patrons, or employees to preserve order and
protect property.
• Escort or drive motor vehicle to transport individuals to specified
locations or to provide personal protection.
• Inspect and adjust security systems, equipment, or machinery to ensure
operational use and to detect evidence of tampering.
• Monitor and authorize entrance and departure of employees, visitors,
and other persons to guard against theft and maintain security of premises.
• Operate detecting devices to screen individuals and prevent passage of
prohibited articles into restricted areas.
• Patrol industrial or commercial premises to prevent and detect signs of
intrusion and ensure security of doors, windows, and gates.
• Warn persons of rule infractions or violations, and apprehend or evict
violators from premises, using force when necessary.
• Write reports of daily activities and irregularities, such as equipment or
property damage, theft, presence of unauthorized persons, or unusual
occurrences.
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Potawatomi Hotel and Casino
Milwaukee, Wisconsin
Utility Steward
• Clean garbage cans with water or steam.
• Clean or prepare various foods for cooking or serving.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly
condition.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Receive and store supplies.
• Sort and remove trash, placing it in designated pickup areas.
• Stock supplies, such as food or utensils, in serving stations, cupboards,
refrigerators, or salad bars.
• Sweep or scrub floors.
• Transfer supplies or equipment between storage and work areas, by
hand or using hand trucks.
• Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by
hand.
CERTIFICATIONS, LICENSES, AWARDS
First aid certified, CPR certified, leadership training, employee of the month award, self
defense qualified, verbal judo qualified
EDUCATION
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South University Online
Criminal Studies and Legal Studies
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Blackwell Job Corps
Education
Basic Electrician
Leadership training
