Anne's Resume Resume
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Resume:
WORK EXPERIENCE
Self-Employed
Country Brothers, LLC - February to present
Richton, MS
Primary in-charge of our small family business. Manage and maintain all aspects of the business. Duties include and are not limited to securing proper business license/ permit ensuring they are always up to date, banking, insurance, inventory management, budgeting and financial management.
Management Trainee - Rooms Division/ Front Desk Operation
Hilton Philadelphia - July to July
Philadelphia, PA
More in-depth experiencwe of the day to day land base hotel operation and routine based on an upscale American standard hotel quality. Exposure is not limited to the daily operations at the front desk. Responsibilities include a wide range of customer service techniques for several different departments within the hotel including room reservation and billing.
Assistant Front Office Manager
Norwegian Cruise Line - Worldwide - September to January
Main duties are the same as the Front Office Manager. Responsible for embarkation and disembarkation process. Proper completion of all entry papers and ship clearances for each port of call, including the processing and clearing of guests with Immigration and Customs and Border Protection. Oversees the front desk operation that includes handling of guests matters ensuring guest satisfaction.
Group Services Coordinator
Norwegian Cruise Line - Worldwide - December to August
Directly responsible for all group bookings arranged through our Sales and Passenger Courtesy Department. Schedule and coordinate these groups onboard while acting as the Event Coordinator in-charge of special functions like hosting of parties, cocktails, luncheons, VIPs, weddings, etc.
Executive Secretary to the Hotel Director
Norwegian Cruise Line - Worldwide - September to March
Reports directly to the Hotel Director. Assists in the day-to-day activities and ship operation. Facilitate/ performs all administrative duties of the Hotel Director such as minutes of management meetings and reports; letters to guests and inter-office memos.
Front Desk Receptionist
Norwegian Cruise Line - Worldwide - July to August
Customer Service Representative. Have direct interaction with guests onboard and perform some administrative tasks. Greet guests, answer guest inquiries and provide information about ports of call and ship as a whole. In-charge of check-in and check-out.
EDUCATION
Bachelor of Science and Commerce, Major in Business Management
St Paul University - Manila
June to March
