Resume2017 Resume

Service Desk Analyst

January to Present

- Monitor network, server, application and business transaction via HP Business Service Management (BSM).  
- Create tickets via Remedy to support help desk activities related to account administration, password/reset/unlock.  
- Provide customer problem resolution and troubleshooting of the customer's hosted application suite. 
- Monitor and put systems in place to ensure Service Level Agreements. 
- Provide daily interaction with the customer's user community via email or verbal communication to provide resolution of service related issues. 
Ability to collaborate with a variety of personality, skillsets and improve the quality of IT processes, services and products. 
- Successfully perform job duties in accordance with defined procedures with limited supervision. 
- Ability to work off-hours as needed and able to Multi-task.

NOC Technician

August to November

- Network Operations Center (NOC) is responsible for x monitoring the nationwide T-Mobile fixed and wireless network.  
- Capture lessons learned on network outages and develop solutions to improve process, tools and performance to reduce repeatable outages.  
- Surveillance and troubleshooting of our cutting-edge voice and data technologies to provide national visibility of network outages for CORE, RAN, VAS, DATA & IP services, paying particular attention to self-inflicted outages.  
- Perform systems monitoring for all of T-mobile Inc network of all their  
switchgear, generators, UPS, PDU, Chillers, RTU CRAC, Chilled Water systems. 
- Respond to both internal and external work requests within a timely manner delivering a high level of support.  
- Perform and execute necessary rounds such as Security and/or Facilities rounds throughout the Data Center and around the property as directed to insure the integrity of the site. 
- Provide oversight of contractors and service providers in the Data Center as appropriate.  
- Conduct daily inspections of all Data Center infrastructure equipment.  
- Ensure Computerized Maintenance Management System data accuracy.  
- Monitoring Building Management Systems and other automated tools and applications to ensure operational efficiency.

Lead Data Center Technician (Avon Products)

August to September

- Installation and Removal of IT equipment. 
- Physical power down of equipment. 
- Install and remove cabinets and racks in the data center. 
- Perform activities to ground cabinets according to standard processes. 
- Dispose of all packing material and waste appropriately.

Autosys Batch Operator (Consultant)

November to June

Responsibilities 
- Perform batch monitoring on multiple open system platforms including but not limited to UNIX, Window, Linux  
-Execute callout / paging per Run books  
-Execute job abend / job failure recovery per Run books  
-Execute daily/weekly/monthly tasks per checklist  
-Experience with batch monitoring CA Autosys WCC v.. (CA WA AE)  
-Demonstrate ability to respond quickly and effectively to issues, requests, phone calls  
-Execute batch throughput to meet SLAs (Service Level Agreements)  
-Ability to analyze problems and select proper corrective action 
-Ability to multi-task  
-Good written and oral communication skills

Mainframe Operator (Consultant)

July to November

Mainframe/Computer Operator: 
- Monitor batch and run scheduled task per request. 
- Monitored the firm infrastructure via the Application manager and reported 
any abnormalities to System admin, application or DBA’s. 
- Responded to open issues relevant to my job and/or created incident tickets via BMC TrackIt application.  
- Printed reports on Impact printers.  
- Reset users password on the mainframe and report any job abends. -- - - Provided turnover for incoming shift.

Help Desk Analyst / Operations(Consultant)

April to October

- Help Desk Analyst - Provides support to branches of the NY Public Library system and associate.  
- Applications currently used include MS Active Directory, Sierra v. .._, Bomgar v. .., Networker v. 
- Use MS Office , ServiceNow (incident ticketing application).  
- Reset password via Active directory using Lotus Notes email and Lync Chat. 
- Responsible for monitoring, escalating, reporting any infrastructure server issue to nd level support.  
- Conducting Datacenter checks on HVAC, UPS, Generators, PDU, Chillers and AC units are normal.

Computer Operator/Monitoring Analyst

December to February

• Monitoring systems health and integrety of Global Distributed Unix and Wintel server via BMC Impact Explorer. 
• Conduct systems backup and restores on IBM AS i-series platform. 
• Restoring libraries and object on AS restores. 
• Backing up indixes via Legato Tape Management system. 
• Confirming EMC Legato Networker backups complete successfully during assigned shift. 
• Monitoring Autosys v. batch via WebConsole and executing events. 
• Conducting walkthrough making sure wintel, linux, Aix, and blade servers are operational and HVACs, UPS, and other equipment are operational. 
• Recycling CICS regions and conducting weekly soft IPL maintenance on the mainframe. 
• Provide real-time and near real-time response to technical support groups and Management regarding server, application and network outages. 
• Provide turnover for shifts and made sure that data is accurate and outstanding issues documented. 
• Tracking incidents via Remedy ticketing System, Lotus Notes email and Lync Chat. 
• A great team player and able to multi-task. 
 
Software - IBM MVS and z/OS Mainframe Software, IOF, TSO, ZEKE Scheduling, Infopac, 
AS/, EMC Networker v .., EMC Avamar ver .., BMC Impact Explorer ver ., JAWS Workload Analytics ver .., Qwikscan, Windows XP, Windows , Windows , Lotus Notes,Sametime, BMC Remedy Mid Tier ver ., MS Office including latest versions: MS Word , MS Excel , MS Powerpoint , MS Outlook, MS Lync, VPN