Continuous Improvement Professional Resume
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Professional Summary
A professional with more than years of result-oriented experience in improving business efficiencies within the Product Management, Supply Chain, Customer Support and Talent Management function. Known for my ability to incorporate a “Continuous Improvement” approach on all daily tasks, with a unique ability to integrate analytical thinking with creativity. Maintain a consistent & proven track record of successfully employing best business practices that streamline processes, reduce operating costs whilst increasing performance. Special talent for seamlessly handling complex accounts and/or systems with eagerness and determination. A self-starter with proof of excelling with minimal to no direction, while producing high-level results working collaboratively or alone.
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Certification &Systems Knowledge
Lean Six Sigma/DFSS Green Belt, iCIMS (Talent Management), EDW (Enterprise Data Warehouse), MS SQL Server (BI), RIDW (Insight), MS Access, TalentMap (OD&L Software) SAP-APO, SAP R/ ECC, BW SAP Portal, SAP BW, Cloud ERP system, Sharepoint,Vantiv, Siebel, Samson, Sales Force, VeriSign , Excel (Advance) Microsoft Suits (Expert)
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Professional Experience
Ryder Systems Inc.
/ – Present Miami, FL
Talent Management and Talent Acquisition Analytics
- Provide insight on recruiting, retaining and developing exceptional talent through qualitative analytics
- Help develop the metrics use to measure employee performance, the rating scores, and parameters
- Design and build business intelligence reports, scorecards and dashboards
- Conduct data retrieval; provide data management and data modeling for the HR function
- Key contributor in developing new learning programs and evaluated the efficiency of current programs
- Continuous collaboration with cross-functional partners including HRIS to implement and maintain Talent Management systems and to automate Human Resource processes whenever possible
- Developed strategies to implement and achieve career goals
- Provide decision making support with predictive modeling by utilizing decision analysis tools and techniques to model potential outcomes of alternatives, and perform economic feasibility analysis for alternatives being considered
- Utilize quantitative methodologies to model business problems and develop recommendations for improvements
Coca-Cola Refreshments
/ – / Alpharetta, GA
Product Management Analyst
- Streamlined processes and drove problem resolution by utilizing Lean thinking, logic and data analysis to create alternative solutions when needed.
- Forecast sales for daily business for every category considering seasonality, market trends, and competitive promotions.
- Plan the flow of inventory into the DC to optimize product freshness while working with DC teams to best utilize labor and capacity.
- Ensured successful order fulfillment by collaborating with Planning teams and Distribution Centers to resolve day-to-day issues as well complex situations.
- Hosted weekly demand calls and scheduled workshops as-needed to drive performance improvements and advocate bottler interests.
- Facilitated SAP training, ensured system readiness, and closely monitored initial orders to ensure complete process execution.
- Instrumental in new product launches and Ads inventory forecasting.
Clorox Sales Company
/- / Alpharetta, GA
Vendor Management Inventory Analyst-Buyer
- Won the global capacity award for a seamless execution by driving the cost saving initiative of co-shipping with other vendors
- Was an integral member of a team, which included Procurement, Sales Managers and Distribution to facilitate incremental unit sales
- Performed customer demand forecasting for regular turn items in the customer’s replenishment system &#;MRP&#; and SAP APO
- Performed demand forecasting for merchandising vehicles (mod pallets, value packs, shippers)
- Demonstrated proper supply planning by ensuring product is allocated from sourcing location to shipping location within the appropriate time line
Customer Support Account Manager /Supply Chain
- Lead and successfully managed the Direct Store Delivery program (DSD).
- Trained and supervised employees on the processes and guidelines of DSD orders.
- Successfully managed the second largest account for Clorox; Target, as well as smaller account such as CVS, PetSmart, and Ace Hardware.
- Effectively used Six Sigma methodologies to drive process improvements, which lead to streamlining of processes, reduced processing time, and aligning program guidelines.
- Was a key contributor in the internal Process Mapping Project of the Direct Store Delivery process and planning; the result was a complete redesign of the process and the program eligibility, which was a major cost savings for the company.
- Enabled customer support excellence through partnership with the Buyers, DC Operations and Transportation to ensure an on-time shipment.
- Successfully managed the relationship between Clorox and the customer by providing exceptional customer support, swift order processing execution, demonstrating in-depth product knowledge, maintaining data integrity, and ensuring continual vendor compliance.
- Initiated and monitored workflows to maintain data accuracy for customers, vendor UPCs, and product pricing.
Citrix Systems
/ – / Fort Lauderdale, FL
Operations and Supply Chain Management -Order Management
- Executed and fulfilled a hundred percent of my weekly assigned cases via the SalesForce system to the Order Services leadership and the Finance team before weekly deadline.
- Effectively managed the relationship between Order Management, Distribution and the Customer to ensure orders are processed per Citrix guidelines and Product Management approved procedures.
- Diligently created customer accounts in the SAP system, and then closely monitored their sales portfolio to include all promotions in our CRM system, for ensuring that all data across systems align and opportunities to increase sales are not missed.
- Built trusting collaborative relationships with Customers, Brokers and Sales.
- Proactively seek improvements opportunities to drive efficient company results.
T-Mobile
/ – / Fort Lauderdale, FL
Customer Service –Team Lead
- Supervised between to Customer Service Representatives in the contact center.
- Trained and developed new employees through side-by side shadowing and coaching.
- Monitored incoming calls for quality assurance.
- Fostered employee engagement by encouraging social gatherings amongst the team, for building trust and professional connections.
- Proactively seek improvements opportunities, both within the team and the call center for increasing efficient business results.
Education
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University of Maryland MBA
Masters of Business Administration
American Intercontinental University
Bachelors in Business Administration BA
Occupational Skills
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Data mining, Predictive modeling, Forecasting, Inventory Management, Demand Planning, Sourcing, Supply Chain Services, Replenishment Strategies, Process Improvement Analysis, Workforce Analysis, Talent Management, Metrics Development, Data Analysis, Supply Management, Leadership, Customer Service, Employee Mentoring, Customer Experience Quality
