Senior Manager with 15 years proven leadership and change management skills work Resume
Education___________________________________________________________________
Master of Business Administration (MBA) August
Hult International Business School | San Francisco, California
Bachelor of Science in Psychology (BSc) July
Coventry University | England
Experience__________________________________________________________________
BUPeriod —United States
Director of Business Development
Pro-bono business development director with start-up company focused in the feminine hygiene market. Leading people operations, growing the company through selection of people with the right skills, experience and cultural fit. Developing relationships with potential partners and supporting CEO in strategic direction before pitching for seed money in .
Hampshire AND isle of wight TRUST —Winchester, England
Internal Consultant (reporting to Chief Operating Officer) –
Led a change management program transitioning a government company from public to private sector and integrating new business model. Delivered major transformation projects on time and budget, managed teams of – and served cross-functional teams.
- Applied ‘Lean’ process improvement tools to redesign critical processes to complex legal issues.
- Achieved compliance to contractual obligations resulting in % reduction in financial penalties.
- Embedded data driven decision-making and organizational processes that resulted in continuous improvement.
- Evaluated projects using Key Performance Indicators to provide real time data and track issues.
- Presented analysis of performance metrics, qualitative and quantitative, with recommendations to senior executive management and contributed to organizational strategic decision-making.
- Increased organizational effectiveness by supporting alignment between senior executives and staff.
- Instrumental in influencing staff by embedding communication strategy and transparency in processes.
- Quantified research trends to design and deliver a training event for staff to adhere to new legislation.
- Successfully led significant projects with external agencies through institutional contract negotiation, goal alignment, mapping service delivery activities to design and consolidate workstream against operating model.
Senior Manager —Southampton, England –
Project lead for staff development and risk management
Transformed an under-performing team, reduced days average sick leave into days per person within months. Restructured and cross-trained a staff of to provide quality service in a high profile public agency. Promoted a team focused, knowledge sharing culture based on innovation and continuous improvement.
- Led negotiations with partners to secure sustainable models, sharing best practice to successfully scale impact.
- Grew partnerships by % through cultivating relationships with institutional private and public agencies.
- Increased team performance by quality assuring operational delivery to weekly service users including compliance to complex health and safety regulations.
- Completed Training Needs Analysis and managed activities involved in preparation and design, delivered training program to staff and evaluation, reported a % increase in positive feedback from service users.
- Managed local complaints and successfully addressed concerns preventing escalation.
- Utilized Human Resource policies and reflective supervision to improve individual staff performance.
- Provided coaching and mentoring to resolve staff conflict and embedded system thinking at all levels.
- Developed and implemented a communications strategy for remote workers increasing team morale.
- Designed new tools and methods for onboarding new employees and service users.
- Created policies safeguarding sharing of confidential information and compliance to national standards.
Quality Assurance Manager —Portsmouth, England –
Supervised staff delivering accredited cognitive-behavioral programs in government agency, managing multiple programs and site locations. Responsible for ensuring compliance to program criteria and performance metrics.
- Designed and implemented a process to assess motivation of service users, improving attrition rate by %.
- Led internal audits securing the highest rating by external assessors annually.
- Authorized critical decisions on diversity, risk and suitability, formulating plans with staff to manage the situation.
- As a certified national trainer led countrywide events to assess new facilitators.
- Specialized in delivering materials on group facilitation, diversity and motivational techniques to support change.
- Sourced training following identification of gaps in staff knowledge.
- Coached staff using a range of techniques and methods accommodating diverse learning styles.
Program Facilitator —Southampton, England –
Facilitated accredited cognitive-behavioral programs to groups of adult service users as part of risk management plan. Managed challenging group dynamics and effectively met diverse needs of individuals.
- Exceeded successful completion target by % in consecutive years.
- Evaluated and disseminated latest research trends on working with diversity and engagement techniques.
- Delivered training to educate staff and partners on cognitive-behavioral change programs.
Additional Information_________________________________________________________
Certifications: Prince Project Management, Mental Health First Aid Trainer, Group facilitation practitioner.
