Administrative Executive Resume
Work Experience:
Taxpayer Advocate Service
Woodward, Suite
Detroit, MI United States
/ – Present
Salary: $,. USD Per Year
Hours per week:
Case Advocate
Duties, Accomplishments and Related Skills:
Case Advocate duties:
- Maintain and monitor customer caseload and inventory
• Contact with wide range of taxpayers via telephone, letter, and in-person appointments
• Research various TAS and IRS systems including IDRS, AMS, SERP, ICS, CEAS, CABIC, and TAMIS
• Perform complex case research and analysis
• Provide clear explanation of tax laws, regulations and procedures to taxpayers
• Explain specific tax inquiries
• Verify compliance with tax laws
• Interview techniques to promote tax compliance
• Provide the best solutions to resolve taxpayer issues
• Create and compose letters
• Complete and input credit transfers
• Complete, input and monitor manual refund releases
• Input and complete payment tracers
• Levy determinations and releases
• Lien determinations and releases
• Inventory case processing
• Gather and analyze financial information for payment options
• Create and input installment agreements
Creator and programmer for Detroit TAS Quickpads:
• Responsible for updating programming for Quickpads
• Responsible for creating new programs for Quickpads
• Responsible for uploading data and programs for Quickpads for new employees
• Responsible for training employees on the use of Quickpads programs
Supervisor: Karen Parshall ()
Okay to contact this Supervisor: Yes
INTERNAL REVENUE SERVICE
Michigan Avenue
Detroit, MI United States
/ - /
Salary: ,. USD Per Year
Hours per week:
Collection Representative
Duties, Accomplishments and Related Skills:
Contact Representative duties:
• Research IDRS, AMS, ACSWeb, SERP, and the IRS Processing codes manual
• Perform case research and analysis
• Verify compliance with tax laws
• Verify and update levy sources
• Complete and input credit transfers
• Input and complete payment tracers
• Explain specific tax inquiries
• Levy determinations and issuance
• Lien determinations and issuance
• Interview techniques to promote tax compliance
• Inventory case processing
• Contact with wide range of taxpayers
• Gather and analyze financial information for payment options
• Create and input installment agreements
Leader of the Detroit ACS Quickpad Team
• Responsible for updating programming for Quickpads
• Responsible for creating new programs for Quickpads
• Responsible for uploading data and programs for Quickpads for new employees
• Responsible for training employees on the use of Quickpads programs
IAT Coordinator and SME for ACS Detroit
• Responsible for testing all IAT programs with IDRS and ACS
• Responsible for reporting test results via conference calls and Microsoft Live net meetings
- Responsible for uploading data and programs for IAT systems for new employees
• Responsible for training employees on how to use IAT systems
Windows Testing Coordinator for ACS Detroit
• Responsible for testing all Quickpad programs with Windows
• Responsible for testing all HotSpot programs with Windows
• Responsible for reporting test results via conference calls and Microsoft Live net meetings
Supervisor: Robin Young ()
Okay to contact this Supervisor: Yes
Supreme Gear Company
NA, United States
/ - /
Salary: ,. USD Per Year
Hours per week:
Procurement Administrator
Duties, Accomplishments and Related Skills:
- Answered incoming calls on multi-line switchboard
• Created request for quotes to multiple suppliers
• Pulled prints for supplier quoting or manufacturing
• Negotiated prices with suppliers
• Created supplier purchase orders
• Ordered office and janitorial supplies
• Maintained supplier information and contacts
• Tracked and expedited shipments
• Handled all supplier purchase order acknowledgements
• Evaluated delivery performance
• Monitored and managed perpetual inventory
• Created part numbers and bills of materials
• Processed customer purchase orders
• Responded to customer requests for quotes and orders
Supervisor: Peter Osadczuk ()
Okay to contact this Supervisor: Yes
Education:
East Detroit High School Eastpointe, MI United States
High School or equivalent /
Major: Business
Relevant Coursework, Licenses and Certifications:
Typing, shorthand, general business courses
Macomb Community College Warren, MI United States
Some College Coursework Completed
Major: Business Management
Relevant Coursework, Licenses and Certifications:
Courses in Microsoft Office, Outlook, Excel, and Word programs
