Derek OTool Resume
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Objective
Obtain a role where I can effectively utilize my expertise in customer relations as well as my skill in sales to apply uncompromising levels of service.
work EXPERIENCE
Group Sales Coordinator September – Present
The Ritz-Carlton, Laguna Niguel Dana Point, California
Support
- Assistant to three () Managers who produced $ million dollars in revenue in (% of entire team’s production) and two of which have the highest goals in the company.
- Creating customized contractual clauses to the satisfaction of both hotel’s and individual client needs within the booking contract.
- Currently working on a Manager Training Program created by the Director of Sales.
- Able to persuasively create proposals on behalf of my direct managers.
- Orchestrate client site visits with potential future programs and accounts.
- Anytime I have the opportunity I attend Daily Business Review Meetings. Acquired essential education on systemically approaches to the management of complex inquiries.
- Attained and benchmarked practices from a tenured Group Sales team of managers through attending several weekly Group Sales Meetings.
- Meet with several managers to discuss and train on the different aspects and styles of solicitation calls.
- Consistently build rapport with past and existing clients to strengthen future business opportunities.
- Constantly volunteer for extracurricular events (Yappy Hour, Tree Lighting, Diamond Ball, etc.) held at the Hotel to showcase my ability to be a valuable team member.
Front Desk Agent May – August
The Ritz-Carlton, Laguna Niguel Dana Point, California
- Learning Coach - Responsible for the orientation and development of all front desk new hires and new SOPs.
- In , recorded $, in sales at the front desk.
- In , recorded almost $, in sales at the front desk.
- Recorded several % - % scores for BSA and Gallup Audits.
- Provided first person resolution by handling guest’s questions, complaints, and developed advanced problem solving abilities.
Account Management Internship October – May
Charles Schwab New York, New York
- Directed development plans while attending senior manager meetings to learn about specific marketing strategies for each individual client.
- Cold called competitors’ past clients in order to shift future market share.
- Maintained a superior level of communication and coordination between senior managers and potential business partners in order to maximize profits. .
Resort Sales Manager April – August
Panguitch Lake Resort Panguitch, Utah
- Optimizing staff development /performance by training and supervising the sales team.
- Responsible for providing resort tours to potential clients.
- Built relationships with key decision makers and match customers with the right solutions for their needs.
- Cold Calling & Telephone Sales performed daily in order to acquire potential business.
Awards
- Employee of the Quarter Nominee (Q )
EDUCATION
University of Arizona, Bachelor’s Degree – Business Management Tucson, AZ
August –December
