Merchandise Supervisor Resume
EDUCATION Bachelor of Arts in Fashion Management, with a concentration in Merchandising University of the Incarnate Word, San Antonio, Texas Anticipated Graduation: December ; Attended . years EXPERIENCE
/-present Merchandise Supervisor, JCPenny San Antonio, TX • Plan and execute sales events and company sales-building programs. • Support omnichannel initiatives by driving in store processes (Findmore, Buy Online Pick-up in store, jcp.com, etc.) • Review relevant results and business trends to quickly identify and address areas of opportunity • Drive sales by setting and communicating goals related to sales, cross-selling, gift cards, credit acquisition and productivity for associates. • Share customer feedback consistently and coach on how to improve and put the customer first. • Actively listen to customer issues in a calm and agreeable manner to resolve problems. • Drive restock by walking the floor and stockroom and work appropriate reports to identify replenishment opportunities.
/-/ Assistant Manager, Guess Retail Store San Antonio, TX • Meet profitability for store sales, payroll, shrink and conversion. • Maintain visual standards by keeping sales floor current with most recent product in order to coincide with floor set, sell down, and remerchandising options. • Use HRSS training to input new associates into our system and actively participate in associates learning opportunities by using our training program. • Provide ongoing feedback to the associates and coaching on product knowledge, selling skills and visual merchandising • Coach our associates on LP scenarios and recovery statements. • Help the store manager from time to time in scheduling accordingly and staying in line with payroll.
/- / Assistant Manager, Guess Accessory Store San Antonio, TX • Report to store manager about sales and profitability • Making sure we keep in line with our payroll hours and dollars that are given • Responsible for overseeing the customer experience of the store • Developing our staff by making sure that they are fully trained per company guidelines • Lead by example on the sales floor (calling clients, three pair rule, greeting etc.) • Provide ongoing feedback to the associates and coaching on product knowledge, selling skills and visual merchandising • Maintain visual merchandising standards, promotions and cleanliness of the store • Meet or exceed expectations for the store sales, payroll percentage, shrink and conversion • Being able to multi task and handle difficult situations with customers; treating everyone with integrity and respect • Execute all company policy and procedures
/-/ Visual Merchandising Team- Accessory Specialist, Forever San Antonio, TX • Enhance store presentations using Plan-o-grams/directives • Replenish stock and merchandise by specifications to maintain a selling environment • Visual/fixture presentation • Strategize key items, promotional cadence and markdowns • Coordinate accessories/clothes and jewelry • Assisted in the store opening for the new Vision Forever at North Star Mall
/-/ Michael Kors Specialist, Dillard’s, Inc. San Antonio, TX • Established store environment by merchandising and organizing stock • Creatively fashioned various types of store displays using plan-o-grams • Worked closely with the Michael Kors merchandiser to review our trends and numbers • Sustained a daily quota of approximately $,-$, • Aided managers by performing higher duties, including formulating schedules and planning promotional events. • Coordinated the pieces for models at a store fashion show
/-/ Sales Floor Associate, Payless Shoe Source San Antonio, TX • Performed a -step process to ensure positive customer service • Increased store image by handling and merchandising stock • Motivated co-workers to meet team quota • Processed shipments by preparing merchandise for sale • Efficiently followed store opening and closing procedures • Utilized store technology for price changes and inventory inquiries
HONORS & Scholarships- University of the Incarnate Word ACTIVITIES Distinguished Scholar Award, San Antonio Education Partnership Scholarship, Kennedy Foundation Scholarship, Southwest High School Band Scholarship Alpha Sigma Alpha- Fundraising Chair (raised $,), Ritual Chairman, Vice President of Public Relations and Recruitment (recruited members) Student Ambassador- Events Co-Chair; Summer Orientation Leader; Fashion Society; Representative for the Interactive Media and Design Society
SKILLS AND ADDITIONAL KNOWLEDGE • Able to work in a fast-paced multi-tasking, hands on environment • Excellent interpersonal and customer service skills • Ability to perform as a team member • Organized and detail oriented • Computer: Microsoft Word, Excel, PowerPoint • Bilingual: English/Spanish (Read, Speak)
