strong and motivated Resume

Posted on: 2016-09-21

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EXPERIENCE

Liberty Tax Service Inc., Brooklyn, NY

Office supervisor, / - Present

Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
Review financial records such as income statements and documentation of expenditures and interview clients for thorough picture of financial situation
Maintain quality service by enforcing quality and customer service standards
Assist clients with IRS tax audits and implemented RAL and ERC services for individual clients
Calculate and invoice for form preparation fees
Assign duties to employees, thoroughly explaining how duties are to be done
Effectively communicate expectations and manage employee performance
Manage a staff of - individuals
Maintains a % customer retention rate
Maintain relationships with local community businesses and community members

FOOD FIRST DOMESTIC, Brooklyn, NY

Lead Inspector /-/

Americore/ TaskForce, Brooklyn, New York

Security Guard, /-/

Monitored all exit doors and completed nightly floor rounds
Registered outside individuals, using log sheets, upon arrival and departure to maintain accurate records of building traffic flow
Communicated with tenants and responded to fire alarms and other emergencies

AMERICARE CSS, Brooklyn, NY

Records Clerk/ Auditor, /- /

Ensured figures, postings, and documents were properly coded and accurate
Maintained patients charts for Department of Health audits
Verified records/ transactions and corrected errors or recorded notations to be made
Completed phone calls to customers or clients for insurance verification
Utilized computer software to input nursing and physical therapy notes

JPMORGAN CHASE, Jersey City, NJ

Clerk, /- /

COMPUTER SKILLS