Enthusiastic Human Resources, Customer Support, Administrative Manager Resume
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Resume:
/ - /, Moving and Packing Specialist (Part-time), Quality Services Moving, Lorton VA
Managed loading/unloading furniture and customer’s personal items. Ensured belongings were wrapped, packed, and boxed appropriately to secure items during shipment. Disassembled/ reassembled furniture and equipment. Scheduled and conducted pre in-home inventory inspection; ensured accurate packing/shipping materials on hand for the scheduled move. Provided quality customer service to all customers; represented the company as a consummate, competent professional.
/ - /, Inventory Specialist (Part-time), WIS International, Woodbridge, VA
Conducted inventory for various retail businesses; determined quantity of items on hand or in the warehouse. Provided effective and efficient accountability of all inventoried items. Supplied company’s supply chain with accurate inventory count; ensured retailer was well stocked, or inventory enroute to the store/warehouse. Enabled retailers to track supplies, create reports, and itemize merchandise.
/ - /, Retail Associate (Part-time), ULTA Beauty, Fairfax, VA
Responsible for receiving merchandise, loading/unloading and unpacking inventory. Stocked shelves, replenished inventory, replaced missing or damaged items. Assisted customers with placing orders, answered customers’ questions, and resolved issues. Installed planograms and constructed displays to exhibit store inventory. Answered all customer’s questions, and ensured they were informed of new products or services.
/ - /, Access Control Specialist (Part-time), ManTech International Corporation, Falls Church, VA
Performed guard duty, patrol duties, and unarmed security for various clients, and special events. Provided physical security services ensuring facility was secure, and patrons safe. Provided visitor escort services for official guests/visitors. Ensured visitors displayed proper credentials to enable access to facility, venue, or event.
/ - /, Military Human Resources Manager, Defense Logistics Agency, Fort Belvoir, VA
Oversaw personnel support to a population of over military personnel. Administered multiple programs to include assignments, retirements/separations, fitness and leave. Directed and executed the joint officer management program. Diagnosed and resolved technical problems; identified and escalated issues requiring immediate attention. Tracked and routed customer requests and corresponding documentation for coordination and review. Provided technical guidance and assistance; redirected problems to appropriate source. Implemented customer relationship procedures and formulated Human Resources policies. Organized and coordinated all Air Force personnel actions for the Defense Logistics Agency; executed all duties expeditiously and without error. Presented and executed presentation briefings to civilian and military personnel. Researched customer inquiries and concerns utilizing mandated resources and guidance. Accountable for over assignment requisitions; all completed flawlessly with zero discrepancies. Communicated and facilitated over training sessions. Managed assignments comprised of conventional problems that required the application of established methods. Consistently reviewed and restructured position descriptions; assured information accurately reflected job vacancy. Advertised job vacancies through appropriate military channels; ensured qualified applicants hired in an expeditious manner. Initiated, developed, and administered various training materials from PowerPoint presentations and Excel spreadsheets, to the Agency Personnel Liaison Field Agency representatives; training materials greatly increased member's Air Force knowledge level.
/ – /, Quality Assurance Manager, McGuire Air Force Base, NJ
Managed five military and five civilian personnel. Conducted investigations of customer complaints and deficiency reports and devised resolutions. Identified inadequacies in the quality control system and monitored quality control procedures. Examined technical data to identify criteria affecting product or service quality. Reviewed and evaluated products, services, and procedures through periodic audit and surveillance inspections. Addressed and resolved complex issues and problems. Established corrective actions and coordinated follow-up checks to avert a recurrence. Prepared quality surveillance reports and maintained files using knowledge of functional work areas. Analyzed and evaluated employee performance and determined if performance complied with standards; increased performance efficiencies and effectiveness from % to % within two months. Evaluated valid workload changes and broadened requirements originating from changes in procedures or operations. Ensured data accuracy and integrity of the Military Personnel Data System, Transaction Registers, and the Case Management System. Developed and directed Exercise Evaluation Team Standard Operating Procedures. Facilitated and administered employee assessments and exam preparation tests.
/ - /, Program Manager, McGuire Air Force Base, NJ
Directed a team of fifteen military and two contractors charged with managing installation force requirements, deployment of forces, and monitoring of all Department of Defense operations and activities. Developed plans, policies, and Standard Operating Procedures for daily section operations and management of the self-inspection program. Administered the oversight of the Leave Program, employee manning, and performance appraisals. Interviewed and recruited candidates for over sixty vacant positions; positions filled within four months. Evaluated and coordinated all manning/classification actions, % timely update of data. Collaborated with heads of other Headquarters activities to negotiate, decide on, or coordinate work-related changes affecting subordinate activities. Advised commander on problems involving the relationship of the work of the unit to broader programs, and its impact on the programs. Conducted assessments of employee developmental and training needs. Restructured job requirements for subordinate positions; revised position descriptions to reflect assigned duties and responsibilities.
/ - /, Customer Relations Supervisor, McGuire Air Force Base, NJ
Provided direct supervision to military personnel. Developed Standard Operating Procedures for sanitizing the personnel database. Verified and processed requests for Geneva Convention, Identification, and Common Access Cards. Conducted and certified unit level on-the-job training and wartime skills training; researched, developed and implemented on-the-job training program for personnel. Safeguarded over thousand personnel records; zero Privacy Act violations. Formulated the execution of record management policies in accordance with Departmental/Agency guidance. Implemented procedures to maintain, retrieve, protect, and destroy records in compliance with governmental policies. Standardized and implemented continuity books and checklists; increased individual's training proficiency from less than % to over % in three months. Responded to customer’s questions; provided technical expertise following appropriate directives. Identified and resolved complex issues/complaints by working with leaders of organizations on the installation; the number of complaints reduced by %. Recognized recurring problems; instituted solutions and programs to meet the needs and/or resolve the issues. Analyzed studies and evaluated customer service processes; provided feedback on processes efficiency to management.
/ - /, Strength Management Supervisor, McGuire Air Force Base, NJ
Managed eight military personnel and three government civilians. Counseled, verified eligibility, and processed applications for military personnel requiring career decision actions. Administered exceptional assistance to over K active duty, retired, and dependent personnel. Scheduled and conducted out-processing briefs for over , military personnel. Conducted staff assistance visits for over base/tenant units; identified issues for correction to higher echelons. Administered the successful accomplishment of the Commander's mobilization readiness objectives; ensured deployment teams were prepared for all missions prior to movement. Managed over $K of mobility equipment and supplies; % accountability maintained. Administered the installation's passport program; served as the passport approval official for states. Fulfilled duties as the Unit Emergency Preparedness Liaison, Deployment Control Center Representative, Unit Deployment Manager/Personnel Employment Counselor. Processed and submitted over retraining application requests; zero discrepancies.
/ - /, Senior Training Instructor, Hanscom Air Force Base, MA
Supervised eight newly assigned instructors; instructors qualified six months ahead of schedule. Presented fundamentals, theories, and practical applications for an -hour block on leadership development. Facilitated writing and standardizing Programs of Instruction; enabled instructor proficiency. Researched new warfare equipment and recommended training tasks and objectives necessary to effectively instruct military and civilian students. Updated, revised, and supplemented lesson outlines; revisions raised test scores by %. Developed questions and administered written examinations. Successfully revamped Programs of Instruction. Reviewed manuals, tested maintenance support plans and other training materials; made written recommendations for revisions or improvements. Initiated development of training materials for courses or cluster of courses in assigned subject field, well in advance of actual usage. Developed validity and reliability studies for a broad specialty area or cluster of courses. Coordinated Airman Leadership School graduations, rehearsals, and ticket sales, while managing an operational budget of $k for equipment and supplies.
Education:
University of Phoenix
Bachelor’s Degree, Business Management Present
Community College of the Air Force
Associate of Applied Science, Instructor, Technology, and Military Science
Additional Skills / Training/Certifications:
Air Force Records Management Training certificate; Defense Acquisition University: Fundamentals of Systems Acquisition Management certificate; Airman Leadership Instructor Course; Airman Leadership School graduate; Noncommissioned Officer Academy graduate; Noncommissioned Officer Academy Academic Instructor Course; Manpower Personnel-B/Personnel Support for Contingency Operations Training Course; Total Quality Management Course; Personnel Craftsman Course; Personnel Specialist USAF Course; Consolidated Base Personnel Office Course; Advanced Personnel Data Systems Course
Utilization / Knowledge in Various Microsoft Programs:
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Utilization / Knowledge of the Following Databases:
Military Personnel Data System, Personnel Concept-III System; Assignment Management System; Case Management System; Management On-line Personnel System; Air Force Leave Web; Advanced Distributed Learning Service; Air Force Personnel Accountability and Assessment System; Air Force Automated Records Management System; Virtual Military Personnel Flight System; Learning Management System; Air Force Knowledge online: Internet/Intranet; Secret Internet Protocol Router Network; Base Level Systems Data Management; Air Force Fitness Management System; Air Force Portal
Awards and Honors:
Defense Meritorious Service Medal; Meritorious Service Medal; Air Force Commendation Medal; Air Force Achievement Medal; Army Achievement Medal; Joint Meritorious Unit Award; Outstanding Unit Award with Valor Device; Air Force Good Conduct Medal; National Defense Service Medal; Armed Forces Expeditionary Medal; Southwest Asia Service Medal; Global War on Terrorism Service Medal; Korean Defense Service Medal; Armed Forces Service Medal; Humanitarian Service Medal; Overseas Ribbon-Short; Overseas Ribbon-Long; Longevity Service Award; Noncommissioned Officer Professional Military Education Graduate Ribbon; Training Ribbon; North Atlantic Treaty Organization Medal; Kuwait Liberation Medal Kingdom of Saudi Arabia; Kuwait Liberation Medal Government of Kuwait
Additional Information:
Security Clearance: Yes; active Secret, expires /
U.S. Citizenship: Yes
Willing to relocate: Yes
Veterans Preference: Yes; points
Other Part-time employment:
Caldor Department Store (/ - /); Burns International Security Services (/ - /); Contemporary Services Corporation (/ - /); United Postal Service (/ - /)
