Customer Service/Account Managment Resume

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Posted on: 2016-07-15

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Resume:

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Kimberly Alexander

Temecula CA ò

 

CUSTOMER SERVICEò  Procurement ò Vendor Management

Demand Planning ò Quality Assurance ò Strategic Buying/Budgeting

 

A highly talented and accomplished operations director decreasing operational expenses. Extensive cross-functional expertise in resource management, purchasing, relationship management and the development of integral process improvements. Strategically designs, plans and executes long-term solutions to increase efficiency and bottom-line revenues. Proven ability to develop procedures that result in a decrease in overhead while increasing profits.  Extremely attentive to customer needs, delivering requirements to ensure retention and loyalty. Known for the ability to establish strategic vendor/supplier relationships to develop performance-based, low cost solutions.

 

Selected Highlights

• Developed and implemented key strategies for securing new vending contracts with government entities such as the state of California, county and city agencies as well as colleges and private sector companies
• Met weekly with product manufacturers and wholesalers to acquire the best quality and pricing to ensure all company revenue goals were exceeded
• Coordinated and conducted extensive location inspections and inventory audits to ensure all company standards were met
• Utilized detailed reports to determine proper replenishment, merchandising and inventory levels in established locations
• Extensively analyzed various financial reports to determine profitability and opportunities to increase revenue

 

Core Competencies

§  Supplier Selection/Integration	§  Inventory Management	§  Strategic Planning
§  Supply Costs/Shrinkage Control	§  Complex Problem Solving	§  Procurement Contracts
§  Forecasting & Cost/Benefit Analysis	§  Multi-Tasking/Prioritization	§  Contract Negotiations

Professional Experience

AVT Inc. ò Corona, CA  ò – Present

Director of Operations

• Provide comprehensive customer service supervision and training along with full service technician training to all employees ensuring the complete understanding of their responsibilities and company policies
• Maintain a detailed calendar in order to schedule critical installations
• Directly oversee all product orders to ensure the best quality products and pricing from vendors
• Develop and implement key strategies for securing new vending contracts with government entities such as the state of California, county and city agencies as well as colleges and private sector companies
• Administer exceptional customer service by actively visiting accounts and clients to maintain good relations to increase account retention
• Meet weekly with product manufacturers and wholesalers to acquire the best quality and pricing to ensure all company revenue goals are exceeded
• Deliver excellent customer service by coordinating installations, merchandising and service schedules for new and existing accounts
• Coordinate and conduct extensive location inspections and inventory audits to ensure all company standards are met
• Utilize detailed reports to determine proper replenishment, merchandising and inventory levels in established locations
• Meticulously review service frequencies to assure maximum retail sales without jeopardizing customer satisfaction; successfully schedule and modify the retail service structure to improve productivity
• Drive strategic employee scheduling to ensure employees receive their requested days off while also guaranteeing sufficient workforce each day for service obligations
• Organize and conduct regular meetings with merchandise service and attendant personnel while fostering open lines of communication with direct reports to ensure optimal business success
• Create and integrate key guidelines for ensuring the proper handling of perishable foods and inventory controls
• Extensively analyze various financial reports to determine profitability and opportunities to increase revenue
• Assure a safe working environment by effectively communicating company safely policies and goals to all employees
• Responsible for handling all collected revenue including the daily counting of revenue, daily entries and depositing money in the appropriate account while also managing all Garda pickups and deposits
• Successfully secure necessary vehicles for service personnel and assure the proper maintenance of fleet vehicles to maximize productivity and efficiency, keeping detailed records for OSHA
• Protect the assets of the company to ensure continuous growth and flawless execution
• Provide the necessary resources to all company leaders ensuring a safe, productive and efficient working environment
• Develop standards of performance (SOPs) to ensure key personnel are working toward established goals

 

Alexes Music ò Corona, CA ò -

Owner/Managing Director

• Established and launched a successful business providing exceptional wholesale services/selling musical instruments to a variety of high-profile clients
• Developed and implemented key marketing strategies to increase business awareness and recognition
• Remained up-to-date on the latest industry trends to offer the appropriate products and increase sales
• Provided excellent customer service to all customers while considering client input for future ideas
• Performed numerous accounting/bookkeeping duties – responsible for creating and managing invoices, letters, reports and financial statements using various software including Microsoft Office 

 

Sales Bargain Depot ò Corona, CA ò –

Importer

• Strategically analyzed company needs and developed organized, strategic solutions to ensure low costs while responsible for purchasing sales merchandise from overseas
• Negotiated contracts and pricing with vendors and saved over % with superior negotiations
• Collaborated with numerous departments to ensure on time delivery of all material and played a key role in increasing customer service efforts
• Reduced annual expenditure in cost of goods by % annually through contract negotiations, implementing best-in-class inventory management practices and initiating accurate demand forecasting
• Achieved a % reduction in shipping expenditure through strategic supplier selection and leveraging expertise of suppliers’ standard operating procedures and available discounts

 

 

Additional credentials

Technical Skills	Microsoft Office: Word, Excel, Power Point, Outlook; Compuvend Inventory Management System   FBI Security Clearance

 

References         James Winsor   

                                Bonnie Currier  or