Program Assistant Resume
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Resume:
Aide/Mentor/Job Coach – New Directions Waiver Program
§ Develop daily activities for year old autistic client to encourage interaction, development of social and cognitive skills, and promote independence
§ Prompt client in ADL development
§ Coach client in daily activities with a focus on developing independence.
§ Encourage volunteerism to promote job readiness and public social interaction
§ Trained to assist with seizures and in BPS techniques
§ Collaborate in monthly meetings with team of up to staff members and the family to develop best practices
July -Present
IMPAQ International LLC
Columbia, MD
Telephone Research Interviewer
§ Conduct telephone interviews for various research project using computer assisted telephone interviewing(CATI) applications to gather and record responses
§ Collaborate in data collection with a team of + interviewers
§ Assist in processes improvement
§ Tested of new CATI development, locating problems/bugs and needs for process changes.
§ Assist with office duties as assigned
Sept -July YMCA – Youth and Family Services Silver Spring MD
Social Work Program Intern – Mentoring Program for court involved youth
§ Facilitated training for new mentors to provide information and responsibilities
§ Checked-in with current mentors, mentees and mentee’s families about the mentoring relationship and provided assistance when needed
§ Coordinated with schools when needed to receive report card and behavior information for current mentees to use in the development of reports
§ Coordinated social events to provide interaction for mentors and mentees
§ Developed event checklist to provide more organized process in planning events.
Nov. -March
IQ Solutions Inc.
Rockville, MD
§ Responded to telephone, email, mail, and faxed information inquiries for information pertaining to bones, joints, skin and other musculoskeletal conditions for consumers, health professionals and researchers
§ Directed patrons to approved referrals including federal and state agencies and non-profit health-related organizations for additional topic-related resources.
§ Identified appropriate topic materials and placed order in inventory management system
§ Worked with warehouse to complete custom responses when needed
§ Staffed exhibits at national meetings and conferences
§ Responded to phone, email , mail, and fax inquiries pertaining to general child health, research, and specific health campaigns
§ Provided custom responses for health information requests from consumers and health professionals
§ Conducted research and data gathering including online literature searches using the internet, National Library of Medicine databases (Medline Plus and PubMed), and ClinicalTrials.gov
§ Staffed exhibits at national meetings and conferences
Sept. -April
DC Government – Probate Court
Washington DC
§ Reviewed adult guardianship cases in the Washington Metro Area
§ Scheduled and conducted interviews with all interested parties (wards, family, friends, facility staff, etc)
§ Provided accountability and technical assistance in reporting, guidance, and education
§ Reviewed client records including: activity participation, visitor records, medications, ongoing physical needs, and recent hospitalizations
§ Managed case load of - cases simultaneously
July - Nov
IQ Solutions Inc.
Rockville, MD
§ Considered a content expert in the area of publications/customer appropriate resources
§ Coached information specialists in daily job duties for accuracy and customer satisfaction
§ Provided instruction to information specialists for complex tasks, creating resources when needed
§ Coordinated with warehouse staff to ensure high level of customer service for special customers
§ Supervised staff during weekends and holiday shifts, providing support during difficult calls
§ Staffed exhibits at national meetings and conferences
§ Assisted in new staff training
§ Managed daily data entry tasks with a team of three other team leaders
January – Present Maryland Christian Fellowship Community Church Greenbelt, MD
Team Leader
§ Coordinate teams for Sunday meeting in setup and logistics
§ Develop new processes for tasks to encourage volunteer participation/involvement
§ Encourage members in daily life challenges
September – Present YMCA – Youth Links Mentoring Program Montgomery County MD
Mentor - year old boy
§ Meeting on average times per month, usually weekly
§ provide positive influence in social and familial relationships
§ encourage goal setting and development of social competence
CPR and AED certified (June -)
Certified in basic first aid (June -)
Seizure Training March
BPS Techniques
Education
May - July
University of MD, Baltimore
Masters of Social Work
Sept -May
University of MD, College Park
Bachelor of Arts, Psychology
