Dedicated hard worker Resume
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Resume:
OBJECTIVE: An opportunity that will allow me to utilize my direct experience, analytical abilities and problem solving skills to positively impact company performance and profitability.
May to Present Crowne Plaza LAX Hotel
Group Rooms Coordinator
Duties:
Assistant to the Director of Sales & Marketing and the
Assistant Director of Sales
Book group accounts for the Tour & Market series and Wholesale accounts
Pre block and pre key group rooms for a faster check in experience
Coordinate and service all rooms’ only groups from point of signed contract to arrival.
Negotiate and detail event orders for tour group banquet events.
Assist reservations and front desk when required
Conduct weekly Resume meeting.
Work very closely with our Crown Meetings Director on all group business.
October to May Crowne Plaza LAX Hotel
Sales Administrative Assistant
Duties:
Create sales kits
Create and distribute Group resumes to appropriate departments Assist sales managers, Director of Sales, Assistant Director of Sales with correspondence, and site inspections
Block rooms for VIP clients
Process check request for commission payments
Hotel corporate tracking update, and assist with special projects as needed
Perform general secretarial duties.
Feb. to October Crowne Plaza LAX Hotel
Front Desk Agent
Duties:
Handle guest inquiries and complaints
Process reservations and billing inquiries
Coordinating groups
Enjoy being a team player.
Dec. to Feb. Futuredontics (- Dentist)
Referral Specialist
Duties:
Answer med-high volume of calls at call center
Match callers to a dentist in their area for their dental need
Contact dental offices to give patient information.
March to Nov. Beverly Crescent Hotel, Beverly Hills Ca.
Front Desk Manager
Duties:
Process transmitting credit card batches
Handle guest inquiries and complaints
Issue spot audits for employee banks
Account payable and Account receivables.
Manage small staff of
Process reservations
Billing inquiries
Group allotment knowledge
Reading sales resume
Coordinate groups.
EDUCATION
Sept. to June Phoenix University, Gardena Ca.
Major: Business Management
Degree: Masters of Management
Dec. to June. Phoenix University, Gardena Ca.
Major: Business Management
Degree: Bachelor of Science in Business Management
June to Feb. Academy Pacific Business & Travel College, Hollywood Ca.
Major: Travel & Hospitality Industry
Diploma: Transportation Management/Hospitality
Sept. to June Los Angeles Trade Technical College, Los Angeles Ca.
Major: Fashion & Visual Merchandising
Degree: Associates of Arts
AREAS OF PROFICIENCY: Saber, MS Excel, Word, MS Internet Savvy, Lanmark, Prism, Opera, & Delphi.
Diploma in Hotel & Restaurant Management.
