TWhitfield Resume Resume
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Resume:
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OBJECTIVE
Obtain a challenging position as an IT Manager/System Administrator with a progressive company offering the opportunity for career advancement and professional growth.
SUMMARY OF QUALIFICATIONS
A take-charge System Administrator, self-motivated, highly qualified and hardworking. Familiar with a variety of information system concepts, practices, and procedures; Relies on extensive experience and judgment to plan and accomplish goals; Performs a variety of tasks; Leads and directs the work of others. A wide degree of creativity and latitude is expected; excellent interpersonal skills and strong presentation skills; highly developed multitasking and time management skills.
TOP SECRET
PROFESSIONAL EXPERIENCE
Information System Specialist
April to Present
National Guard Bureau-RRC
Obtain, maintain, train and deploy existing and future Information Technology (IT) resources. Manage United States Army Accessions Command (USAAC) Form . Assist the State Security Manager in scheduling periodic Re-Investigations of NAC checks for the Recruiting and Retention Command. Manage Public Key Infrastructure (PKI) accounts. Provide Internet Service Provider (ISP) account management. Maintain Virtual Private Network (VPN) using tunneling technology for secure transmission of sensitive data. Monitor and evaluates performance and compliance of automated system users and assists them locally and remotely in functional support. Coordinate the acquisition, service and property accountability of all automation equipment and manages all warranty and non-warranty technical support issues. Provide technical studies and reports and maintains records pertaining to this functional area. Provide technical support for networked systems. Ensure that all Department of Defense (DOD) mandated virus updates and software patches are loaded onto Army Recruiting Information Support System &#;ARISS&#; computers to avoid work stoppages.
System Administrator V
December to March
NJVC
Assigned privileges, maintained system security, troubleshoot system and software problems; established and updated procedures and documentation. Performed daily system monitoring and maintenance, data backup and restoration, data processing utilities, shell scripting, batch processing, security log audits, investigate, analyze, correct and test software related issues on all Domain Controllers. Assisted server teams in hardware/software integration; investigated vendor vulnerability updates and patches and created/modified scripting to assure system configuration compatibilities. Monitored system daily for proper operation, performed routine system preventative and restorative maintenance for Domain Controllers. Maintained appropriate level of technical competency in areas of responsibility to recommend appropriate system upgrades.
Information Technology Specialist/ Manager, GS--
July to November
National Guard Bureau
Managed and maintained servers to include print and file servers and exchange servers. Performed the operational analysis exchange daily checklist which included ensuring our physical network and related hardware, such as routers, switches, hubs, physical cables and connectors are operational. Monitored the queues for each Exchange Server, checked drive space, transaction logs, checked event logs, backups, updated virus signatures, monitored cluster resources, and sent messages using test accounts. Created share folders, gave access and set permissions. Created and maintained user accounts in Active Directory for personnel. Managed a team of support personnel who troubleshoot IT issues. Implemented policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensured maximum issue resolutions in minimum time. Evaluated new information systems products or services and suggests changes to existing products or services to better aide the end user; worked with MS Exchange Server , , VERITAS Net Backup, SMS, WSUS, PKI, Windows XP, Vista, Windows , MS Office , , Active Directory, Remedy, Citrix, DameWare, Remote Desktop, ActivClient.
Desktop Support/Database Manager
July to June
Computer Sciences Corporation
Assisted with the troubleshooting of daily hardware/software issues; worked with Windows XP as well Microsoft Outlook; managed and maintained IRIMS database to ensure the accurate dissemination of information for OPM, DSS and various DOD agencies for the completion of background investigations on individuals applying for positions of national security and public trust. Assisted with special project requests for information and provide timely, complete and accurate responses.
PC Technician
October to June
Hall Kinion
Provided Staging, Deployment and Orientation of new computers to end-users; Updated BIOS and installed core APPS, assigned user profiles and worked with end-user to register hardware; Knowledge of Ghost system imaging; Worked with Windows rollouts and DELL equipment.
System Administrator II
July to January
CACI
Provided user and technical support for the Department of Justice and the United States Attorney’s Office in Alexandria, VA. Responsibilities included setting up Windows NT accounts for new users, installation of Concordance and IPRO Premium Viewer databases. Setting up Microsoft Outlook accounts and troubleshoot hardware/software issues; Provided Server support for Compaq Servers running Windows NT; Responsible for Exchange upgrades and migrations. Other responsibilities included designation of authorized system users, specification of system operating parameters and tables; provided supervisory control of system operations and report production, backup and recovery. Used Active Directory to reset user accounts and unlock passwords. Performed system backups, managed network security, checked and recorded permissions on all device files, user password control, checked password and shells on system accounts and expired inactive accounts. I also supported Windows and Windows XP Platforms.
Senior Helpdesk Coordinator
September to June
Khan-Hill, Incorporated
Provided the United States Army (PERSCOM with technical support; Responsibilities included troubleshooting software related problems within (Windows /, Windows NT .); Maintained and created Outlook user accounts; troubleshoot e-mail problems. Logged and tracked all trouble calls using REMEDY action request software. Interacted with PERSCOM Network support personnel by identifying problems and restoring network services; assisted users with downloading and configuration of communication software such as QWS plus, FTP, Citrix Metaframe and various drivers.
Information Systems Specialist
March to June
United States Army
Agency supported over , users within the Department of Defense. Duties and Responsibilities included: Sever maintenance, setting up e-mail accounts, troubleshooting hardware/software, LAN systems support; Supervised, trained and coordinated activities for the subordinates. Agency supported DOS, Novell, Windows NT ., ., Windows , , IBM Mainframe, OS/MVS/XA, JCL, UNIX, HP Openview, TSO/ISPF, Microsoft Office Suite, Lotus Office Suite, Word Perfect, TCP/IP, DB/ CICS and Microsoft Exchange Server .. WAN/LAN systems support, systems management and computing. Displayed a working knowledge of various digital system configurations. Performed mainframe operations, server maintenance, and workstation configurations. Researched, evaluated, implemented and maintained Novell LAN including node servers for remote network access. Performed system backups, system security, user training and data integrity.
EDUCATION
University of Maryland University College / - Present
University Boulevard East
Adelphi, MD
Cybersecurity / Criminal Justice
Certified Ethical Hacker Certification /
ECC
Comptia Network + Certification /
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Comptia Security + Certification /
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TRAINING
Certified Information Systems Security Professional /
Certified Information Security Manager /
Cyber Ethics /
Cyber Incident Analysis and Response /
Cyber Law and White Collar Crime /
Network Assurance /
Secure Software /
Advanced Leaders Course
Cyber Center of Excellence, Fort Gordon, GA /-/
Course work included: Network Management from Cisco Semesters through , SNORT, Information Dissemination Management consisting of Windows Server Enhanced Environment, Windows Active Directory and Exchange Server, Digitized Tactical Operations Center (DTOC), and Information Security.
United States Army Information System Specialist Course
United States Army Signal School, Fort Gordon, GA /-/
Course work included: Intensified training in Computer Operations, System Support, Troubleshooting and Programming.
