Satminder's Resume Resume

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Posted on: 2016-05-18

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Resume:

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Training · Operations · Safety · Administrative

Accomplished lead in Emergency Services and Security Dispatching with great experience as a Certified Trainer

 

Core Competencies

Emergency Services Security Services POST Certified

CDSO Certified Team Leader Crisis Management

Problem Solving Negotiation Conflict Management

 

Clearance Level: Top Secret

 

 

Professional Experience

TSA – San Jose, CA                                                                                                         Feb, – Present Assistant Training Instructor

Key Responsibilities:

·         Manage a team of officers on check point during shifts ·         Responsible for emergency situation reporting and writing incident reports for Security Coordination Center Responsible for OSHA and OSHE Audits for Safety and Hazmat team ·         Responsible for passenger and property screening including identity verification (IVCC) ·         Develop training collateral and conduct leadership training and train officers ·         Administer tests, conduct evaluations and remedial training ·         Awarded for Implementing Hazmat Program including training ·         Coordinated major events with over attendees including high profile attendees like Congress Woman Zoe Lofgren ·         Data management in PMIS for passenger data ·         Maintaining open dialogue and communication with management, officers and all personnel and keeping abreast an ever-changing security operations.   TSA – San Jose, CA Safety Action Team – Secretary Key Responsibilities: ·         Creating bi-weekly/monthly agenda for meetings ·         Responsible for maintaining all safety records including OSHE documents ·         Conducting OSHE audits locally ·         Keep the Chairperson and DOSHO updated on action items ·         Recruit new members for team ·         Promote Safety Employee of the Quarter awards ·         Responsible for the Hazmat program at Mineta San Jose International Airport for TSA      

Department of Homeland Security – San Jose, CA                                   Jan, – Present Transportation Security Officer

Key Responsibilities

• Responsible for performing a variety of duties related to providing security and protection of air travelers, airports and aircraft.
• Responsible for screening aircrafts, baggage, passengers, airport perimeter, and vehicles.
• Responsible for identifying dangerous objects in baggage, cargo and/or on passengers; and preventing those objects from being transported onto aircraft.
• Perform various tasks at the check point such as: pat down searches, operation of x-ray machines, lift and carry baggage (weighing up to pounds), and screening and ticket review using electronic and imaging equipment.
• Continuously and effectively interact with the public, giving directions and responding to inquiries in a reasonable tone and manner.
• Maintain focus and awareness within an environment containing numerous distractions, people, and noise.
• Make effective decisions in both crisis and routine situations.
• Wrote the Annual Report for involving TSA, stakeholders and the Community. American Federation Government Employee (AFGE)Key Responsibilities
• Chief Union Representative – Executive Assistant
•  
• Coordinate meetings with local and district union representatives as well as with TSA management
• Assist local Vice President with coordinating events and cases.
• Represent local employees in their cases and successfully have won all cases by investigating thoroughly and writing grievances with national and local management.
• Successfully represented local employees in mediations.
• Write grievances and prepare employees for mediations and arbitrations.
• Investigate all cases as well as interview witnesses and collect evidence pertaining to all cases.
•  

Lockheed Martin – Sunnyvale, CA                                                                       Aug, -Present Lead Emergency Services Dispatcher Key Responsibilities ·         Responsible for following progress of all employees on my shift; rewarding excellent work, address any unacceptable behavior and correct any discrepancies in job duties and assignments. ·         In charge of tracking all training requirements for company, customer and state and making sure they are completed. ·         Maintain daily and weekly scheduling including vacation requests, sick and emergency calls. ·         Continue to do all current Emergency Services Dispatcher duties in addition to Lead duties. ·         Investigating incidents and reporting to management. ·         Helping create Standard Operating Procedures manual and implementing policies including all investigative and incident forms. ·         Wrote the Standard Operating Procedures (SOP) for Dispatch and assisted in writing SOP for security operations.   Lockheed Martin – Sunnyvale, CA                                                                      Apr, -Present Relief Supervisor

Key Responsibilities

• In charge of staffing and scheduling all employees for posts and jobs including security personnel and emergency dispatchers.
• In command for all incidents that occur on site and crisis management.
• Responsible for incident report and reporting to senior leadership.
• Ensure all jobs on a daily basis are in compliant with regulations and policies

    Lockheed Martin – Sunnyvale, CA                                                                      Mar, -Present Emergency Service Dispatcher

Key Responsibilities:

·         Responsible for answering multiple phone lines and multiple radios as well as required to multi-task in an efficient and quick manner to log all activities. ·         In charge of various monthly reports, data collecting and tracking open tickets. ·         Responsibilities also include but not limited to writing reports for facilities, incidents, medical emergencies, security and fire. ·         First Responder for emergencies; certified in CPR by Red Cross ·         Use CCTV in Security Operations Center ·         Monitor all radio traffic for Sunnyvale, Santa Cruz and Palo Alto, CA Sunnyvale Department of Public Safety

 

Lockheed Martin –Sunnyvale, CA                                                                        July, -Mar, Plant Protection Officer

Key Responsibilities

• Responsible for but not limited to opening and closure of gates, visitor center and lobbies.
• Responsibilities include processing badges, processing visitor requests, checking badges, processing foreign nationals, inspecting vehicles, training new and returning employees, answering phone and providing customer service

 

-Eleven – Sunnyvale, CA                                                                                          Sept, – Sept,

Franchisee

Key Responsibilities

• Owner of -Eleven convenience store. Responsible for operations of the store, employees, scheduling, payroll, accounting, daily/weekly/monthly balancing of books, invoices, customer service, complaints, marketing, and all activities required to run a food store.
• I have gone through Department of Health training for food handling.

 

 

Leather Zone – Sunnyvale, CA                                                                               Dec, - May,

Assistant Manager

Key Responsibilities

• Responsible to manage store and employees.
• Duties included scheduling, customer service, customer complaints, internet orders, buying leather jackets and luggage, meeting with manufacturers, and going to vendor shows.

 

 

 

 

 

 

 

 

 

 

 

Education

Bachelors of Art ()

San Jose State University – San Jose, CA

Associates of Art ()

Chabot College, Hayward, CA

 

Certification and Licenses

FEMA Incident Command System &#;ICS .b/.b&#;

P.O.S.T Certified ()

First Responder Trained and certified by Red Cross

Emergency Services Dispatcher Academy completed (POST Certified)

Annual certification in Federal Airport Screening

Itemizer Certified

AIT Certified

ATX Certified

Completed Coach and Engage Classes (for Leadership & Management)

HAZMAT handling certification

Completed New Hire Training for Assistant Teaching Instructor

 

Awards

Outstanding Performance-Lockheed Martin High Five Award- March,

 

Outstanding Performance-TSA

TSA-March,

  Outstanding Performance-Lockheed Martin SPOT Award-December,   Outstanding Performance High Five Award-November,   High Five Award-December,   High Five Award-June,    

Outstanding Performance-TSA

TSA-March,

 

Years with Federal Government Recognition

January,