Logistic Supply Chain Service Legal Administrative Resume
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Resume:
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PROFESSIONAL SUMMARY
Results-driven Business and Management Specialist with + year experience in the Telecommunications industry. Extensive background working with executive management teams providing high level technical and administrative support. Experienced in Customer Service and Quality Assurance with strong skill sets in negotiation, requirements analysis and issue resolution. Reliable team player and performed as an effective liaison in fast-paced customer oriented and performance driven environments. Capabilities include diverse management, experience in Real Estate Services and Tax Consulting requiring strong computer organizational, interpersonal, and administrative skills. Proficiencies also include:
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Microsoft Office Suite |
Customer Service |
Data & Requirements Analysis |
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Quality Assurance |
Performance Management |
Audits, Metrics & Reporting |
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Project Management |
Document Management |
Management Consulting |
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PROFESSIONAL EXPERIENCE
INCLUSIONS & ASSOCIATES REAL ESTATE, Oxon Hill MD – present
Realtor/Property Manager
Specializing in sales, leases, management and advertisement for residential/commercial real estate; competently represents sellers in real estate transactions by reviewing contractual agreements & monitoring fulfillment of terms. Negotiates leases and manages rental properties.
- Provides competitive market analysis of real estate sold/leased to determine value.
- Educate client on how to make properties desirable to sell. Represent buyers in locating real estate, price negotiation and the processes of settlement.
- Assists loan officers, home inspectors, attorneys and other professionals in completion of duties to ensure smooth transactions.
JACKSON-HEWITT, Oxon Hill MD – present
Tax Consultant
- Prepares simple to complex income tax returns for individuals and small businesses.
- Utilizes extensive interviewing skills and knowledge of current tax laws to obtain client information regarding taxable income, deductible expenses, and allowances that maximizes tax returns to clients.
VERIZON, Oxon Hill MD –
Property Inventory Logistics Officer
Managed projects and inventory of Verizon assets; working closely with internal and external customers to meet compliance regulations.
- Increased accuracy of data and property inventories by % annually; investigated and documented discrepancies; issued claims and initiated corrective action to forecast and distribute requirements based on available stocking plans.
- Managed computer based tracking tools, handheld terminals and/or scanners to access systems and perform work functions. Performed inventory activity transactions in required support systems SAP/SRM.
- Maintained records for mechanized order entry and interpreted services orders.
- Ordered, received, maintained, took inventory of supplies and adjusted supply center stock levels.
- Staged supplies ordered for distribution and verified shipments critical to service technicians in the field.
- Provided administrative support to senior managers and supervisors; experienced using Microsoft Office including Excel tools to analyze data, summarize and develop reports.
- Actively participated in deployment and general maintenance of inventory systems and associated equipment; led weekly staff meetings with technicians to validate all service order requirements.
SANDRA F. HADLEY Page
VERIZON (formerly Bell Atlantic), Washington, DC –
Customer Service Rep and Maintenance Administrator
Lead consultant and liaison for residential and business customers regarding account plans, products and service recommendations.
- Performed account data and customer requirements analysis responding to – incoming calls daily.
- Managed issue resolution troubleshooting service outages and customer billing inquiries.
- Programmed special calling features; provided technical assistance to customers and coordinated customers premise visits for technicians.
- Managed computer based tracking tools for project management, reports and metric performance audits.
- Experienced using Microsoft Office including Excel tools to analyze data, summarize and develop reports.
- Provided information on new products, services and promoted company products.
- Consulted end users on how to test voice/data lines, equipment and the appropriate use of features.
- Completed trouble ticket investigations and resolution for process flow errors and system issues.
- Provided technical advice to customers regarding system enhancements and new software or hardware releases.
- Attended weekly staff meetings; collaborated with business managers and team members regarding process improvements and quality assurance to increase customer satisfaction and internal performance metrics.
VERIZON (formerly Chesapeake & Potomac Tel), Washington, DC –
Senior Administrative Assistant
Provided administrative support to senior level executives/supervisors and internal and external attorneys for all regulatory filings and proceedings.
- Participated in all aspects of Case Filings including document management of testimony scripts, interrogatories, data responses, orders, and other legal documents.
- Proficient in the use of a wide range of office equipment and computer software.
- Arranged and participated in the reproduction, prompt delivery and distribution of testimony, data requests, data responses, order and other proceedings.
- Maintained distribution list of all participants in rate case; managed and maintained customer owned coin operated telephones (COCOT) telephone list.
- Managed and compiled internal responses to interviews and interrogatories from attorneys and managers.
- Coordinated travel and hotel arrangements; managed payroll/time data entry, expedited processing of employee vouchers and managed accounts payable.
- Updated employee HR records for retired and active employees including the creation of retirement packages, processing and maintained EEO complaints, time card preparation, scheduling, conference planning, ordering supplies, and financial bookkeeping.
VERIZON (formerly Chesapeake & Potomac Tel), Washington, DC –
Service Order Administrator/Clerk
- Managed input and validated > Service Orders daily for customer product and service request.
EDUCATION and CERTIFICATIONS
Paralegal Certificate, earned credits towards Legal Studies Degree, University of Maryland, College Park, MD; IRS Tax Preparation Continuing Education Classes (annually); Real Estate Licensed – MD, VA, and Washington DC since
ADDITIONAL SKILLS
SAP, SRM; Word Processing; Data Analysis; Data Entry, Tax Preparation Software – Jackson Hewitt,
Tax Slayer, Intuit; Notary
