Motivated and experienced Implementation Lead / Process Analyst Resume
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Resume:
Profile
Over years of experience in process improvement, leadership and management. Exceptional time management, problem-solving, and analytical skills. Very strong oral communication and interpersonal skills. Flexible and adaptable to changing environments.
Skills
? Efficient at identifying and resolving inefficient operational processes.
? Analytical, detail driven, resourceful in completing projects.
? Dynamic, forward thinking team player able to multi-task effectively.
? Trustworthy, ethical, discreet and committed to superior customer service both internally and externally.
EXPERIENCE HIGHLIGHTS
Implementation Lead – VisionIT (On site at Hewlett Packard Enterprise) February - Present
? Led the implementation process and all tool solution efforts for assigned projects.
? Analyzed current mode of operation and provided process improvement recommendations.
? Gathered requirements; mapped CMO to FMO; analyzed account/client business rules, process and workflow documentation and current functional and metric reporting.
? Performed software testing in staging and production environments.
? Responsible for coordinating and facilitating all user process and toolset training.
? Administered all client and company personnel user acceptance testing.
? Assisted with steady-state operations until agreed upon turnover criteria was met.
? Analyzed procedures to assess overall efficiency and monitor outcomes relative to goals for Quality Assurance
And Quality Control.
Accomplishments
? Member of team presented with the President’s Quality Award for Non-Standard Service Requests (NSSR) Transformation - the highest honor of quality at Hewlett Packard Enterprise.
? Successful completion of all assigned projects on time and in budget.
? Developed, tested and implemented new collateral for use during client and account user acceptance testing. This included revised test cases for use by all testing participants and a detailed end to end process to ensure successful completion of all test cases.
Business Analyst/Senior Supervisor – Trott Recovery Services, PLLC / Trott & Trott, PC January - December
? Partnered with colleagues and IT Liaison to promote communication of business unit requirements on a day-to-day basis.
? Analyzed client requirements, business work-flows, data input and manipulation and various reporting functions to ensure technology needs of business unit were met during development, implementation and daily operation of new internal software.
? Assisted IT Department by testing work-flow situations during implementation of new client required applications and when federal and state regulations changed.
? Member of continuing education team responsible for developing, implementing and teaching classes for new hires and current employees.
? Assisted in collection and negotiation of unpaid invoices.
? Successfully supervised several teams consistently meeting internal, client, state and federal guidelines.
? Participated in the assessment and development of new teams and the review and adjustment of internal processes as business expanded.
Accomplishments
? Identified process improvement potential within firms Service Transfer Process. After detailed analysis of the process determined the key dysfunction stemmed from errors with invoicing clients timely for work completed. Conceived, developed and implemented procedures for process across entire firm. Administered training to all company personnel; supervised process and coordinated efforts with accounting management to ensure continued compliance.
Result: Savings to the firm in excess of k per month.
? Presented idea to firm partner outlining need for a Postsale Title Team to coordinate work-flow between Postsale staff, other departments, clients and the firms Postsale and Eviction attorneys. This resulted in my move to lead the new team of legal assistants. This team was responsible for providing legal support to all Post Sale and Eviction Attorneys. Including prioritizing workflow to all assigned attorneys; research of complex title and legal issues, preparation of court related documents; invoicing; coordinating all necessary legal documents for pending closings and delivering to title company in a timely manner; meeting with the City of Detroit on potential demolition of vacant properties acquired by clients; review, research and negotiation (if needed) of unpaid invoices.
Result: Implementation of this team resulted in all complex, time consuming issues being diverted to a new team of highly trained professionals. This provided clients with quicker turn-around time on requests, as well as more personalized and efficient service.
ADDITIONAL WORK EXPERIENCE
Office Manager – Pawlak Trucking January - January
Supervisor – Independence One Mortgage Corporation August - March
EDUCATION AND TRAINING
Madonna University, Livonia, MI
General Education and Business Law
Dale Carnegie, Southfield, MI, Graduate of Leadership Training
New Horizons Computer Learning Centers, Completed – Excel
Experienced in: MS Outlook, Word, Excel and PowerPoint
Familiarity with: MS Projects, Visio, Sharepoint, Adobe Acrobat and Quicken
