Andrea Herrmann Investigator Resume
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Resume:
ANDREA HERRMANN
Rt. N
Rock Creek, Ohio
Solutions-focused, self-motivated professional with + years of experience in corporate internal investigations. Adept at building key relationships with all levels of staff, including senior management, team members, and human resources. Highly versatile; quickly masters new roles, technologies, and situations. Strong Interpersonal Skills and attention to detail in a fast paced environment. Reputation for integrity, dedication, confidentiality and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional development and growth.
CORE COMPETENCIES
Internal Investigations · Strategic Planning · Problem Solving · Team Building · Proactive Analysis
Microsoft Systems · Internal IT Equipment Knowledge · Reid Interviewing Certified · Database & Case Management · Relationship Building · Time Management · Confidentiality · Reports ·PeopleSoft & Brass Ring ·Strong Organizational and time management skills ·Vast Knowledge with Social Networks and Data mining.
PROFESSIONAL EXPERIENCE
Verizon Wireless, Wilmington, NC (/- //)
Retention Floor Coordinator
Accepted to I.C.E. leadership Program at Verizon-Program takes individuals through the various areas of Verizon Wireless on a week rotation for each group.
Supervisory Role handling accounts that are over days past due.
Verizon Wireless, Youngstown, Ohio (-/)
Senior Financial Service Representative
Collections on overdue accounts. Setting financial arrangements ensuring they meet appropriate criteria for a sound business decision.
Award for Excellence
Employee Of The Year Award
Progressive Insurance, Mayfield Village, Ohio (-)
Internal Investigator
Conducted comprehensive internal investigations of alleged or suspected violations of Corporate policy and/or criminal/civil law based on facts, testimony and evidence. Investigations included exempt and non-exempt employees; as well as vendors working onsite. Researched and investigated allegations, including interviewing employees and witnesses, summarizing results in a cohesive comprehensive investigative report and statistical data in a timely manner. Maintained liaisons with local, state and federal law enforcement agencies in order to achieve maximum results that support Corporate interests or efforts. Briefed senior management on investigative findings to assist in informed decisions regarding Corporate actions. Applied strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while optimizing productivity.
Investigations included: (Investigative caseload between - investigations in various degrees
of complexity.)
- Sexual Harassment Allegations
- Embezzlement of Corporate Funds
- Defalcation of policy proceeds and employee policy payments
- False insurance claims involving employees (worker’s compensation and auto claims)
- Falsification of employee timecards
- Falsification of Family Medical Leave Act (FMLA) timesheet tracking
- Conflict of Interests (Employees utilizing Company resources and time to conduct a secondary business outside of Progressive)
- Falsification of company face sheet notes
Compliance Investigations regarding Sarbanes Oxley and employee improper access:
- Every months analytical report generated for all Motor Vehicle Accounts. (Accounts used in various claims offices to locate valid addresses and additional Insurance information.)
- Every months analytical reports generated regarding Autotrack, ChoicePoint, FastData Solutions and National Insurance Crime Bureau (NICB) accounts.
- These accounts contained sensitive information such as date of birth, social security numbers, addresses, names of other relatives and potential neighbor information.
- Every months analytical reports generated for all claims and policies on employees.
- To determine if access to their own claim or policy which may have given them an unfair advantage over other insured’s/claimants.
- Policy access was to determine if any changes had been made to their personal policy or a policy of a friend/relative.
All reports generated additional investigations and depending upon the complexity a full investigation would be initiated or may have been handled by Human Resources.
- A database was maintained on all investigative results and disciplinary action.
Proven Skills:
- Demonstrated strong communication and leadership abilities in effectively coordinating projects/workflow and defining expectations as well as delivering on-going training programs.
- Leadership with interaction with Directors, Upper Management, other Human Resource Consultants, Managers and Business Leaders.
- Proactively identified, evaluated, and assessed issues and potential areas of misconduct.
- Proficiently motivated and led teams to achieve and surpass performance goals.
- Proven leadership with representation at Unemployment Hearings.
- Understanding of compensation/benefits, including Family Medical Relief Act (FMLA) and its application towards Full-time and Part-Time employees.
- Understanding of labor relations.
- Excellent interviewing skills utilizing Barry Reid techniques.
- Strong knowledge of data mining and Internet research.
- Proficient in facilitating training.
- Exceptional verbal, written and presentation skills.
- Strong analytical abilities to review, manipulate and sort large amounts of data to search for active patterns of possible issues.
- Actively maintained contacts with various law enforcement agencies including Federal Bureau of Investigation and Secret Service. Local law enforcement from various states and individual Departments of Motor Vehicles and Insurance.
- Ability to maintain strict confidentiality.
Cambridge Insurance (-)
Administrative Investigator
Collaborated with a diverse range of staff members to deliver expert support to Special Investigators. Evaluated reports and analyzed data in order to locate fraud rings.
- Strategically prioritized, planned, and coordinated projects to ensure on-time completion while maintaining high quality standards.
Western County Court ()
Deputy Clerk
Completed docket entries as required, processed court filings and answered telephones. Primary role was the criminal filings but also helped with traffic filings.
EDUCATION
NICB Academy – Basic and Advanced
Associate Degree in Paralegal Studies - Lakeland Community College
Bachelor Degree in Sociology/Criminal Justice-University of Maryland University College; currently completing
TECHNICAL/DATABASE PROFICIENCIES
- Microsoft products (Word, Excel, Active Data, Access, Power Point)
- Adobe Acrobat
- PeopleSoft
- Brass Ring
- Vontu-Tracking Software for inbound/outbound emails searching for sensitive and proprietary data.
- Case Management Databases
- ChoicePoint
- Lexus/nexus
- Insurance Search Organization (ISO/NICB)
- Lotus Notes
- Visio
