hamid elmaksoud resume Resume
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Resume:
Hamid (Scott) Elmaksoud
Lee Apartment , Cambridge MA | |
Solution-Driven Hospitality Professional
Highlight of Qualifications
- Demonstrated expertise in providing highest-level of client services in professional environments
- Proven experience resolving problems, handling concerns and addressing customer needs
- Skilled in providing team leadership and motivation, training new staff and exceeding standards
- Known for being able to learn and apply new techniques quickly
- Languages: Trilingual in English, French & Arabic
Professional Experience
Tranportation Dispatcher -present
Checker Transportation Management, Cambridge, MA
- Manage daily operation of drivers, assigning each driver to a vehicle on a daily basis
- Increase client satisfaction by acting as a central point of contact
- Ensure requests are completed within designated timeline, using computerized communication equipment including GPS tracking and radio devices
- Resolve problems and handle daily customers concerns
Maitre'D
Algonquin Club of Boston, Boston, MA
- Provided guests with exceptional dining experience, managing dining room and private banquets for top performing private club
- Ensured seamless service by assisting staff as needed and overseeing food presentation
- Avoided member complaints by meeting and exceeding service standards and escorting them to their requested seats
- Hired and trained employees, made weekly schedule, excelled in high pressure environment
Doorman
Boston Park Plaza Hotel, Boston, MA
- Welcomed guests to the hotel and assisted them in checking in and escorting them to the front desk
- Received President’s Award from the management for outstanding performance
- Increased hotel sales by making recommendations to internal facilities
Other Experience
Server, Faculty Club at Northeastern University
Real Estate Agent, Brighton Real Estate Company
Education & Training
- Certificates: Resort Management, Hotel Promotions, Food and Beverage Management, Ritz Carlton Certification, American Hotel and Motel Association, Ritz Carlton, Boston, MA
- Harvard Bartending Course, Harvard University, Cambridge MA
- Credit Courses in Physics and Chemistry, Casablanca, Morocco
